Hostels.com Reviews 1,542

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would recommend this place to anyone that enjoys traveling. It's affordable, clean and it has everything one needs when traveling. All the staff were very nice. Rooms were nice and warm in the win... See more

Rated 1 out of 5 stars

Using Backpacers Inn Hostels in Mntreal and Ottawa I experienced two different worlds.. Five stars for Montreal and one (and a half) for Ottawa. I was ashamed showing my European quests the capital of... See more

Rated 1 out of 5 stars

I accidentally booked twice as I was trying to change the dates and had paid for cancellation insurance on both occasions. They took the deposit for both bookings and they refuse to refund as that is... See more

Rated 1 out of 5 stars

I bought their cancellation protection plan on a reservation in Ireland. When I had to cancel they refused to refund the deposit which was charged to my card. Be warned: the 'cancellation policy' on... See more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great resource

Hostels.com is a great resource and I found the best hostel in CDMX because of it

March 21, 2016
Unprompted review
Rated 5 out of 5 stars

The place to book

Its always my choice whenever Im looking for hostels, great database and the travellers reviews are the main reason to choose places.

March 10, 2016
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great

From the moment we entered the hostel we got great service. Very nice people and great value for the money.

February 29, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Site for Hostels

Great website at finding and booking hostels across the world. Every city I've ever traveled to, I check out Hostels.com and see whats available and have never been disappointed.

February 29, 2016
Unprompted review
Rated 5 out of 5 stars

Thank You

Booking more than 90% of hostels/hotels here and I'm satisfied as I never had bad surprises. Thank you

February 29, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great host, clean accommodation, and a whole nother side of Barcelona!

The hostel was VERY affordable and excellent quality for the price! The money I saved by staying here gave me a lot more money to spend on shopping and delicious local eats.
The friendly and helpful nature of the host, Jose Maria, is one of the best things about the hostel. He'll teach you the lay of the land and really helped me become comfortable with the metro system. I feel like I mastered navigation within a day and a half!
On top of that you get a great home-like atmosphere with a really great location. It's in a residential neighborhood with beautiful orange trees lining the streets, so every morning you wake up to a calm, relaxed residential vibe where locals live, shop, and dine. It's so great because it shows you a different side and pace of Barcelona. A taste of Barca living!
Of course you will be spending most of your time seeing the major attractions and eating at places along La Rambla, but it is nice retiring to a calm, safe neighborhood setting every night.
Just bear in mind that the metro station is a solid few blocks away, so factor the walk time into your daily plans. Otherwise the walk is great exercise, there are lots of nice and affordable bakeries along the way, and the amount of money you save by staying at Coroleu House as opposed to other hostels closer to the city center means you have more money for shopping and delicious food!

February 25, 2016
Unprompted review
Rated 5 out of 5 stars

Accurate information about hostels

Hostels.com offers an easy way to compare various hostels before choosing one. The booking process is simple and efficient. You are notified immediately that you have booked, and all the contact information you need is there. After your stay there is an email asking for your review.

February 24, 2016
Unprompted review
Advertisement
Rated 4 out of 5 stars

Useful booking engine

I used to book hostels with hostels.com when I go travelling. The basic information of hostels helps me know more about the hostels. I will continue to use hostels.com when I go for a visit in other cities next time.

February 16, 2016
Unprompted review
Rated 4 out of 5 stars

Fast and easy.

I've used other other general travel websites for hostels but this one is by far the best. They have pictures and reviews of the hostels by people who actually slept in them. I will be using them again next trip I go on.

February 15, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look