Poor poor communication! Ordered 2 scooters, one was great, the other looked battered and didn’t turn on! Nearly 3 weeks later and I’m trying to finalise a return so I can order another….. defini... See more
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See what reviewers are saying
TERRIBLE CUSTOMER SERVICE & REMOVED MY LAST REVIEW! Returned an order that had marks & scuffs on it as if it had maybe been used, you have received the order back yet u still haven't processed my... See more
Company replied
I ordered 3 hoverboard bundles for my granddaughters. When the first one arrived the seat was missing, I emailed, received a reply and the seat was sent to my address within 2 days (amazing). The chil... See more
Company replied
Brilliant Service. Super sonic delivery. I love this company, all the latest hoverboards and hoverkarts. Even my 90 year old grandma was using this hoverkart and my daughter, she loves it. I get so ma... See more
Company replied
Company details
Written by the company
At Hoverboard Store, we're more than just a retailer. We're a passionate team united by our love for adventure, freedom, and innovation. Our mission is to provide high-quality hoverboards and scooters that bring joy to people's lives. Join our community and experience the thrill of hoverboarding.
Contact info
Birmingham, United Kingdom
- contact@hoverboardstore.co.uk
- hoverboardstore.co.uk
3.4
Average
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Poor poor communication!
Poor poor communication!
Ordered 2 scooters, one was great, the other looked battered and didn’t turn on! Nearly 3 weeks later and I’m trying to finalise a return so I can order another….. definitely won’t be ordering from this place though!
Customer service is minimal
July 17, 2026
Unprompted review
Reply from Hoverboard Store
We're sorry to hear about your experience. We apologize for the inconvenience . Please contact us through the chat system on our website so we can look into your case and provide further assistance.
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Reply from Hoverboard Store
Thank you for your review. We're so pleased you're enjoying your hoverboard. We hope it continues to bring you plenty of fun every time you ride it
Fantastic customer service
I ordered 3 hoverboard bundles for my granddaughters. When the first one arrived the seat was missing, I emailed, received a reply and the seat was sent to my address within 2 days (amazing). The children love their boards and when a bolt/nut came off and was lost, again received replies to my emails and was sorted within a few days with a free replacement. I cannot recommend this company enough.
January 13, 2026
Unprompted review
Reply from Hoverboard Store
Thank you so much for taking the time to share your experience. It's great to know your granddaughters are having a good time with their hoverboard bundles. Thank you for your recommendation.
TERRIBLE CUSTOMER SERVICE & REMOVED
TERRIBLE CUSTOMER SERVICE & REMOVED
MY LAST REVIEW!
Returned an order that had marks & scuffs on it as if it had maybe been used, you have received the order back yet u still haven't processed my £139.99 refund! I have emailed & messaged a few times with NO RESPONSE! I would appreciate if u could refund me my money ASAP!
Posted this review on their own website & they have removed it twice !
Be careful ordering from this company because if u have any issues they won’t respond!
November 4, 2025
Unprompted review
Reply from Hoverboard Store
We're sorry to hear about your experience. We sincerely apologize for the inconvenience caused. Please contact us through the chat system on our website so we can look into this and assist you.
came broke cant find contact number or…
came broke cant find contact number or anything
August 4, 2025
Reply from Hoverboard Store
We're sorry to hear about your experience. Please contact us through the chat system on our website so we can help you.
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Tried to get refund for genuine reasons…
Tried to get refund for genuine reasons .. unopened and asked for cancellation before it 2as shipped... NO contact whatsoever!! Asked for return label 4 times Tried to telephone never no answer.
August 4, 2025
Reply from Hoverboard Store
Hi Diane,
We’re sorry to hear about your experience. We did reply back with the return label for your order. Please check your inbox (and junk/spam folder just in case).
If you’re still having any issues, feel free to email us at contact@hoverboardstore.co.uk and we’ll be happy to assist further.
Thanks,
Harry
Hoverboard Store
Totally untrustworthy people??When a customer purchases an item
When a customer purchases an item.
The very least you can do is send it to them???
When said customer emails you telling you that they haven’t received said item. Contract ASAP. Explain why!!
I had to claim my money back through my bank!!! Not good practice!
