Hot Topic Reviews 441

If I could give zero stars I would. Company is garbage. Customer service is garbage. Zero loyalty to its actual customers.

Be careful. If you order something limited edition online the employees will sell it out of your order to other customers...or themselves. Boise, ID location especially bad customer service.

Worst customer service, and often blame the customer for the companies own mistake. DO NOT RECOMMEND!

Hot Topic is a rip off. Ordered a BOGO free blanket in January. Then I got notice that the blankets wouldnt be available until March. So I canceled. On June 8th my debit was charged and never received them nor do I want them. I disputed charge and bank reimbursed me. I wake up this morning and my account has been charged again leaving me flat broke and pissed beyond belief. I wouldn't buy anything from these people. Service sucks!

So we went to hot topic today to pick up an order from online and so we asked a manager. You’re supposed to show proof of ID to pick up an order, okay understandable. but instead of saying that he was rushing her and being passive aggressive. maybe we’re just “sensitive” but still, not cool man find a better attitude.

shopping there store online was so much fun even for online shopping and if you like anime or lgbtqia+ even if your not part of it I'd suggested hot topic!!!

Going to buy something they wouldn't let my granddaughter try it on. So the girl last about 100 to 150 dollar sell. I wont nothing if cant try it on

Took 2 weeks just to ship my order (a t-shirt), they said it is taking that long because "it's free shipping"... I'm still waiting for my order. Very bad service considering others are doing next-day shipping FREE also...

Never received my order or a refund. Complete waste of time and money. I feel robbed and will let all my friends and family know to never shop here as they just take your money and forget about you and your order. This whole experience has been incredibly stressful and disappointing

Oh, man, I did not expect the rating for Hot Topic to be so low. I don't know anything about a history of art theft but I can speak from my experience. So, all but one of my Hot Topic purchases, have been online. That's just because I live in the middle of nowhere. I couldn't tell you at this point how many orders I've made. I have never had a bad experience with them, not a single one. I'm plus size and they're inclusive to people of my size and have a lot of cool things to wear. Being able to find things I like in my size is something so wonderful. Nothing I've bought has come damaged and none of my stuff became damaged over time. I have jeans from high school that have held up. I've bought shoes, accessories, home stuff, and they've all been great.
I think people are way too hard on Hot Topic about them catering to more than one subculture now. And if they did in fact remove Marilyn Manson merch, as an ex-fan, it's because he's a horrible person. At least they care about who they're representing and making money off of.

Absolutely awful experience. I ordered a $22 t-shirt that had been "custom printed" only to receive a stiff craft store tshirt with a bad silkscreen job. I called for a replacement, they gave me the run around, told me I had to send back the shirt I had and they'd send me a return shipping label. When I didn't receive the label after a few hours, I called again, speaking to someone else. They told me I did not have to send the shirt back, and they'd just order me a new one. MONTHS go by, and not a peep. Last week I got an email saying my order had been cancelled due to being out of stock. I AM FUMING. I will be extremely hesitant to give this store any more of my money, time or business.

I've had nothing but good experiences thus far. They are my go to for affordable alternative costume jewelry and the occasional clothing item. Their plus sized collection has grown which was one of my former concerns so now I can actually order things that fit my hips. I've ordered online and in store and haven't had any trouble with customer service.

Health Hazard, Absolutely Disgusting! I received a sweater with a decaying piece of paper in with it that is covered in mold and mysterious stains. And the sweater reeks of mold and animal pee! I second I opened it I began to get a migraine from the mold as I am very allergic to it. I currently have the order tied tightly in multiple trash bags as I am concerned about what else is living in there. That warehouse needs to be shut down! I have never received something so disgusting in the mail before! Shut it down before more people are harmed

i had made an order back in january and i hadn't received a confirmation email but the money had been pulled from my account. i waited a few days, still no email. i emailed their customer service and explained everything and told them what all was in my order, all i got back was a one sentence email basically saying "sorry but we don't have an order with your name 🤪". i emailed back asking for a refund if i wasn't going to get the product, never got a reply. then i did live chat to try and see if someone else could help me, every single time i was disconnected or told the same thing. a few weeks later my order randomly showed up at my door even though i still never got a confirmation email. overall very bad experience and if you actually care about where your money is going i wouldn't recommend spending it here.

stealing art from small artists? i’m honestly so disappointed

Stealing art from smaller artists? Really? This store has gone downhill

Art theft. 🤷‍♀️ This isn’t the first time but it’ll certainly be the last

This company is responsible for art theft and have began capitalizing off the content small artists create, recently hot topic has started selling a mask with a piece of art on it that did not belong to them and wasn't consulted by the artist of the actual piece itself. This is theft of intellectual property and should not be stood by.

Shipping was pretty decent came within 7 days I was worried it would take longer. Products were exactly how I expected. 5 stars I even made a second order.

They got rid of their Marilyn Manson merchandise. Won't shop in this store for that reason. I haven't shopped in the store for 20 years and when I did it was mostly Manson stuff I shopped for. Marilyn Manson made Hot Topic what they were in the 90s. Recently here and there I would buy Funko Pops but not anymore. I'll get them somewhere else. Hot Topic will probably be just another store to go down in the dumps soon. I'm surprised they're still open for a store that sells crap now.