B&B HOTELS Reviews 

9,216
TrustScore 2 out of 5

2.2

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Rated 4 out of 5 stars

Booking and Check-in very easy, location is in walking distance of all important places in Como. The room was spacey, clean and practical for our our short stay. Breakfast not as spectacular as adver... See more

Rated 1 out of 5 stars

We stayed at B&B Hotel Graz Süd and were very disappointed. When we entered our room, there was hair all over the carpet, which made it obvious that the room had not been cleaned properly. Even wors... See more

Rated 1 out of 5 stars

We were travelling through Germany in week 28 and had booked an overnight stay in Hagen in advance. The website stated that the reception was open 24 hours, which meant we arrived just before... See more

Rated 1 out of 5 stars

B&B hotel in Erfurt City-West. We booked our hotel through airbnb and payed online before we came. We arrived very late, but saw that it was an option to check in by yourself 24/7. When we arrived at... See more

Company details

  1. Hotel
  2. Travel Agency
  3. Travel Aggregator

Information provided by various external sources

Les meilleurs prix sont chez B&B HOTELS En réservant sur le site officiel, vous profitez des meilleurs tarifs garantis, c'est ça le secret d'une réservation qui vous apporte la plus grande satisfaction. Pour profiter de réductions toute l'année, découvrez notre programme de fidélité proposé à tous nos clients et profitez de 10% de réduction dès la première nuit ! Découvrez nos promotions exclusives toujours sur hotel-bb.com !


Contact info

2.2

Poor

TrustScore 2 out of 5

9K reviews

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No history of asking for reviews

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2.2

All reviews

(9,216)

210 reviews in the last 12 months

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Rated 1 out of 5 stars

Website from Hell

Website from Hell

Your website is a horrible pile of excrement. Autofill does not work, tab navigation does not work. Who build this human waste product of a site? First year graduates? This was the very last time I booked a room at Hotel B&B. I have nicer time-wasters available than their "special" website.

September 23, 2018
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Rated 2 out of 5 stars

Can be improved

When I booked a room, I went through the full process, paid using paypal and at the very last step the payment was not authorized. I got the message that I had been idle for too long and that the payment could not be processed (!).
I had to do the whole procedure again to finally be able to book my room.

August 26, 2018
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Rated 3 out of 5 stars

Your booking system is totally messed…

Your booking system is totally messed up. I tried with i pad for more than 30 min. Mask,s keep changeing several times, never could complete. With pc it worked but complicated. rating: hotel ok, booking system CATASTROPHE!

August 22, 2018
Rated 3 out of 5 stars

Confirmation Page

Final review page must be added prior to confirmation to ensure that the correct hotel is booked. Ended up booking the wrong hotel in Munich and only realized after paying in full and receiving the confirmation. Had to then apply for a refund from the Airport Hotel and rebook at the Munich East Hotel.

August 15, 2018
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Rated 4 out of 5 stars

Rating of Booking System or of Hotel?

You say "Our goal is the permanent optimization and further development of our booking system" and please rate it now by clicking on the link, but this popup window indicates that my review covers not your booking system, but my stay in the hotel, which has not yet happened.

August 14, 2018
Rated 2 out of 5 stars

When I login account

When I login account, it will automatically log me out in very short time. It will interrupt people purchase process , I think it is a program problem, hope you fix it immediately.

August 9, 2018
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Rated 4 out of 5 stars

All the steps are clear except the…

All the steps are clear except the final reservation, I am a stranger, and I didn't get if I have to pay the total amount (and if yes, how? because there is no "pay to book now" button) or if I have to transfer my credit card number (and as a stranger I found this way very unsecured....)

July 30, 2018

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