It gave Mum a new lease of life for some years. She made so many friends in there and sat in the communal lounge from just after lunch to bedtime everyday as we were unable to get her out the last y... See more
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Review summary
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My experience was very good i was supported all the way through with my move to Lime Gardens by the manager Carl and especially the deputy Manager Karen . But i must mention the Housing officer... See more
Company replied
Excellent having person to contact, would be useful for managers to have a leaflet to give relqtives to explain next steps as initially hard to find out exactly once needed. Once spoke to Kay Sanderso... See more
Company replied
I have always rented in the private sector and have been astonished at the upgrade that Housing 21 provides. Modern, well equipped/decorated building and flat. I’ve been amazed at facilities, welcomed... See more
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Company details
- Housing Association
- Association or Organization
- Non-Profit Organization
- Retirement Scheme Provider
- Tenant Ownership
About Housing 21
Written by the company
Who we are
Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care properties, We help older people live well, with dignity and autonomy, by providing support or care in quality social rent and shared ownership housing services. We operate in 220+ local authority areas, managing over 24,200 properties and provide over 48,000 hours of in-house care each week (Extra Care).
Our history
Our roots lie with the Royal British Legion (RBL), which in 1921 began to house disabled ex-servicemen and widows and, later, older ex-servicemen and women. In 1964, we became a recognised housing association before separating from the Royal British Legion in 1993 to become Housing 21.
Our guiding principles
Our three guiding principles are: 21, Better and Experience. We seek to apply these to all that we do.
21
We are committed to providing a modern, forward-thinking 21st century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future. We will challenge ourselves to think differently, embracing the disruptive potential of new technologies and the challenges and opportunities of social change.
Better
We strive for continuous improvement and innovation in all that we do. We will never become complacent and will constantly challenge ourselves to do better and achieve better performance, quality and value for money. We aim to be ‘better than good’ and work hard to provide excellent services we are proud of and our residents deserve.
Experience
We aim to provide a consistently excellent service and a great experience for all the people we serve. We seek to engage and empower residents to make choices and exercise control over the services they receive and to devolve decision making to local employees who are closest to the residents whenever practicable and possible. We are committed to acting ethically and openly in all that we do, questioning whether we are ‘doing the right thing’ and being ready to acknowledge and learn from mistakes. Ultimately the success of Housing 21 rests on the satisfaction we provide to our residents.
Contact info
Tricorn House, 51–53 Hagley Road, B16 8TP, Birmingham, United Kingdom
- 0370 192 4000
- communications@housing21.org.uk
- www.housing21.org.uk
3.9
Great
321 reviews
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Replied to 100% of negative reviews
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Reply from Housing 21
Hi Emma,
Thanks for taking the time to leave us a five star review!
We're so glad to hear you've had a great experience with the team at Camoys Court!
Many thanks,
The Housing 21 Team
Communication
The facility was lovely, the support fair, but the communication with the head office was generally very poor. Slow and often unclear about own processes with contradictory advice and information around the buying and then selling processes.
August 12, 2025
Reply from Housing 21
Hi Emily,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with head office.
If you would like to raise this further, please email us directly: feedback@housing21.org.uk so we can look into this in more detail.
We wish you all the very best for the future and thank you again for sharing your experience.
Thank you,
The Housing 21 Team
To be honest Tracy's doing a great job…
To be honest Tracy's doing a great job of poppy court she a diamond sorts every thing out for you and both help us all here at poppy court housing 21 thank you very much for your kind help Terry. ❤️👍
July 13, 2026
Unprompted review
Reply from Housing 21
Hi Terry,
Thank you for taking the time to leave us a review.
We're pleased to hear that you enjoy living with us and its wonderful to hear your kind words about the Housing Manager
Many thanks,
The Housing 21 Team
New bathrooms.
I live in a Housing 21 retirement complex at Brigadier Hargreaves Court in Sheffield. Housing 21 have just replaced bathrooms in all of the flats. I can't believe what a high standard my bathroom has been done to. It is absolutely beautiful. Housing 21 are fantastic landlords. They keep the flats and the communal arrears to the highest standard. I would highly recommend them.
July 16, 2026
Unprompted review
Reply from Housing 21
Hi Margaret,
Thank you for taking the time to leave us a review.
We are pleased to hear your positive experience of Housing 21 and that you are enjoying your newly refurbished bathroom.
We hope that you continue to enjoy living with Housing 21.
Many thanks,
The Housing 21 Team
Thanks to the manager at Broad meadow
Thanks to the manager at Broad meadow. A small problem was addressed. Sattifactory conclusion achieved.
July 6, 2026
Unprompted review
Reply from Housing 21
Hi Teresa,
Thank you for taking the time to leave us a review.
