Howells Solicitors Reviews 

344
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being exceptionally polite, approachable, and remarkably responsive when handling complex property sales and purchases. Buyers and sellers consistently note that the service is thorough and efficient, keeping them well-informed at every single stage of the legal journey. Some reviewers were not happy with the slow communication, pointing out that it occasionally took weeks to receive basic updates on active cases. Consumers also mentioned that files were repeatedly passed between multiple different solicitors, causing frustrating stalls and a noticeable lack of consistent personal ownership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences during property... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently professional,... See more

Response time

Customers had positive experiences with response time, highlighting swift email replies and quick answers to... See more

User experience

Users describe positive interactions with user experience, highlighting a super simple process that makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Leah Moore, Isabella Coupland, Melanie Jones and the Howells team have been fantastic over several property transactions. One relatively straight forward, but two tricky transactions where we were wel... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied

Rated 5 out of 5 stars

I sold my house recently and used Howells solicitors at the reccomendation of Peter Alan, and they have been fantastic from start to finish. Georgie was in charge of everything for me, and she... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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No recent history of asking for reviews

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Replied to 76% of negative reviews

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4.5

All reviews

(344)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Howells solicitors

I highly recommend Howells solicitors. From start to finish, the service I received was excellent.

A special thank you to Mrs Jane Davies Hannan and Ms Sophie Bartlett, who were professional, approachable and always kept me informed throughout the process. They were quick to respond to any queries and made everything straightforward and stress-free.

Despite purchasing a repossession property, the whole process was completed remarkably quickly thanks to their efficiency and dedication. I always felt confident that everything was in safe hands.

Thank you both for all your hard work. I wouldn’t hesitate to recommend Howells Legal to anyone looking for an outstanding conveyancing team.

June 26, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had an excellent experience with Howells Solicitors who handled the conveyancing for my home sale. Communication was excellent throughout the entire process, and I was always kept informed of progress and next steps.

Everything was handled in a straightforward and professional manner, making what can often be a stressful process feel simple and seamless. The team was extremely swift in dealing with all matters, including response times to emails and queries.

The quote provided at the outset remained exactly as agreed, with no hidden fees or unexpected costs along the way. The service represented fantastic value for money, especially given the level of support and efficiency received.

It was a pleasure to work with such an experienced and affable team, and I was particularly pleased to be able to support a local firm.

I would not hesitate to recommend them to anyone looking for a reliable, responsive, and professional conveyancing solicitor.

June 19, 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your wonderful feedback and pleased to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Excellent Advice and Support Received

I received excellent advice and support from Ellena Propert in dealing with my uncle's estate. Her excellent professional support allowed us to successfully settle the estate, with clear and accurate accounts provided to beneficiaries. I fully recommend the services of Howells Solicitors.

June 22, 2026
Unprompted review
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Reply from Howells Solicitors

Thanks for taking the time to leave a review. It's great to hear that you were happy with the service you received from our team.

Rated 1 out of 5 stars

Terrible customer service (Conveyancing)

I used Howell's for conveyancing in the sale of my property. This took >8months and the customer service was very poor. In some cases taking more than 2 weeks to respond to simple requests for updates from myself. At every turn they blamed third parties for delays and did not take responsibility for any of the process.
My complaint about this took several weeks(and a reminder from me) to get a response and they concluded that they had done everything they could, even blaming me for miscommunication.
Terrible, do not use!!

May 15, 2026
Unprompted review
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Reply from Howells Solicitors

We’re sorry to hear that you were unhappy with our services. We understand that you have already been in contact with our client care team regarding this matter.

If you require any further assistance, please don’t hesitate to contact clientcare@howellslegal.com.

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Rated 5 out of 5 stars

Informative, professional, efficient

A huge thank you to Leah, Shaynie, Isabelle, and the team at Howells Solicitors. I cannot recommend them highly enough.

Throughout the sale of our home and the purchase of our new one, they were informative, professional, efficient, and approachable every step of the way. Their communication and support made the entire process much smoother and less stressful.

Thank you all, we are so grateful for everything you have done.

