Banner for Howdens - Brentford

Howdens - Brentford Reviews 70

TrustScore 4.5 out of 5

4.7

Unit 11, Phoenix Trade Park, Ealing Road, TW8 9PL Brentford, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My Howdens kitchen has just been fitted, and I couldn’t be happier with the result. Harpreet the designer listened to what I wanted to achieve and consulted me throughout the process. The whole t... See more

Company replied

Rated 5 out of 5 stars

Staff have always been very helpful when placing orders Had an issue with payment this particular visit but staff quickly sorted out problem ,sometimes things go wrong But it’s how you deal with... See more

Company replied

Rated 5 out of 5 stars

Yasmin at Howdens Brentford has been amazing from start to finish. She made the whole kitchen design process easy, listened to what we wanted, and created a stunning kitchen that we absolutely love. W... See more

Company replied

Rated 5 out of 5 stars

Yasmin has been brilliant throughout. Warm & friendly and patient with our indecision & flip-flops. She’s knowledgable yet honest enough to seek advice from others when it’s something outside of h... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 11, Phoenix Trade Park, Ealing Road, TW8 9PL, Brentford, London, United Kingdom

  • 020 8758 0893

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I live in Southall but I travel to…

I live in Southall but I travel to Brentford just because there some people ( manager Shawn , Laura , Jony , ) very kind helpful I used to but stuff from Southall Greenford Ruislip but I never feel so welcome there as here Shawn and Jony always find for me best deals which means I don’t mind if I have to travel Howdens should employ more people like them

July 11, 2022
Unprompted review
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, Thanks for reviewing our Howdens – Brentford depot. Have a lovely day! Tash.

Rated 2 out of 5 stars

Had to revist 3 times until I was able…

Had to revist 3 times until I was able to collect the item - once recieved it was a different dimension to the one advertised.

June 6, 2022
Howdens - Brentford logo

Reply from Howdens - Brentford

Thank you for bringing this matter to our attention. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Poor customer service experience and…

Poor customer service experience and almost every branches, I only go to HOWDENS if I have to and if I don’t have options!!
Service desk staffs are acted Over Smart and Ignorant, Especially Brentford branch there is services desk staff made me Uncomfortable many times by body language and their attitude, don’t take me wrong they made me feel partial racist by their attitude/body language.

I’ve been customer service and sales 14 years and I never made my customer felt uncomfortable or ignored.

Sorry I had to Share this as I received an email to leave feedback.

May 6, 2022
Howdens - Brentford logo

Reply from Howdens - Brentford

Hi Sam, thank you for bringing this to our attention. Please be assured that we take these matters very seriously and have raised this with the relevant internal teams to investigate. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further. All the best

Rated 5 out of 5 stars

Great staff

Very helpful staff at Hanworth branch made it very easy to get my kitchen done to the highest specification. Thanks

March 25, 2022
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, Thank you for sharing your experience with us. All the best, Tash.

Rated 5 out of 5 stars

Proper service

Proper service, appliance reported defective, covered on warranty for 3 years at Howdens - engineer organised with no fuss by Elliot- tenant and customer very happy.

March 12, 2022
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, Thanks for reviewing our Howdens – Brentford depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

When warrantee expired

Original order fantastic with good design and customer liaison. 3 years later, just out of warrantee period, our Fridge Freezer broke down. The Service Desk not very helpful, the local branch (Brentford) fantastic. Offered replacement unit even though out of the warranty period. I felt the branch really cared about its clients.

February 28, 2022
Unprompted review
Howdens - Brentford logo

Reply from Howdens - Brentford

Hello Alan, Thanks for reviewing our Howdens – Brentford depot. Have a great day, Tash.

Rated 5 out of 5 stars

Very efficient and helpful staff from…

Very efficient and helpful staff from the counter to the warehouse, nice and easy service provided 👌

January 7, 2022
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars

ALWAYS PROMPT AND ACCURATE SERVICE..

ALWAYS PROMPT AND ACCURATE SERVICE..
AND UNFORESEEN ISSUES THAT OCCUR ARE WUICKLY RESOLVED!!
GREAT TEAM AT BRENTFORD

December 28, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon Peter, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 4 out of 5 stars

OKish.

OK. With my help I got what I needed.

December 28, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Thank you for your review, James. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

All good as usual

All good as usual, I will always recommend Howdens

December 3, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Ellie.

Rated 5 out of 5 stars

Howdens Brentford’s customer service is…

Howdens Brentford’s customer service is excellent. I’ve been many times and all the staff members have been very helpful. John Flynn in particular. John has helped me decide between products, ordered them in for me, called me promptly when they were received and has been a real star. I know I’m in safe hands with Howdens Brentford. Good work guys, thanks.

November 17, 2021
Unprompted review
Howdens - Brentford logo

Reply from Howdens - Brentford

Good afternoon, thank you so much for leaving this 5* review for our Brentford depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

Really helpful guy in Howdens…

Really helpful guy in Howdens Brentford, assisting with a replacement plug. May not sound much but it had been difficult to find a part to fit. Great service.
Thanks v much
Also impressed with the cleanliness of the showroom.

November 12, 2021
Unprompted review
Howdens - Brentford logo

Reply from Howdens - Brentford

Good morning Jane, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Great service from inception to delivery

The designer was very patient with our revisions to the design and accommodated all our requests, it was a very easy design process. The delivery was very well managed enabling us to be there for collection and the chap unloading was swift and friendly. Although the kitchen is not yet installed, we have been delighted with the service thus far and would recommend.

November 2, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Hi Kate. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 5 out of 5 stars

5 star service

5 star service, quality designer jose always goes above & beyond, quality products as always & a quick turnaround on damaged materials from transit etc is a great plus. Have used Howdens for years & will continue to do so !

October 5, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Good morning Daniel, thank you for leaving a 5* review. We're sure that the team at the Brentford depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Brentford Store - Outstanding Services

Hi
I would like to thanks Howdens in Brentford for having the best kitchen designer team. We had Chris over today he was the most experienced person when it came to design he listened to and gave us the best bespoken advise

Thank you to Chris, Sean & John
You go over and beyond with your services

Best regards
Tas & Manj

September 30, 2021
Unprompted review
Howdens - Brentford logo

Reply from Howdens - Brentford

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast delivery ,quality kitchen ,good value for money.
Well done

September 28, 2021
Howdens - Brentford logo

Reply from Howdens - Brentford

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look