I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from The House of Bruar
Dear Mrs Sharp,
Thank you so much for taking the time to write your review.
I am delighted your experience was seamless, and do hope this may be the first of many more online shopping visits.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Quality and efficiency o
August 3, 2026
Reply from The House of Bruar
Dear Mrs Lees,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
You did everything it says on the tin !
August 3, 2026
Reply from The House of Bruar
Dear Mrs Woodman,
Thank you so much for taking the time to write your review, beautifully put!
I do hope you will continue to enjoy your shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very good prompt service
Very good prompt service
Very good telephone service helpful with advice on sizing
August 3, 2026
Reply from The House of Bruar
Dear Mrs Mew,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received and will enjoy wearing your lovely new garment.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Quick efficient,no fuss service all…
Quick efficient,no fuss service all round. Even when I had to return the item purchased. Full refund, no quibble.
August 3, 2026
Reply from The House of Bruar
Dear Mrs Lalley,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received, especially with the return process.
I do hope you will visit the online shopping experience again, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Ordering from The House of Bruar
Fantastic service from ordering to receiving the goods. Letter explaining what to do if you need to exchange/return something.
Very reassuring.
August 3, 2026
Reply from The House of Bruar
Dear Mrs Stewart,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the overall service you received when placing your order.
I do hope you will continue to enjoy online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent setvice
August 3, 2026
Reply from The House of Bruar
Dear Mrs Matthews,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the overall service you received, and I do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
My order was dealt with promptly and…
My order was dealt with promptly and arrived only a few days later,effiecent I would say.
August 3, 2026
Reply from The House of Bruar
Dear Mrs Burns,
Thank you so much for taking the time to write your review.
I am delighted you continue to appreciate the service you receive when placing an order, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Musham,
Thank you so much for taking the time to write your review.
As a loyal customer of long standing, your comments are very much appreciated, and I do hope you will continue to enjoy many more shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Sennett,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and will enjoy wearing your gloves when the weather eventually turns cooler!
I do hope this may be the first of many online shopping experiences for you, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Brura Team
Nice dresses
Nice quality and finishing of the dresses I ordered.
The price reduction was very good.
Packaging was good.
August 3, 2026
Reply from The House of Bruar
Dera Mrs Bentley,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your dresses and will enjoy wearing them.
I do hope you will also continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Lovely soft scarf
Lovely soft scarf - the third one I bought from your company .
Why is there a need to sew a label on the scarf to inform me that it is cashmere and where it comes from ?
It takes me ages , with the help of tiny scissors, to fiddle the two labels off !
August 3, 2026
Reply from The House of Bruar
Dear Mrs Bonner,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the quality of your scarf, although not so the addition of the labels!
As a loyal customer of long standing, I do hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Product was of the quality I have come…
Product was of the quality I have come to expect and on time .5stars
August 3, 2026
Reply from The House of Bruar
Dear Mr Leese,
Thank you so much for taking the time to write your review.
I am delighted you continue to be so pleased with the quality of our products and that your online shopping experience was as it should be.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Nicolls,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase, and do hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The sandals came very quickly
The sandals came very quickly. Very happy with my purchase thank you
August 3, 2026
Reply from The House of Bruar
Dear Mrs McShera,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your sandals, and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Rimington,
Thank you so much for taking the time to write your review.
I am delighted you are still enjoying your shopping experiences with us -you are building quite a collection of your favourite moccasins, and of course there are still so many more colours to choose from!
Assuring you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Sanders,
I am very sorry to hear of your disappointment with your recent purchase.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss this in greater depth f you so wish.
I look forward to hearing from you.
Kind Regards,
Norma - The House of Bruar Team
The item was promptly delivered was a…
The item was promptly delivered was a great fit and just as I wanted
August 2, 2026
Reply from The House of Bruar
Dear Mrs Stephenson,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase,and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good advice from sales associate
Good advice from sales associate. Good quality. Arrived in good time.
July 26, 2026
Reply from The House of Bruar
Dear Mrs England,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received from us.
I do hope this may be the first of many shopping experiences with us and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Jones,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your blouse, it is indeed a lovely garment.
As a loyal customer of long standing, it is gratifying to hear that you continue to enjoy your online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
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