HostelBookers Reviews 8,977

TrustScore 1.5 out of 5

1.6

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See what reviewers are saying

Rated 1 out of 5 stars

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more

Rated 1 out of 5 stars

Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more

Rated 1 out of 5 stars

Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more

Rated 1 out of 5 stars

They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more

Company details

  1. Hotel

Information provided by various external sources

We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Great

I have always found hostelbookers to be the cheapest when I have been looking for accommodation in Greece. Easy to use website, and the fact you only have to pay a deposit is great.

November 10, 2015
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Rated 5 out of 5 stars

Quick and Easy!

It's always a pleasure to book through HostelBookers! The website is simple to use, there are people ready to answer your questions if you need some extra guidance, it's cheap and very easy to get what you're after! I'd recommend HostelBookers to everyone!

November 10, 2015
Unprompted review
Rated 5 out of 5 stars

Easy and fast

I wanted to book a 2 night stay in Cologne. In 10 minutes I found the most suitable hostel and booked it.

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

Great site!

Booked our first ever hostel for our upcoming trip down under and the experience, details on accommodation, prices and reviews were all so informative, comprehensive and user-friendly. Confirmation came through instantaneously with all the details we could need. Great site!

November 9, 2015
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Rated 5 out of 5 stars

Excellent site and app

I booked multiple stays using hostelbookers, and it's been so easy to use. With wifi and my phone, I have been able to review and compare hostels, find one that suits my tastes, travel styles and budget and book a reservation. So far, the descriptions are accurate and reviews are honest, so I have not been surprised.

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

Great and clear content!

I love the fact the website has very clear and informative descriptions.
I found all the information I needed. I also appreciate the fact most of the reservations can be booked with a down-payment, without paying the entire amount upfront, which is another plus for me. Usually all the other websites wouldn't provide so many details about the room and the hotel, but hostelbookers makes sure we have all the information we need, which is why they will have my loyalty going forward.

November 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent and user-friendly setting and description

Everything in the website is easy to use and find.
Have a lot of choices offered which suits different people
I like especially that it provides me the actual distance of a particular hostel from the city centre because it saves me a lot me time to search everything (though map is sometimes convenient, it is a bid hard to read)
Very simple and fast booking procedure and the follow-up email is clear and fast.
overall, I like it and it would be better if the map can also show other hostels' location for comparison. But still, it is a good.

November 6, 2015
Unprompted review
Rated 5 out of 5 stars

great and fast booking

Amazingly fast booking and great way to search for a hostel in the area that you want. Very good deals too! I've used for this trip and I will definitely use for my next trips! I highly recommend it!

November 6, 2015
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Rated 5 out of 5 stars

Great experience

Hostelbookers is the best of booking site. Cheap price, great experience and good hostels. I used Hostelle Female Hostel in Amsterdam and everthing is awesome.

November 6, 2015
Unprompted review
Rated 5 out of 5 stars

Smooth and Easy

The website was user friendly and informative.Booking was simple and clear. Things you need to know are made clear in a straight forward way. The follow-up emails were very quick. All round a very good experience.

November 5, 2015
Unprompted review
Rated 4 out of 5 stars

Simple and convenient

Everything is fine. Easy to search, review and book. The only lack is a small amount of hotels and hostels. I would like to see a more numerous database.

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

User-friendly

Quick, easy booking process and clear description of what inclusions you will be getting for your money, when you are paying, total cost, etc. Simple and user-friendly process - thank you HostelBookers!

November 5, 2015
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Rated 5 out of 5 stars

No worries for best guarantee

No waste of time searching for the best option
The cheapest price
The best localitation
No extra fees...(as usual)
Just 2 minutes for booking

What else?

November 3, 2015
Unprompted review

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