Hoover Reviews 

My Hoover induction hob has been malfunctioning for the past 4 weeks. It will turn itself off or up to maximum heat, which has almost burn my kitchen down and certainly burnt my food if left for a few minutes unattended. Serious safety issue to my home. I logged this with hoover for repair in thier 'ten year warranty', 4 engineer visits later and it's still not fixed. I requested a call back from a manager but now 4 days later no call!!!!! It seems Hoover/ Candy just do not care AVOID HOOVER CANDY APPLIANCES

Bad service .

Was sold a used carpet shampooer. For a company that stands for cleanliness, more specific to clean carpets, I’m totally at a loss for how a used product was sold a second time. In addition to the used vacuum, like a fool I just took it out, loaded it up with solution and went to work. Only for the first several passes to leave remains all over carpets. I have now been in a new house for a month that I have never slept in. I cannot bring in or set up any upstairs furniture cause the carpets are disgusting. After reaching out I believe a total of 4 times maybe a 5 to n recoded calls, I was lucky to get a refund for product (still waiting on). After submitting photos of my damaged carpet, claims/ liability department sees no fault in matter and after weeks of not being in my very first home, that don’t feel as if anything further needs to be done. Think I asked for new carpets to be replaced. I just want clean carpets in the new house I purchased. Reporting to BBB. Bissel and shark is what I was after from jump and in a hurry picked up this product. What a colossal mistake!

I don’t recommend it , my washing machine broke in three years time and this is second one from hoover , when called them for parts replacement for free they dont give if i dont book an engineering job and that it will cost a lot so better to buy new washing machine but not from hoover anymore, two washing machine in 5 year broke !

I will NEVER buy another product from Hoover due to POOR customer support.
After finally receiving emails back from customer service and thinking we came to a resolution, they've ghosted me. No response from support whatsoever. Carpet cleaning system is still leaking and basically worthless.

I have brought a fridge freezer from this company. I need a spare part. The operator asked for a cabinet number on the fridge by email. We have checked the fridge for a panel number it does not have one. Thus, we can not order any spare parts. The system needs to be reviewed for customers that have not been given a cabinet number.

The template to fit door to an integrated washer dryer was missing. Rather than simply provide me with the dimensions or a template, Hoover customer services seemed to regard this as an opportunity to capture data about me. I gave up and decided to work out how to do it myself. Thanks Hoover!

Had a problem with a fridge they sent out a repair man a month after the complaint it wasn’t repaired properly tried to explain it to their customer service representative and they were the worse to deal with. Disconnecting the conversations and providing no help. Never buying a hoover product again would advise anyone to stay away from them.

So I emailed Hoover Friday never heard from any one almost a week later I call and held my spot in line to remind you I called at 11:30 never got call back till 4:30. Nancy was the one who called who was absolutely awful no help and acted like she is unstoppable and can treat customers how they want. Then wants me to pay to take it somewhere like no you can this is the third producted that has failed and two were vacuum's which burnt my carpets. If any one needs good working stuff and good customer service for things go to shark or bissell.

My wife purchased the Hoover Allergy + in Jan 2024 from Godfreys before they went into liquidation. Ever since we purchased it, it kept getting stuck with the sucking and making strange sounds. The New Plymouth shop then went out of business and that was when the nightmare started. Godreys would not give us the receipt (we could show when it was purchased) as they did not care and Hoover did not want to know about the problem. After many emails and phone calls we have given up. The expensive vacuum cleaner is useless and we cannot use it Hoover don't want to know about the issues or to try and find a resolution. We have now purchased a Miele which is going well. I will strongly recommend you do not buy a Hoover and they are absolutely useless with their aftercare and their customer support team is shocking. Disappointing and for a big company they obviously don't care after a sale is made! A complete waste of hundreds of dollars!

I ordered the hoover pet cordless vacuum in March 2023. It has only lasted me just over a year before it broke. Worst product and company I’ve ever had to deal with. I contacted Hoover to advise them that my hoover had broke to be then told that it was out of warranty, which is fair enough but was then passed around given different email addresses to contact and advised to contact the manufacturer??? Which I thought I had done, given that I had emailed hoover and had bought it from them directly? In the end I gave up trying to get some support. Seriously regret buying this, what a complete waste of money just for it to only work for a year. I’ve just now ordered a shark, which seems like it’s got better reviews and more value for money.

Broke down after 18 months flooded place. Hoover wanted £200 to come and look at it.
They sold me their insurance. Insurers can't come for 2 weeks. Hoover could not care less. Don't answer formal complaints. Indian call centre very rude. Don't buy Hoover

Do not purchase. Shocking customer service, quality of products very poor. Do not be fooled by Hoover team responding to complains on here as they continue to have appauling customer service and do not deal with complaints.
Hoover should be embarrassed.

Poor quality. DO not stand behind their product. Do NOT BUY. Re warranty is a joke. Warranty is only good if you BUY direct from hoover. Used Hoover Spotless only twice and broke down. Made in cheap chine. Sad older Hoover's would last and last. New one's today are throw away pieces of plastic.

Note that I am reviewing the company and their customer service practices as opposed to a particular product.
A plastic part on my out of warranty hoover vacuum broke, unfortunately a part that held on a wheel. I couldn't find a part, turned to Hoover directly and it all went downhill fast. Getting through to a human is nearly impossible! I spent an hour waiting on "chat" for the person who would be there "in a few minutes" before giving up. After a few days, and finally getting a chat human, I ended up requesting a supervisor. I was told they would get back to me in 48 hours. A week later I tried again. Same looooong difficulty getting a human. I finally left a call back request. I won't bore you with all the attempts to (a) get through and (b) get a promised response. Hoover's best offer was a 15% off a new model - at the same time they offered 20% off online and Amazon offered cheaper than that. After ordering through Amazon and finally hearing from a Hoover human, I asked that they provide me a second battery. They old vacuum came with 2; the new vacuum with just one. This time they did get back to me - to say they could offer me 15% off a new model, nothing else. I'm not happy with the result, but I'm more disappointed in how this was handled. They repeated "we'll get back to you," and having it not happen was very disheartening. What was a great old company has gone to pot. So sad.

I bought the streamline hard floor wet dry vacuum and 3 months later it is not working. Very hard to contact customer service,WAS ON THE PHONE FOR 20 MIN ASKING ME ALL MY PERSONAL DETAILS and here i am 5 days later they said we will be in touch. No returns and no answer. NEVER AGAIN BUYING A HOOVER!!!!

Cant reach anyone by phone or chat!! DONT BY FROM THEM!!! With this many complaints they should be investigated & shut down!!

Truth is after reading all the bad experiences from people , and having a FH50700 model go down after owning it for 2 years with no help from “Support “ …. Will I buy Hoover again ? Nah……

Purchased a Hoover tumble dryer from John Lewis. The machine was sold with a 10 year parts guarantee, so when the machine broke just after 3 years (which isn’t long for a something that cost nearly £500) I phoned the repair line, went through the questions with the advisor and was told it needed a new motor. I was told I’d have to pay £160 to get an engineer to come and fix it, oh and if that wasn’t the only problem I’d have to pay another £160 for the issue even if it part of the same call out. I will never purchase a hoover product again.

I would never buy another Hoover product either. Bissell is the way to go. Hoover makes a hard floor scrubber that I have had replaced four times in the last year same problem with every single one of them. The cover on the top does not stay on and it will not run if the covers not on correctly I want this $400 item