We are pleased to hear your positive experience of Housing 21 and hope that you continue to enjoy living with us.
Many thanks,
Housing 21 Team
Our move was excellent
Our move was excellent. Our movers did all the hard work. Residents and staff we have met have all been friendly and helpful. We are settling in well. Minor hiccups are a dripping kitchen tap, and bathroom door is missing a handle on the inside and is very difficult to open. The contractors fitting the security system have been friendly despite their frustration with the difficulties with the system.
Overall we think this will have been a good move for us.
We are enjoying the social activities
May 20, 2026
Reply from Housing 21
Hi Mr and Mrs Gannon,
Thank you for taking the time to leave us a review.
We are pleased to hear your positive experience of Housing 21 and that you are settling in to your new home.
We hope that you continue to enjoy living with Housing 21.
Many thanks,
Housing 21 Team
Housing 21 is managed very well indeed
Housing 21 is managed very well indeed, residents requests are listened to and accommodated within reason. The grounds are really well maintained; and if like me you enjoy gardening….the ground floor flat residents have their own little garden they can potter in. The facilities are all good and the neighbours are too!!
June 19, 2026
Unprompted review
Reply from Housing 21
Hi Lindsay,
Thank you for taking the time to leave us a review.
We are pleased to hear your positive experience of Housing 21 and that you are enjoying the gardens.
We hope that you continue to enjoy living with Housing 21.
Many thanks,
Housing 21 Team
Lovely place to live I feel safe here…
Lovely place to live I feel safe here this was my top concern when I moved here .
The manager, couldn’t ask for one better nothing is too much trouble for her.
All modern inside, immaculately clean in all the communal areas. Very satisfied 😊
June 17, 2026
Unprompted review
Reply from Housing 21
Hi Karen,
Thanks so much for taking the time to leave us a review.
We’re delighted to hear that you feel safe and happy in your property, we know how important that is when choosing somewhere to live.
It’s also wonderful to hear your kind words about the Housing Manager.
Thank you again for your feedback, and we’re so glad you’re enjoying living with us.
Many thanks,
The Housing 21 Team
No duty of care to employees, AVOID
I worked for this company for 17 years, with not one complaint in all that time. This all changed when a new resident moved in and took an instant dislike to me. She made complaint after complaint about me (one being the fact there was a dead fly on the ceiling) and there was no backing whatsoever from Housing21 towards me, although I had done nothing wrong i was expected to change the way i had worked for all those years. I handed my notice in due to the way I had been treated by Housing21. If you're thinking of working for this company, I'd think again. Absolutely no duty of care to employees, AVOID
February 12, 2026
Unprompted review
Reply from Housing 21
Hi Tracey,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that you felt unsupported after such a long period of service.
We take concerns about colleague support and wellbeing very seriously.
Our aim is always to provide a fair, respectful, and supportive working environment. We recognise how challenging situations like the one you’ve described can be.
To ensure your concerns are directed to the appropriate team, please email us directly: feedback@housing21.org.uk so we can look into this in more detail.
We wish you all the very best for the future and thank you again for sharing your experience.
Thank you,
The Housing 21 Team
I really love where I live in Trefor…
I really love where I live in Trefor Jones Court. I have a lovely flat and some good neighbours. Our Manager is lovely and very approachable with a good sense of humour and any problems, which are few, are soon dealt with. We’re also kept in the picture by Housing 21 regarding any news and updates.
Having moved from a damp, mouldy place, it was a good move for me moving here.
June 10, 2026
Unprompted review
Reply from Housing 21
Hi Jan,
Thank you so much for sharing your experience at Trefor Jones Court. We’re really pleased to hear how much you enjoy your home and that you’ve settled in well.
Moving from a damp and mouldy property is a big change, so we’re especially pleased that your move has had such a positive impact on your wellbeing.
Thank you for taking the time to leave such thoughtful feedback.
Many thanks,
The Housing 21 Team
Pleasant, warm, friendly and relaxing.
I was recently utilising the guest suite at Jenner Court and am delighted to I found the room and other areas clean and welcoming. The manager Julie Tyler was extremely pleasant and more than helpful and a warm and friendly personality allied to efficiency.My thanks to Jenner Court. Kind regards. All other residents very relaxed and friendly, particularly Denise.
Kind regards. Frank Parry
May 23, 2026
Unprompted review
Reply from Housing 21
Hi Frank,
Thanks for taking the time to leave us with a five star review.
We're so glad to hear that you had a positive experience using one of our guest rooms and hope you will visit again.
