Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more
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Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more
Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more
They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more
Company details
Information provided by various external sources
We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.
Contact info
52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 4061800
- www.hostelbookers.com
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Quick and efficient
My booking took about 10 minutes total! It was so easy to find the most cost effective hostel and choose my room type. Within minutes I'd received booking confirmation. Really wonderful.
December 7, 2015
Unprompted review
Really professionnal and reactive
HostelBookers helped me a lot to find hostels in London and NYC. We really thanks Leo for his professionnalism and his reactivity.
I would recommand Hostelbookers and I will use their services again.
December 7, 2015
Unprompted review
Great booking site!
Makes it easy to compare options; have used the site repeatedly and never had any problems.
December 7, 2015
Unprompted review
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Easy to use
Seemed easy to use, booking went through - hopefully there won't be any problems!
December 6, 2015
Unprompted review
Easy booking
Booking made easy, absolutely. Though they could use a design update for there website, would make things a little bit more clear and attractive. But besides this, great booking, all clear and easy.
December 6, 2015
Unprompted review
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Super easy
HostelBookers let me easily view all the hostels in the area I was staying in, then choose the best one and book it right away. They gave all the important information about the hostels and then some. I was not disappointed once I checked into the hostel, either.
December 4, 2015
Unprompted review
Easy to use
No booking fees which is great and only took a 12% deposit!!!
December 3, 2015
Unprompted review
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Too easy!
I was very impressed with how straightforward this process was. I also liked only having to pay the deposit now and the balance later! Can't wait to use this service again!
December 2, 2015
Unprompted review
Easy to use, great price, quick and simple!! Would use again!!
This website was cheaper than others,no booking fees which is great and only took a 12% deposit, would definitely recommend using this website and will use it myself again when I book my next hostel!
December 2, 2015
Unprompted review
Love it
Hostelbookers is my go-to whenever I'm planning a holiday. They usually have the cheapest prices and it's very easy to use service - even last minute from my phone as I get on the plane to my destination I've found a bed for just £3.
December 2, 2015
Unprompted review
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Best prices and simple booking.
I thought that using the service was very easy. I think the ratings of properties by users on the website were very beneficial. They seemed accurate compared to other reviews found online. Hostelbookers offered a better price than anywhere else I found online.
December 2, 2015
Unprompted review
Great Prices,Easy to Use
On Hostelbookers i found the best prices and it was just a two minute work online to reserve my room,what else could you possibly ask from a holiday rental site?
December 1, 2015
Unprompted review
First Time Use of Website
A very easy to navigate and book website - a pleasure to use.
December 1, 2015
Unprompted review
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