I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service. From ordering to delivery was within three days and when jacket arrived it was beautifully packed . Top marks House of Bruar!
August 4, 2026
Reply from The House of Bruar
Dear Mrs Stevenson,
Thank you so much for taking the time to write your review,
I am delighted you are so pleased with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Great quality and very speedy delivery
August 4, 2026
Reply from The House of Bruar
Dear Mrs Briggs,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - the House of Bruar Team
Super fast delivery
Super fast delivery, I ordered a size up for winter and it's really comfortable. Great quality.
August 4, 2026
Reply from The House of Bruar
Dear Mrs Kirby,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your garment, and hope you enjoy wearing it when the weather DOES eventually turn cooler.
I also trust this may not be the first and last dip into the online shopping experiences with us.and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The shoes are just as described
The shoes are just as described. They arrived on time and you kept me informed about the delivery.
August 4, 2026
Reply from The House of Bruar
Dear Mrs Barber,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your lovely shoes, and have fun wearing them.
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Overall pleasant shopping experience.
Ordering is easy, choice and value brilliant. Seem to stock what I like. Any problems are sorted swiftly by customer services on the phone. Only wish I could visit the shop, one day!.
July 20, 2026
Reply from The House of Bruar
Dear Mrs Glass,
Thank you so much for taking the time to write your review.
Your comments, coming as they do from a loyal and long standing customer, are very much appreciated,
I know you would love to visit the shop, and there are some very good train services from Sheffield, so maybe one day soon......
Please be assured of our best attention at all times,
Kind Regards,
Norma - The House of Bruar Team
Customer operative was helpful &…
Customer operative was helpful & efficient when I placed my order.
I was kept updated as my order was in transit.
I was very pleased with the quality of the item I bought.
July 30, 2026
Reply from The House of Bruar
Dear Mrs Dunkley,
Thank you so much for taking the time to write your review.
I am delighted you are so happy, both with your purchase and the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
First rate service
Excelllent product and price.
Was able to speak to a very helpful p pp person who arranged next day delivery as I was going away.
A seamless and pleasurable way to spend money!!
August 3, 2026
Reply from The House of Bruar
Dear Mrs Hastings,
Thank you so much for taking the time to write your lovely review.
I think a seamless and pleasurable way to spend money should be our new slogan!
I do hope you will continue to enjoy your shopping experiences with us, be they on line or over the telephone, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Miss Duffy,
Thank you so much for taking the time to write your review.
Coming from a loyal and long standing customer, your comments are very much appreciated.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
the Speed of the delivery was great
August 4, 2026
Reply from The House of Bruar
Dear Mr Hood,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the speedy delivery of your recent order, and do hope you will continue to enjoy the online shopping experience with us.
Kind Regards,
Norma - The House of Bruar Team
.
Reply from The House of Bruar
Dear Mrs Wylie,
Thank you so much for taking the time to write your review.
I am delighted you are so delighted with your recent purchase and will enjoy many hours of wear.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Prompt delivery
Prompt delivery, as usual. Sadly, the gilet didn't suit my figure, so had to return it.
August 3, 2026
Reply from The House of Bruar
Dear Mrs Paleit,
Thank you so much for taking the time to write your review.
I am so sorry the gilet wasn't suitable but hope we can welcome you to our online shopping again very soon.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent as always
August 3, 2026
Reply from The House of Bruar
Dear Mrs Budd,
Thank you so much for taking the time to write your beautifully concise review.n
Your words say it all, and I do hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Great dress
Great dress. Excellent fit. Superb material. The first was so good I bought a second in different colour…
August 3, 2026
Reply from The House of Bruar
Dear Mrs Lindley,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your dress/es and hope you enjoy much wear from them.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The comfort and ease of shopping from…
The comfort and ease of shopping from home the choice available, and when something is not as you would like, the ease of returning that item.
August 4, 2026
Reply from The House of Bruar
Dear Mr Crutcher,
Thank you so much for taking the time to write your review.
I am delighted you have found the online shopping experience seamless and without hassle.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Efficiency and though I rarely need to…
Efficiency and though I rarely need to return it is almost effortless.
August 3, 2026
Reply from The House of Bruar
Dear Mrs Ewin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you have received, and as a loyal and long standing customer, your comments are very much appreciated.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very Happy thank you
April 25, 2026
Reply from The House of Bruar
Dear Mrs Browning,
Thank you so much for taking the time to write your review.
I am happy you are pleased with the overall service you received, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
It was a birthday gift which arrived in…
It was a birthday gift which arrived in a couple days. My wife was really pleased to get this gift.
August 3, 2026
Reply from The House of Bruar
Dear Mr Diamond,
Thank you so much for taking the time to write your review.
I am delighted your wife was so pleased with her gift, you are obviously a man of discerning taste!
I do hope this may lead to further online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Sharp,
Thank you so much for taking the time to write your review.
I am delighted your experience was seamless, and do hope this may be the first of many more online shopping visits.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Quality and efficiency o
August 3, 2026
Reply from The House of Bruar
Dear Mrs Lees,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
You did everything it says on the tin !
August 3, 2026
Reply from The House of Bruar
Dear Mrs Woodman,
Thank you so much for taking the time to write your review, beautifully put!
I do hope you will continue to enjoy your shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.