I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Good quality tops
Good quality tops , as advertised and not too long to wait for delivery.
August 7, 2026
Reply from The House of Bruar
Dear Mrs Haley,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the quality of your new tops and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you received great service from my colleagues and that your parcel arrived well presented. I hope you enjoy your order.
Kind regards,
Jennie - The House of Bruar Team
Good quality garment with a perfect…
Good quality garment with a perfect fit. Arrived on time
August 7, 2026
Reply from The House of Bruar
Dear Mr & Mrs Dudley,
Thank you for taking the time to leave a review. I am delighted that you are pleased with the order and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
The service is great
The service is great, the merchandise is excellent! So far everything I’ve bought has been great! I shall continue to use the house of bruer, and recommend!
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you received great service from my colleagues and that you have been consistently impressed by your House of Bruar purchases.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Eales,
Thank you for taking the time to leave a review. I am so pleased that the ordering and delivery process went smoothly.
Kind regards,
Jennie - The House of Bruar Team
Good easy to order and pay online
Good easy to order and pay online
Always god quality postage good and a good quick postage delivery with well protected wrapping
August 7, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that the ordering and delivery process went smoothly and that your order arrived well-packaged and in good condition.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Weller,
Thank you for taking the time to leave a review. I am so pleased that you received great service from my colleagues and that you are happy with your new item.
Kind regards,
Jennie - The House of Bruar Team
Poor quality
I was given a cashmere cardigan as a gift but within weeks the stitching had come away around the neck creating holes. I sent 2 email to House of Bruar together with the order number and photographs. They did not respond to either email. Nice designs but poor quality and zero customer service
August 14, 2026
Unprompted review
Reply from The House of Bruar
Dear Ms Gatherer,
Thank you for your feedback. I am sorry to hear that you have had this experience with us. I am surprised that you had no response to the emails that you sent. If you could please get in touch at customerliaison@houseofbruar.com we will gladly take a better look into this and get it resolved for you.
Kind regards,
Jennie - The House of Bruar Team
Your lady who took my order over the…
Your lady who took my order over the phone was helpful the Jumper came quickly in perfect order and is good quality
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you received great service from my colleague and that you are pleased with your new jumper.
Kind regards,
Jennie - The House of Bruar Team
Great range of quality products
Great range of quality products. Sale prices attractive.
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the quality and prices of our collection.
Kind regards,
Jennie - The House of Bruar Team
Appalling Customer Service
Ordered several jars of preserves, as well as other items, from the food hall. One of the jars arrived with just 20 days on it's date.
I tried to contact customer services, but was not able to reach them via the telephone. The person on the phone said they were just handling mail order and they left a message for Customer Services to telephone me. This has not happened yet and it has been almost a week now.
I tried to make contact via online chat. When I explained the problem about the very short date on the jam, the person on the chat asked me what I wanted done about it!
There was no apology or empathy whatsoever. I just felt I was wasting my own and everybody else's time.
What a most appalling and disgraceful way to treat customers.
August 7, 2026
Reply from The House of Bruar
Good morning,
Thank you for your feedback. I am very sorry to hear that you had this experience with us. If you could please get in touch via customerliaison@houseofbruar.com we will gladly get this directed to the best person as soon as possible and get this resolved for you.
Kind regards,
Jennie - The House of Bruar Team
Always delivered on time (Royal Mail)…
Always delivered on time (Royal Mail) and a great sweater
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you have consistently received an efficient delivery service from Royal Mail and that you are pleased with your new jumper.
Kind regards,
Jennie - The House of Bruar Team
Product is lovely....
August 5, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your order.
Kind regards,
Jennie - The House of Bruar Team
Excellent brand
Very good quality excellent service arrive promptly and a delight to order from
August 6, 2026
Reply from The House of Bruar
Dear Ms Smith,
Thank you for taking the time to leave a review. I am delighted that you received great service from my colleagues and that your order arrived nice and promptly.
Kind regards,
Jennie - The House of Bruar Team
Always excited about the forthcoming…
Always excited about the forthcoming parcel like Christmas
August 6, 2026
Reply from The House of Bruar
Dear Ms Lowe,
Thank you for taking the time to leave a review. I do hope you enjoy your order when it arrives!
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Goad,
Thank you for taking the time to leave a review. I am so pleased that the ordering and delivery process went smoothly and that you are happy with the quality of your item.
Kind regards,
Jennie - The House of Bruar Team
I can’t believe the quality
I can’t believe the quality, I have been so excited for my goods to arrive. Thankyou from now on I will be one of your best customers. I couldn’t wait to write a review. No complaints at all from ordering to receiving. Thanks 🙏 x
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you are so happy with your order. It is always such a delight to hear from a satisfied customer and I hope you enjoy your new items for the rest of the summer and beyond.
Kind regards,
Jennie - The House of Bruar Team
Service was brilliant only thing is…
Service was brilliant only thing is sizes not right awaits refund hope that’s as good service
August 6, 2026
Reply from The House of Bruar
Dear Ms Jacques,
Thank you for taking the time to leave a review. I am sorry to hear that the sizing wasn't quite right on this occasion. We look forward to hearing from you again in the future.
Kind regards,
Jennie - The House of Bruar Team
Great choice of hampers
Great choice of hampers
Ideally priced for the type of gift needed with a unique Scottish flare which was exactly what I was looking for.
August 6, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are pleased with our hamper offering. I do hope you enjoy the delicious treats inside.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Buckley,
Thank you for taking the time to leave a review. I am so pleased to hear that you are happy with your order.
Kind regards,
Jennie - The House of Bruar Team
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