August 2, 2025
Reply from Hoverboard Store
Hi Aaron,
This statement is not accurate. The order was placed without a street number in the delivery address, which meant we were unable to ship the item. We of course require a full and correct address, including the street number, to send any order.
We’re always happy to help resolve such issues quickly when correct details are provided.
Kind regards,
Harry
Promptness of delivery &quality of item
July 19, 2025
Reply from Hoverboard Store
Thank you for your feedback! We’re glad you’re happy with the prompt delivery and the quality of the item. We really appreciate your support.
Kind regards,
Harry
Reply from Hoverboard Store
Hi Miss Lafferty,
Thank you for your kind review! We’re delighted to hear the item fitted perfectly and that you were happy with the price. Your feedback means a lot to us.
Kind regards,
Harry
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Excellent service and items arrived…
Excellent service and items arrived sooner than expected
May 19, 2025
Reply from Hoverboard Store
Hi Claire,
Thank you so much for your kind words! We’re really glad to hear everything arrived sooner than expected. 😊
If you ever need anything else, we’re always here to help.
Thanks again – from Harry
Hoverboard Store
Speedy resolution of issue
Speedy delivery. When I opened order one item was missing (I'd ordered two pairs of straps, only one present). This was resolved with a simple email to query and the missing item dispatched straightaway. Great service recovery
April 30, 2025
Unprompted review
Reply from Hoverboard Store
Hi,
Thank you so much for your kind review!
We’re really glad to hear the issue was resolved quickly and that you were happy with the service recovery. Mistakes can happen occasionally, but we always aim to put things right as fast as possible — so it's great to know we hit the mark.
Thanks again for your support, and we hope to serve you again soon!
Best regards,
Harry
Don't bother - Read reviews and avoid.
Ordered an item 13/3/25, arrived in great time and given as a present 1/4/25. Immediately didn't work, recalibrated board and still not working. We have other boards so not new to them. I've emailed an address for them given on Clearpay and on hoverboardstore website between 1/4 and 7/4 (both different) but no reply. Also started chats on the website and nothing. Clearpay still plan to take payments from me but nothing will be received until it's resolved or item returned.
EDIT - Despite 'simply resetting' the hoverboard on no less than 4 attempts, it didn't work. What the response failed to mention sadly is that I have another hoverboard from another company, (mentioned in my emails) which works perfectly fine and if/when it needs recallibrating, it works first time each time and solves the issue. If they have in fact managed to reset it then I'd recommend the instructions be revised as they did not resolve the issue at all....I followed them to the letter and nothing worked. I'm not a stupid woman by any means, my husband also went through it with me and witnessed it not work. I imagine the 'working' hoverboard will be resold, let's hope the new owners have more luck. Money refunded and used to buy another with the original company....works great. Thanks!
March 13, 2025
Unprompted review
Reply from Hoverboard Store
Hi there,
We’re really sorry to hear about your experience and the frustration caused — that’s never our intention.
Please could you email us directly at contact@hoverboardstore.co.uk with your order number and details? We’d love the chance to look into this properly and get it resolved for you as soon as possible.
We aim to respond to all emails within 24 hours (Monday to Friday), so we’ll make sure this is prioritised once we hear from you.
Best regards,
Harry
Hoverboard Store Support Team
UPDATE – 13/05/2025
Following the customer’s email, we provided a free return label and have now issued a full refund.
Our repair team inspected the item and confirmed that a simple reset was needed, despite the customer advising it had already been attempted. That said, we’re glad we could resolve the issue professionally.
Unfortunately, the customer’s original message had landed in our junk folder, and they hadn’t contacted our customer service email directly (contact@hoverboardstore.co.uk), which caused a delay in our response.
We’ve done our best to resolve the matter fairly and efficiently once we became aware of the issue.
UPDATE – 16/05/2025
At Hoverboard Store, we’ve always aimed to offer fair, transparent service — and we're proud of the thousands of satisfied customers we’ve served since 2015.
While we fully understand that not every experience will be perfect, we always stand behind our support process. In this case, despite our repair team confirming that a standard reset resolved the issue, we still offered a free return label and full refund to keep things fair for the customer.
Unfortunately, their emails didn’t initially come through to our main support address (contact@hoverboardstore.co.uk), we acted quickly to resolve everything.
