Hostnet Reviews 

Worst support agent I have dealt with. One hour, zero help.

On 22 October 2026 I contacted Hostnet chat to add a CNAME for app.waydoo.tech. The panel said a CNAME with this record name already exists, and I could not see any record for this subdomain. I needed one thing: someone to find and remove the blocking record. The agent, who introduced himself as Nicole, failed at every step.

I waited about 27 minutes before he joined.
I wrote in English the whole time and asked for English more than once. He kept answering in Dutch.
He told me to “contact your provider”. Hostnet is our provider.
He told me to add the record again to see the error, which I had already shown him several times.
He asked for screenshots I had already sent, then asked again.
He told me to delete a conflicting record that I had told him I could not see. He never helped me find it.
He claimed A and TXT records existed on the subdomain. None are visible in our panel, and he never said which record to remove.
I told him another Hostnet agent had added a CNAME for another subdomain in this same zone. He ignored it.
He repeatedly said there was nothing he could do, and kept asking if he could help with anything else.

The chat ended with no fix, no escalation and no follow-up. A standard DNS change turned into an hour of wasted time, and I am now moving our domains to another provider. The full transcript is saved (ticket 19271215). Hostnet should review this agent’s handling of the chat.

Unfortunately this company cons you with fake services, make you pay for it, without ever signing for it. Please be carefull and go for other webhosting companies. The helpdesk is only friendly when they can make money off of you. No one helps when you hold them accountable.

The hostnet.nl support team in particular Noah was very helpful and help fixing a DNS issue very prompt. Good ISP provider.

Fast reply from Steph. Great service and communication 🫱🏾‍🫲🏽

I've got some problems with invoicing the hosting services provided by Hostnet. I contacted the client service chat, and the underlaying discrepancies where swiftly resolved by the support team, represented by Steph. Thanks for the good work Steph!
Atanas

Be very careful with Hostnet. They charge outrageous rates - 73 EUR for just two .nl domains and one .com - which is well above any reasonable market standard. More importantly, they have a deceptive practice of issuing an official "Confirmation of Cancellation" (Bevestiging opzegging) through their system, only to demand payment later.

When challenged, they claim their own cancellation emails are merely "technical acknowledgments" and not "contractual" ones. They are currently attempting to force payment for services they already confirmed were cancelled, using the threat of debt collection agencies to pressure customers into "settlements." If you are a business - especially one outside the Netherlands - stay away. Their billing practices are aggressive, their pricing is predatory, and their system confirmations cannot be trusted.

Justin was the best guide. Very happy with his service!!

Easy to work with, support agents go above and beyond. The UI is easy to use even for beginners. Rate Hostnet highly as one of the best DNS providers.

I recently had an issue with my DNS settings that I simply couldn’t solve on my own, no matter what I tried. So, I decided to contact Hostnet support (and I’m so glad I did).

I was very lucky to be assisted by Fran, who not only solved the issue quickly but also explained everything in such a clear and kind way that it suddenly seemed easy, even for a beginner like me.

He responded fast, offered practical solutions, and resolved a problem I would have never been able to fix myself.

I’m genuinely impressed by the quality of support I received and would like to give special thanks to Fran. I’ve never had such a positive experience with any support team before. I’ll definitely recommend Hostnet to everyone!

nice. thank you :)

Swift, easy and very fast fix!

Hostnet provide high quality services with excellent support for fair pricing. Have used Hostnet on many occasions for different projects and hold their services in high regard.

The best company to build a website or buy a domein!
I had Sebastian helping me,I'm so so happy with them!
Best prices and client service!
One of the few company's with a phone number for clients!
Empathy, professional team,great experience for me!
I have already used them website builder,I have 3 domeins from them,and they are doing my webshop right now!
I'm super happy and greatful!
Thank you Hostnet and Sebastian 🤗

Worst company ever. They are always trying to get money from you in every sneaky way possible. All scumbacks over here and I advise you not to do business with them, you will thank me later.

It is a really bad company. At first they keep the prices very low and deceive you. Then, without your knowledge, you are assigned a website hosting service. You don't understand it and before you know it, many invoices are sent to you as unpaid. They also lock your account and don't open it, they want you to pay. Unfortunately, your domains remain inside. It is definitely a company to stay away from. I recommend that you work with Godaddy. Stay away from this company.

ADIL did help me in a very positive way , he is very proffecional ,and really took the time to read my question and even helped me with understanding what i wanted to happen , he is ver proffecional and real had tha patiend and undertanding for a person who does not know anything in his branch , thank you again ADIL!
kurt brown

Terrible customer service, average pricing, but worst is the hidden T&C's that come to life when you least expect it. I am sorry I gave this small business the opportunity to have my back.

When I discovered my website had dissapeared because of a missed Wordpress update I called the helpdesk, hoping they could help. I had been a loyal customer for 11 years and never faced an issue before. The team was friendly but the conclusion was there was nothing they could do. The new ‘php version’ was now incompatible with my old Wordpress and I was really stuck. I’m not good with IT and really hoped to get some support. But there was no way I could go into the backhand myself as the website was blocked. They expected me to solve it myself with some difficult code language via a guide. I tried, even asked my coder friend, but there was an ‘error’. During all of this, I kept paying for their service (without a even being able to access my website :( ). So I had to cancel my membership, website gone! I now have a bill and and fine on my doormat as they still charged me for months of hosting a website that wasn’t even visible. I am disappointed and really sad my website is gone on top of that. That fine feels super unfair.