Hospedia Reviews 168

1 star is far too many, dad at end of life care and a very worrying stressful time. I decided to pay to watch TV so he could try to relax watching football.
Fuming that the TV only had 1 channel that half worked before going off, others channels had blue or pink lines
across the whole screen, handset not working properly. Phoned to report it and spoke to a robot, obviously nothing was sorted out.
Im struggling to understand how this company is still in business having now read the mound of similar complaints. I spoke to a nurse who said the company hardly ever come out to service their TVs etc.
They should be ashamed of them selves, beyond disgusting, especially when its the most vulnerable people that want to use this service.
Hang your heads in shame whilst you bank all the money and provide a very shoddy very poor service.

Should be zero stars!! Wish I’d read reviews first but stupidly thought if it was a scam they wouldn’t be here! Luckily I only paid for one day for tv and movies, terrible picture and no sound, used the phone to speak to the “operator “ it’s a robot and you leave a message but then nothing no response.
As others have said the nhs has to review what’s going on it’s a complete scam,but I suppose someone is getting enough of a bribe not to care.
UCHL WARD 14 BED 14

I am extremely disappointed with the television service provided by Spark TSL at Manchester Royal Infirmary.

My mum is currently in hospital and simply wanted access to the TV to help pass what is already a difficult and stressful time. What should have been a straightforward process turned into a frustrating mess.

First, I couldn’t get the payment system to work properly. I was told the transaction hadn’t gone through. My sister then tried to pay separately, thinking the first attempt had failed. Both payments were taken from our accounts — yet only one service appeared active.

Trying to resolve this has been even worse than the initial issue. Customer service is effectively non-existent. You’re met with automated responses and no meaningful way to speak to a real person. They are extremely efficient at taking money — even when the system claims there’s been an error — but when it comes to refunding duplicate payments, suddenly it becomes very difficult.

Reading other reviews, it’s clear this is not an isolated incident. Many people seem to have experienced similar problems with payments and poor support. That’s deeply concerning, especially considering this service is used by patients and families during vulnerable moments.

Hospitals are stressful environments. Patients are unwell. Families are tired and worried. The last thing anyone needs is to chase refunds or battle automated systems just to access basic entertainment. It shouldn’t be this hard.

I sincerely hope the NHS reviews the providers operating within its hospitals, because the standard of service here is simply not good enough

So as people lay dying in hospital this POS company charges then to watch to as they’re dying. Prisoners get free in prison! Profiteering from the sick on TV’s that barely work with hardly any channels and radio that doesn’t work show that this firm and everyone that works for it are morally bankrupt. Instead of creating a useable service they allow their pathetic little tellys to charge extortionate fees only for the user to find out they’ve been scammed when the pathetic little reply’s don’t do what they’re being paid extortionately to do.

FYI I have emailed trading standards as it’s illegal to advertise and charge for something that once paid for, isn’t provided.

Profiteering criminals at work here!!!

Edinburgh royal infirmary ward 204 has approx 30 rooms each with 4 beds. All tvs charging full price and none working.

Totally rubbish, tv doesn’t work 80% of the time and when it does most of the channels are unwatchable. Tried to use the phone to call the operator and that doesn’t work either.
Was trying to get the tv for my dying mum in her last few days
This company is blatantly taking advantage of the sick.
They would be sick if I could get my hands on them.

Limited channels on the guide then some are not available others no picture. Supposed to be 50 movies but none to our taste and same every day. £7 per day for the package which would be £200 per month when the full sky package with sports and cinema is less than half.

Been in at least 8 times in 3months system never worked in full once useless the company is a fraud wonder what grunt MP has his mits in this going to make to fraud squad when out the only problem they don’t have with the system I s collecting money

Wife in hospital and box on wall above her bed making a terrible noise all night. Staff have phoned company several times and nobody come out. Bet the useless people who own this shite would not like to try and sleep in hospital with that noise all night.

Wouldn’t even give it a star,
Why the NHS is working with this company I’ll never know,
I moved wards and the instructions say phone customers care to transfer your account to new ward.
Waste of time, was ringing all day with no result and then my 24 hours was up, it cost me £9.70 to watch 30 minutes of tv,
ROBBERS. ROBBERS.ROBBERS.

My mother is in Hospital so we have paid for 6 days of TV almost £40 , mam can't reach the remote control and full screen adverts appear while she is watching TV. for instance "Do you want to watch Wimbledon" which does not go off until you use the remote to select no. People are paying a lot of money for this service so why should it be interrupted like that while people are watching a program.

Absolutely useless system after paying for this only the movie section would work even though it said everything was rented nothing actually opened or worked I used the number to complain no one got in touch or tried to resolve the problem complete rip off

I've been in several rooms in two hospitals with my mother over the last five months, the equipment is outdated and often broken, physical controls don't work, on screen controls require more pressure than the average old person can muster and several attempts even then, near £20 for just 3 days television is extortionate even if the equipment was good, in contrast North Tyneside General Hospital has high quality LCD screens that are responsive with free television, I don't understand why Newcastle hospitals allow this, disgusting advantage being taken of a captive audience.

System is extortionate price wise and very unreliable signal drops out all the time and goes into buffering and takes ages to reconnect. Basically it's a con the last thing you need when laying in hospital bed

As per all the reviews a complete rip off , Hospedia where are my refunds , The NHS should not associate itself with this company

NEVER PAYING FOR THIS BAG OF CR4P AGAIN tv packages are so unclear what you get you would persume TV, MOVIES & MORE would include sky sports as there is a package called TV and TNT no no no they need to actually list what channels you get to watch full on scammers that like ive got money to though away only cause I'm in hospital and my phone signal is cr4p I wanted to watch some TV a and f1 tomorrow

Spend around £100 for my mother in hospital, had a few hours use in three weeks, always broken plus it looks like a werewolf has had a go at the screen

My husband has been moved beds 3 times and every bed tv didn't work, you can't speak to anyone at hospedia to report faults, you leave a message on an answer phone. I left 3 messages for one bedspace and 10 days later it still hasn't been looked at. The charges of nearly £10 a day for a few tv channels and movies is a rip off. No one comes to the wards to even check the tvs to ensure they are working. This is an awful service

Neither of the 2 Hosepdia TV / phone units were working. We paid the ones but could not access the tv. Customer service were useless - uninterested and kept cutting us off

Just awful! No support in spite of constant messages. No support at all - they really don't care about the patients who are already going through traumatic experienced and for whom, watching a bit of tv might be a bit of respite!

Dreadful service difficult to set up, asking for a card from a. Ending machine that is no longer required. Took over an hour but time allotted still set at first attempt. Then no service at all, phoning rhe customer service line meant all you could do was leave a message. No one returnd call. Emailed twicenoi response. The NHS must sack this company & find one that a. works & b.has a proper customer service unit.