The hoverboard has since been tested and is in perfect working order — and has already found a happy new owner who’s enjoying it without issue. Sometimes things don’t work out, but we remain committed to helping all our customers — fairly and professionally.
If anyone has concerns or issues, we're always here at contact@hoverboardstore.co.uk, and we reply within 24 hours (Mon–Fri).
Best regards,
Harry
Hoverboard Store Support Team
Professional, efficient and helpful
I ordered the wrong product and they were quick and efficient to respond to my query and refund the amount paid.
April 7, 2025
Unprompted review
Reply from Hoverboard Store
Thank you so much for your kind words! We always strive to provide quick, efficient, and helpful service to our customers. Mistakes happen, and we’re glad we could resolve the issue smoothly for you.
Your feedback truly means a lot to us. If you ever need anything else, feel free to reach out!
Best regards,
Harry
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Bought my daughter a scooter amazing…
Bought my daughter a scooter amazing fast delivery. Keep it up guys
March 24, 2025
Unprompted review
Reply from Hoverboard Store
Hi Albi,
Thank you so much for your kind words! We're thrilled to hear that your daughter is enjoying the scooter and that you were happy with the fast delivery.
We really appreciate your support and feedback — it means a lot to us! If you ever need anything else, feel free to reach out.
Best regards,
Harry
HoverboardStore
Ordered hover kart from the store
Ordered hover kart from the store. Got very quick delivery and a good customer experience at it .Would recommend it for sure.
March 12, 2025
Unprompted review
Reply from Hoverboard Store
Hi Aayush,
Thank you so much for your positive feedback! We’re really glad to hear that you enjoyed the quick delivery and had a great customer experience with us.
Your recommendation means a lot to us, and we're grateful for your support. If you need any assistance in the future, feel free to reach out.
Best regards,
Harry
HoverboardStore
Battery problems from new
Battery problems from new. 3 emails and still no reply !
December 12, 2024
Unprompted review
Reply from Hoverboard Store
Hi Mrs N,
Sorry to hear about the initial issue and that you didn’t receive a response earlier. You can always reach us directly at contact@hoverboardstore.co.uk, and we aim to reply within 24 hours, Monday to Friday.
It looks like your problem has been resolved now, but if you need any further assistance, just let us know. We're here to help!
Best regards,
Harry
HoverboardStore
Great service and super responsive to…
Great service and super responsive to queries
November 28, 2024
Reply from Hoverboard Store
Hi H Dore,
Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience with us. It's great to know that you found our service responsive and satisfactory.
Your support means a lot to our team, and we’re always here to help whenever you need us. If you have any more questions or need assistance in the future, just reach out!
Best regards,
Harry
HoverboardStore
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Reply from Hoverboard Store
Hi Jade,
Thank you so much for your feedback! We're really happy to hear that you were pleased with the fast delivery and that you’re enjoying the hoverboard’s quality.
Your support means a lot to us, and we’re glad we could meet your expectations. If you ever need any assistance or have any questions, feel free to reach out.
Best regards,
Harry
HoverboardStore
Order was shipped on October 22nd and…
Order was shipped on October 22nd and still no parcel on 2nd of November still waiting
October 22, 2024
Reply from Hoverboard Store
Hi Clare,
Sorry to hear about the delay with your order. I’ve checked our records, and I can confirm that your parcel was delivered. We initially faced an out-of-stock issue, but we offered you an alternative colour to resolve the problem.
We’re glad we could sort it out for you, and we really appreciate your understanding. If you need anything else or have any further questions, just let us know!
Best regards,
Harry
HoverboardStore
Hoverkarts
Ordered 2 Hoverkarts for my Granddaughters for Christmas, both arrived within 4 days. Very quick and efficient from ordering to delivery.
Only negative would be there was no communication with regards to delivery date/time.
October 26, 2024
Reply from Hoverboard Store
Hi Sandra,
Thank you so much for your feedback! We're really glad to hear that your Hoverkarts arrived quickly and that you were happy with the ordering and delivery process.
We appreciate your honesty about the lack of communication regarding delivery time — we’re always looking to improve, and your feedback helps us do just that. We'll work on providing better updates in the future.
We hope your granddaughters love their Hoverkarts! If you need any further assistance, feel free to reach out.
Best regards,
Harry
HoverboardStore
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