Howells Solicitors Reviews 

344
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being exceptionally polite, approachable, and remarkably responsive when handling complex property sales and purchases. Buyers and sellers consistently note that the service is thorough and efficient, keeping them well-informed at every single stage of the legal journey. Some reviewers were not happy with the slow communication, pointing out that it occasionally took weeks to receive basic updates on active cases. Consumers also mentioned that files were repeatedly passed between multiple different solicitors, causing frustrating stalls and a noticeable lack of consistent personal ownership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences during property... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently professional,... See more

Response time

Customers had positive experiences with response time, highlighting swift email replies and quick answers to... See more

User experience

Users describe positive interactions with user experience, highlighting a super simple process that makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Leah Moore, Isabella Coupland, Melanie Jones and the Howells team have been fantastic over several property transactions. One relatively straight forward, but two tricky transactions where we were wel... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied

Rated 5 out of 5 stars

I sold my house recently and used Howells solicitors at the reccomendation of Peter Alan, and they have been fantastic from start to finish. Georgie was in charge of everything for me, and she... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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1-star

No recent history of asking for reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(344)

141 reviews in the last 12 months

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Rated 1 out of 5 stars

God awful, useless and slow AVOID

Let me tell you how god awful, lazy, complacent and unhelpful this company are. I wouldn’t recommend them to anyone they are slow and have been managing an easy purchase which has somehow taken 6 months! The solicitor decided to go on holiday for 2 weeks but not tell anyone or pass any info on. There are some good reviews on here but you’ll probably end up having a horrendous time like us. I’ll be making a formal complaint that’s for sure. Useless.

May 8, 2026
Unprompted review
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Reply from Howells Solicitors

Hi, thank you for bringing this to our attention.

We’re really sorry to hear about your experience and would appreciate the opportunity to look into this further for you. Please reach out to our team at clientcare@howellslegal.com, and we’ll do our best to assist.

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Rated 5 out of 5 stars

James Shreves

James Shreves made the process of conveyancing when selling my house go so smoothly.
He was more than helpful, friendly,understanding and informative.
He is a credit to Howells solicitors and I would recommend anyone to use their services.

April 27, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 1 out of 5 stars

Dont bother using these for med neg…

Dont bother using these for med neg cases .Staff are rude & dont listen to a word you say and if you want statistics about the company they dont appear to have any what a joke !Med neg appears to be the biggest scam out there these companies run up bills from your pain then claim them through insurance and the victim leaves without a penny very ethicial dont you think ........Always ask for the statistics first !

April 29, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for bringing this to our attention. We’re sorry to hear about your concerns and would like the opportunity to investigate further. Please contact our team at clientcare@howellslegal.com.

Rated 1 out of 5 stars

Dissapointing service

Howells have been acting on behalf of our buyers on a property that we accepted an offer on in May 2024. Howells have been extremely poor throughout the process, which is still not completed in May 2025, one year later. The purchase has been passed onto to multiple different solicitors to deal with, they have made repeated mistakes and taken excessively long periods of time to respond which has delayed the whole process. I would not use Howells to purchase or sell a property.

April 27, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for sharing your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to understand your concerns in more detail.

Please contact us at clientcare@howellselgal.com, and we’ll be happy to look into this further.

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Rated 5 out of 5 stars

A very supportive firm to use

We used Howells solicitors when purchasing our new home. From the very beginning they were very supportive. Whenever we had a query, however big or small, there was always someone available to answer which always put our minds at ease.

We were always kept well informed during every stage of the process. What we thought would be a very stressful time was made l as stressful through their professionalism and continuous supportiveness.

At the latter stages we were in constant contact with Harriet who was extremely helpful.

We would highly recommend using this firm when purchasing a property.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Bought a property through Howells…

Bought a property through Howells solicitors, I am very satisfied with the service, communication was smooth, explicit and replies prompt , Harriet Slate and all her colleagues were very professional all through the purchase. We couldn’t be more satisfied.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent, Clear and Supportive Service Throughout My House Move

I recently used this firm for my house move and couldn’t recommend them highly enough. From start to finish, their service was clear, timely, and professional, which made the whole process far less stressful.

