The fastest and most effective VPN I have used so far. Not much buffering when used for streaming, and has got through about 75% of geoblocked streaming services. However, there are some services that... See more
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I have been using Hotspot Shield for several years now and I love it. I rely on many of its features, especially location and the all-important Kill Switch. I also use the mobile companion app for iO... See more
Have Been A Premium Subscriber For Quite A While Now, And There Has Never Been A Day Where There Isn't An Issue With The Absolutely Awful App. "Can't connect" Should Be Their New Tagline, As... See more
Company replied
I lost my connection before moving last July. Eight months later I tried to reset my connection but did not have the old email address to reset my password. The Hotspot team patiently guided me thro... See more
Company details
About Hotspot Shield
Written by the company
About Us:
As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.
Key Benefits:
Data Encrytion
Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.
Online Anonymity and Hidden IP
Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.
Access to Online Content
Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.
45-day Money Back Guarantee:
Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Contact info
250 Northern Ave, 3rd Floor, 02210, Boston, United States
- (408) 744-1002
- Support@HotspotShield.com
- www.hotspotshield.com
3.5
Average
776 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offered reasons for problem and a list…
Offered reasons for problem and a list of solutions. Excellent, fast, and friendly!
May 20, 2023
Unprompted review
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I have an issue in my account
I have an issue in my account. I cannot activate from my Dashlane account. The HS's Costumer Service replied me in 11 minutes and solved my issue. It's the fastest replied that i encountered in a Costumer Service.
May 20, 2023
Unprompted review
Best support ever
I had experienced issues with signing in different devices. The Help Desk was amazing, quick, professional, and kind. Everything resolved. I am very grateful indeed. I have tried few vpn providers. Hotspot Shield is the Best by now in my opinion.
May 13, 2023
Unprompted review
HOTSPOT SHIELD VPN
The best way to resolve if any issues happened ! They are perfect team and company , always available (24h) for any questions from thier customers,
I love this application since from 2008 till now and forever
May 15, 2023
Unprompted review
Great vpn for daily use or any actual…
Great vpn for daily use or any actual time needed. Free is good enough
May 10, 2023
Unprompted review
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Connection issue after new App
Had a connection issue after installing a new antivirus app. The support team were very quick to reply on email and gave me all the right answers to quickly get connected again.
May 9, 2023
Unprompted review
BEST VPN EVER
BEST VPN EVER
BEST Support
but sometimes it says " cant connect" please fix that
May 3, 2023
Unprompted review
All the staff r very helpful.
April 22, 2023
Unprompted review
keeping up on cyber security is hard but not with Hotspot shield
keeping up on cyber security is hard. I'm Almost fully protected online just need to change a few things on my network and social media accounts. Dash Lane Password Manger with their partners at Hotspot Shield VPN are helpful, kind and they helped me look for exactly what I was looking for, I needed to make sure that I was felling safe. Hotspot Shield Gave me links to exactly what I was looking for. Where the Geo VPN is located distance ect If you need a VPN Hotspot shield Is the best so far.
April 26, 2023
Unprompted review
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Product is great
Product is great. It just works. Top notch customer service too.
April 20, 2023
Unprompted review
I got great help
I got great help from the customer support, and the VPN normally works very well.
April 16, 2023
Unprompted review
Very fast and efficient service
Very fast and efficient service. Had difficulty installing my tv as one of my premium devices. 15 minutes after informing Hotspot Shield of my problem an email was sent giving step by step instructions which worked first time. Very pleased. Thanks to Louie and the team.
April 15, 2023
Unprompted review
Had a problem activating my premium…
Had a problem activating my premium account - sent a mail to the support team and had it resolved within the hour
April 15, 2023
Unprompted review
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Best Free VPN APP Thank YOU ALL
April 11, 2023
Unprompted review
Tech Support was very helpful
Tech Support was very helpful, responded quickly, and helped me resolve my problem.
April 5, 2023
Unprompted review
Unrivaled Premium Speed
I've been a premium member since 2017 and use this VPN via mobile, desktop app, and Google Chrome extension. It was an amazing deal then and still is. The speeds are unrivaled for a premium VPN experience.
March 31, 2023
Unprompted review
The answer to the phone promptly and…
The answer to the phone promptly and courteously and fixed it
March 31, 2023
Unprompted review
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Alhamduliallah
March 31, 2023
Unprompted review
This vpn is the most fastest vpn than I…
This vpn is the fastest vpn than I have ever used.
thank you.
April 30, 2022
Unprompted review
I worked with their customer service…
I worked with their customer service team as I had some issues getting signed up and I must say that they are DILIGENT and QUICK and RESOLVED all my issues! Thank you!
March 29, 2023
Unprompted review
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