HostelBookers Reviews 8,977

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more

Rated 1 out of 5 stars

Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more

Rated 1 out of 5 stars

Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more

Rated 1 out of 5 stars

They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more

Company details

  1. Hotel

Information provided by various external sources

We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Quick - Simple - Done

This site was easy to use, so that made it fast to book my room at a hostel and it actually had a better price listing for the same hostel as two other competing hostel booking websites.

One caveat, don't use this or any online service where you input your credit card on a free, public, open Wi-Fi system. You never know what the lass or bloke at the next table may be doing in regards to eavesdropping on your activities to get your financial information. :-)

December 1, 2015
Unprompted review
Rated 5 out of 5 stars

Always a great experience

Hostel Bookers provides a quick and easy method to search accommodation options, and select the most suitable option. The reviews from others are helpful and you know what to expect on arriving.

I've used hostel bookers for several large trips and have never been disappointed.

November 29, 2015
Unprompted review
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Rated 5 out of 5 stars

Love it!

I love booking through hostelbookers. Their website is so easy to use. They always give the best price. I wouldn't book with any other site!

November 28, 2015
Unprompted review
Rated 5 out of 5 stars

Easy to use!

Hostel World is very easy to use. I really liked the site. I was able to link to a map so I could see my new location. My favorite booking site! I will continue to use it and tell other travelers about it. Thanks!

November 25, 2015
Unprompted review
Rated 5 out of 5 stars

Always reliable

HostelBookers is one of the best sites to book hostels while traveling. It is simple, easy and doesn't give you the run around when trying to find specific information. Payments are easy, setting up an account is easy, and being simple and straightforward, it doesn't take too long to load up when having to rely on some shift/unstable wifi from a hostel, when trying to book the next stay.

November 25, 2015
Unprompted review
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Rated 5 out of 5 stars

easy booking and cheap findings

looked for the cheapest hostel ...

result page for my home town was very clear and easy structured
it has outbid the competitor who had no listing for my home town which is a big plus
but there is one thing i dont like ... when a hostel requires additional fee for linen it should be marked as red or the whole policy should change ...
when you book a hotel sheets are essential

November 24, 2015
Unprompted review
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Rated 5 out of 5 stars

Awesome site, no hidden fees!

My Go-to website for booking places to stay while traveling. Traveled to 50+ countries and never once had an issue. I am a 26 year old male from Canada and generally travel solo or with a friend or my girlfriend.

Love how the price shown is what I pay!

November 21, 2015
Unprompted review
Rated 5 out of 5 stars

great website

I love this website! It is very easy to use and looks professional and up-to-date. No booking fees are awesome, too! It makes me feel confident that the prices the website is advertising really ARE the prices I'll be paying, without any tricky fees. I love that reviews can rate different aspects of a hostel. I think that this is so important, because there are so many things that go into a rating. As a solo female traveler, I find the fact that hostels can be rated on safety extremely helpful. Thank you HostelBookers!

November 21, 2015
Unprompted review
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Rated 5 out of 5 stars

The best place to find a hostel

Very fast and convenient service, good prices for hostels and many detailed reviews. I booked here a few times during several years, the places always conform to the description, and I trust that guys.

November 20, 2015
Unprompted review

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