They were always responsive and took the time to answer any questions I had, no matter how small, providing reassurance and support throughout. Communication was excellent, and I always felt well-informed at every stage.

A genuinely reliable and efficient service—thank you again for making the experience so smooth.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service received!

Excellent service received when selling our house. Sophie was amazing! Happy to answer any questions we had, and always responded quickly which made us feel very assured throughout the whole process. Would definitely recommend!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Georgie was a great…

Georgie was a great help with the sale of our UK property, even though we live overseas. She was responsive and professional at all times. We couldn't have wished for a better experience.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

This is the second time I’ve used Howells for the sale and conveyancing of my house, and once again they have been fantastic. I was originally recommended them by one of my clients last year, and after such a great experience the first time, I didn’t hesitate to use them again.

On both occasions I worked with Josh Ver's team, and the service was excellent throughout. They were reliable, efficient, and worked hard to get everything completed as quickly as possible. They also kept me updated and informed at every stage of the process, which made everything feel straightforward and stress-free.

I couldn’t be happier with the service and the work they provided. I would highly recommend Howells to anyone looking for professional and efficient conveyancing services. Thank you very much!

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Every colleague at Howells Legal that I…

Every colleague at Howells Legal that I dealt with were professional, helpful and therefore supportive through a really challenging property sale.

Their quick responses and actions were so helpful in keeping the process moving.

From my experience, I cannot recommend them highly enough.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

5-Star Service: The Dream Team for First-Time Buyers!

I cannot recommend Josh Vers and his team at Howells Solicitors highly enough! As a first-time buyer in South Wales, I expected a long and stressful process, but Josh, Susanna, and Sophie turned what is usually a headache into a breeze.

From the very first phone call, the team was exceptionally supportive. No question was too small, and they were always keen to provide clear, jargon-free advice that gave me total confidence at every stage.

What set them apart was their speed and efficiency. They were proactive and worked brilliantly with the vendor's solicitors to keep the momentum going. To complete a property purchase in under 3 months is a testament to their hard work and dedication.

If you are looking for a legal team that is professional, lightning-fast, and genuinely cares about their clients, look no further than Josh’s team at Howells. They are experts in the South Wales market.

Thank you all in Josh Vers’ Team for helping me get the keys to my first home so quickly!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you all

Everyone was very good helpful and friendly, would like to say a big thank you to Leyla and Harriet , for getting us over the finish line,

February 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Howells: Will never use them again

Used Howells when moving house last year. While we understood there were delays around the end of the stamp duty holiday, we experienced a further month of delay after draft papers were received, which was later acknowledged by the firm.

Communication was largely reactive rather than proactive. The online portal was not updated in a timely way, and we often had to contact the firm for progress updates.

Shortly before exchange, we were informed that our mortgage offer was due to expire and that completion needed to take place the following day to avoid significant risk. This was raised very late in the process and caused considerable and avoidable stress at an already difficult point in the move.

The firm offered a £200 goodwill payment, which we accepted, but they did not agree that earlier communication would have been appropriate.

Based on our experience, we would not choose to use Howells again.

February 24, 2025
Unprompted review
Rated 4 out of 5 stars

Good Service

Overall, my experience with the firm was positive. Shaynie was brilliant throughout the process — always helpful, quick to respond, and clear in her communication. She genuinely made things easier and was consistently reliable.
There are a couple of areas that could be improved. The overall speed of delivery was slower than expected, and on a few occasions certain actions weren’t completed as they should have been, which caused some delays. They need to improve also on me having to print documents myself and use interactive PDF or similar, which means I can get on with it quickly, rather than having to print things off
Despite this, the service was solid, and thanks to Shaynie’s support it was mostly a smooth experience. With a bit more consistency and faster turnaround times, this would easily be a five‑star service

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Came highly recommended by family. I was not disappointed.

I was recommended Howells Solicitors by a family member. I was not disappointed. I have made a few property sales and purchases over the years and can categorically say that this has been far and away the best experience. Communications with the company have been excellent and fees very reasonable. I would use Howells Solicitors again without hesitation.

February 22, 2026
Unprompted review

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