Many thanks,
The Housing 21 Team
It truly is a beautiful place to live
It truly is a beautiful place to live. I feel my sister is so well looked after by all the staff, they even give new residents a welcome pack . Nothing is too much trouble. The cleaners are wonderful too as is the maintenance team. I can’t fault the place. The bistro is very warm and welcoming also, beautiful gardens. We are genuinely grateful we found bowland view. It’s a fantastic place to live and be looked after in.
June 2, 2026
Unprompted review
Reply from Housing 21
Hi Sara,
Thanks for taking the time to leave us with a five star review.
We're so glad to hear that your sister is settling in to Bowland View and thank you for the kind words about the scheme, colleagues and services.
We hope that you continue to have a great experience with us.
Many thanks,
The Housing 21 Team
Excellent REM meeting with Daniel Lee…
Excellent REM meeting with Daniel Lee and Pam Lambert
June 1, 2026
Unprompted review
Reply from Housing 21
Hi Jacqueline,
Thanks for taking the time to leave us a five star review.
We're glad to hear that you had a great resident engagement meeting and hope that you continue to enjoy living with Housing 21.
Thanks,
The Housing 21 Team
Smart new bathrooms
We have just had our bathrooms renovated and they are really lovely. Housing 21 care about their residents and listen to their views and needs.
May 22, 2026
Unprompted review
Reply from Housing 21
Hi Amanda,
Thank you for taking time to leave us a five star review.
We're pleased to hear that you're happy with your new bathrooms, and are having a positive experience living with Housing 21. We hope that you continue to enjoy living at your scheme.
Thanks,
The Housing 21 Team
I've been a resident for 14 years
I've been a resident for 14 years. It really is great place to live. We have just had new bathrooms that are really up to date.
May 21, 2026
Unprompted review
Reply from Housing 21
Hi John,
Thank you for taking time to leave us a five star review.
We're pleased to hear that you have had a great experience living with Housing 21 and hope that you continue to enjoy living at your scheme.
Thanks,
The Housing 21 Team
Really pleased
All of the engineers were friendly and helpful and the bathroom looks great. Really pleased
May 22, 2026
Unprompted review
Reply from Housing 21
Hi Tina,
Thank you for taking time to leave us a five star review.
We're really glad to hear that you are enjoying your new bathroom. We hope that you continue to enjoy living with Housing 21.
Thanks,
The Housing 21 Team
Everyone has been so very helpful…
Everyone has been so very helpful nothing is to much trouble lovely lot of staff so happy that I came here
May 12, 2026
Reply from Housing 21
Hi Molly
Thank you for taking time to leave us a five star review.
We're really glad to hear that you feel supported by everyone at your scheme and hope that you continue to enjoy living with Housing 21.
Thanks,
The Housing 21 Team
Housing 21 Customer Service is Non Existent
Whilst this organisation claims to provide affordable accommodation for the elderly, and I cannot fault the upkeep of its stock of properties, there is one part of its service that I can only refer to as non-existent, and that is its customer service. I have tried the last 5 days to contact the housing manager urgently for one of its properties in Weymouth, Dorset. Despite calling everyday, at different intervals, and leaving messages on voicemail, I have been unable to speak to anyone. I called the head office today, and was promised that my concern would be passed on, and that someone would contact me today - this has not materialised. This is not the first time I have experienced this incompetence when trying to reach court managers. It would seem that H21 provides no cover for telephones in the absence of their managers, and I can only describe this as bad management. Telephones should receive priority. I would not recommend Housing 21 to any prospective resident based upon my own proven experience. In terms of this organisation's recruitment, I have found the process to be bias based, and discriminates against age.
May 15, 2026
Unprompted review
Reply from Housing 21
Hi Michael,
Thank you for taking the time to leave us a review, we appreciate all feedback.
We're sorry that your experience hasn't been a positive one. We've shared your email address with the local team who will be contacting you this week to help resolve your query.
If you have any further information to add, please contact feedback@housing21.org.uk and our Complaints Team will be able to support you.
Many thanks,
The Housing 21 Team
Very happy with my new flat I feel I…
Very happy with my new flat I feel I will be very happy here
May 1, 2026
Reply from Housing 21
Hi Christopher,
Thanks for taking time to leave us a five star review. We're delighted to hear that you're happy with your new flat and hope that you continue to enjoy living with Housing 21.
Thanks,
The Housing 21 Team
Communication during the purchase was…
Communication during the purchase was excellent and you were patient waiting for the house sale to go through. The only reason for the 4 stars was no initial interview took place after moving in so information was lacking.
March 4, 2026
Reply from Housing 21
Hi Amanda,
Thanks for taking the time to leave us a review. We're pleased to hear that the purchasing process and communication during this was so positive. This is really useful feedback, and we hope you continue to enjoy living with us.
Thanks,
The Housing 21 Team.
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