HostelBookers Reviews 8,977

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more

Rated 1 out of 5 stars

Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more

Rated 1 out of 5 stars

Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more

Rated 1 out of 5 stars

They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more

Company details

  1. Hotel

Information provided by various external sources

We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Quick Simple and Easy

Using Hostelbookers has become my go to for booking hostels for the last six months of my travels. Hostel bookers provides easy to look at information as soon as you have searched including reviews, price and distance from city centre. Although (sadly) not on the original search page there is also an easy map to look at that shows you where the hostels are in relation to the centre of town. This can be easily used to find accommodation close to the spot you want. Would highly recommend to anyone wishing to book Hostels!

November 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great website, very easy to use

I use both Hostelworld and Hostelbookers when I travel and I've often found that the price listed on Hostelbookers is the better option. Super helpful site, easy to use, trustful references - a great site overall. Thank you!

November 18, 2015
Unprompted review
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Rated 5 out of 5 stars

Nice & Quick

It was my first experience on Hostlerbookers. However, everything was so easy and well devised that I had no difficulties. I'll convert to this website now on!

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

A great experience

I went last month with some friends in Paris, France and hostebookers made our experience more confortable and safety.Thanks to HostelBookers

November 17, 2015
Unprompted review
Rated 5 out of 5 stars

Quick Easy and Inexpensive

My friend and I are planning a 2 week trek through Thailand in March and I've been booking all our accommodations through HostelBookers and its made it incredibly easy to find money saving hotels and hostels that are near all the sites we plan to visit. It's made our lives really easy and can't wait for our trip!

November 17, 2015
Unprompted review
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Rated 5 out of 5 stars

Nice work

No complaints, the web service is fast and easy to use. The price is clearly stated as per person, and no guesswork is involved when you're booking for more than one person.

November 17, 2015
Unprompted review
Rated 5 out of 5 stars

wonderful staying

Simply and well organized hostel in the real centre of Merida.
Full of activities, good breakfast and beautiful swimming pool :)
Another way to live the city, in harmony with other people coming all over the world!

November 16, 2015
Unprompted review
Rated 5 out of 5 stars

Easy

I found that I had more choices on hostelbookers than other websites. The process was very easy and very fast, no fee was nice and the prices are great as well! Definitely use them again and would refer to friends as well.

November 15, 2015
Unprompted review
Rated 4 out of 5 stars

Great website to find and book cheap accommodation

This website is easy to follow and offers great deals on their hostels. On other sites I have found them to be more expensive. One major draw card is not having a booking fee, some other sites claim this as well but then seem to have higher overall prices for their hostels.
Would recommend this site for anyone looking for hostel or budget accommodation.

November 15, 2015
Unprompted review
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Rated 5 out of 5 stars

Booyah

East to use website with all the hostels you could possibly need.

November 15, 2015
Unprompted review
Rated 5 out of 5 stars

Blissfully simple!

Without doubt, HostelBookers.com is always my first port of call after booking a flight. Easy to navigate. Easy to analyse. Easy to book. Making planning all that much simpler! Love the 'map' option; it really helps finding accommodation in the area you're most intrigued by. 5 stars from me! :D

November 14, 2015
Unprompted review
Rated 4 out of 5 stars

Useful site for backpackers

I use hostelbookers a lot to book accommodation for my backpacking trip in south america. Easy to use and often has a cheaper rate than other sites.

It would be good for comparison to other sites if you could see the total price of the booking early on rather than just price per person per night.
Why does the iphone app not let me log on? Always end up having to enter all my details from scratch.

November 11, 2015
Unprompted review
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Rated 5 out of 5 stars

Excellent stay!

Location is not that great, I confess, but it's near to the tram, so it's easy to go to the city center. The hotel is really nice and clean and the staff was extremely kind and helpful to all of us (we were a group of 16 people!)

November 11, 2015
Unprompted review
Rated 5 out of 5 stars

Great value and offers

My title sums it up. It offered me the best prices for the area of Auckland, NZ and some hotels that other sites haven't had listed. the payment was quick and no registration was necessary.

November 10, 2015
Unprompted review
Rated 5 out of 5 stars

My number 1 travel companion

HostelBookers is so quick and easy and with no booking fee and only a small deposit needed at the time of booking, it makes searching and booking the best hostel a stress free experience. It is my go to hostel booking website whether I am travelling on the go or booking a trip in advance.

November 10, 2015
Unprompted review

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