June 2, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Excellent service by Lucy Florence

We used Howells for our sale and purchase when we moved home and the service, communication and delivery were excellent all thanks to Lucy Florence. We were so well informed and kept up to date, her work was exceptional. Moving house in the past has been a stressful drawn out experience but with Howells it was a breeze - all thanks to Lucy! Thank you Lucy for getting us in so quickly and smoothly.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

We instructed Leah Moore (Bridgend…

We instructed Leah Moore (Bridgend Office) in relation to a sale and purchase, with the latter containing some complicated title defects. Leah was very patient and took the time to explain the defects and the implications these would have as the seller's were unwilling to remedy them, providing clear and straightforward advice. Whilst we did not proceed to exchange, Leah and her wider team were always very helpful, personable and professional whenever we liased with them on both our sale and purchase. Would highly recommend.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Unreasonably slow and no contact

I have been waiting over 6 months just to actually hear from a solicitor in relation to our case after initial contact and paperwork and when asked for updates so far have just been told we will be contacted for updates, with absolutely no progress and nothing happening. Very poor start but hoping to have my mind changed as it progresses.

June 1, 2026
Unprompted review
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Reply from Howells Solicitors

Hi there. We are very sorry to hear that you are dissatisfied with the service that you are receiving. We will investigate this and provide you with an update as soon as possible.

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Rated 5 out of 5 stars

Amazing communication and so polite and…

Amazing communication and so polite and understanding. Quick and efficient. Susanna, Josh and Antonia were all amazing and so helpful. First house purchase and it couldn’t have go any smoother, would 100% recommend and use again!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and professional service

The company are so helpful and knowledgeable. They assisted me with a work related matter and guided me through the whole process. Throughout this they were very polite and friendly. I would definitely recommend howells.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The team at Howells provided a first class service which helped ease any stresses in moving home. Would have no hesitation in recommending the team to anyone looking to buy or sell their home

November 4, 2025
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

House sale with Howells from a senior citizen's perspective.

Anna Givelin embodied everything that one would wish from a professional and helped to smooth ones passage, as a vendor, in the sale of ones home. Her calm demeanour made the whole process less traumatic and her professional understanding of the legal technicalities involved in that process, were very reassuring during a stressful period of my long life.

June 2, 2026
Unprompted review
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Rated 4 out of 5 stars

I would like to thank all the team for…

I would like to thank all the team for their help through a stressful time. A special thanks to Eleanor for all your time a patience thank you.

I would also like to thank Mike for doing such a thorough job with the legal process of buying my new home.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Transfer of Title Deed

The service provided by Rachael, during what was a very difficult period, was very responsive, helpful and considerate. I couldn’t recommend her enough enough.

May 29, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 1 out of 5 stars

Most conveyancers are slow but this is…

Most conveyancers are slow but this is a new low in addition to the terrible communication and repeated mistakes i'm surprised to find anything over 1 star. Maybe its workload or something else but its been horrendous.
My buyer is a first time buyer in no chain about to hit the 20th week, average of 9days to reply to emails and half the questions are repeated.
Then when their client flags the issue they pass him around and cant give a straight answer.
100% will avoid.

May 29, 2026
Unprompted review
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Reply from Howells Solicitors

Hi, thank you for bringing this to our attention.

We’re really sorry to hear about your experience and would appreciate the opportunity to look into this further for you. Please reach out to our team at clientcare@howellslegal.com, and we’ll do our best to assist.

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Rated 5 out of 5 stars

First time buyers

Me and my partner were first time buyers and Howells were very good and accommodating to us. When we were confused on certain things (especially the legal lingo), Sophie Bartlett was great in explaining things to us and moving things along quickly. One thing which was great about Jane’s team and especially Sophie, was the updates we’d get. Even if it was just the smallest thing, keeping that communication kept us at ease. I would definitely recommend going through Howells and recommend choosing Jane Davies-Hannen’s team, thank you for everything!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Excellent communication throughout the process. Very responsive and knowledgeable and made the experience very stress-free.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

An excellent service was provided for the sale of a property. The initial appointment forms were simple and easy to understand. All the documents were issued promptly and once we returned them they were forwarded immediately. E-mails were answered within a few minutes (unlike some other companies that sometimes take days). Lucy Florence was particularly helpful in dealing with queries. We would have no hesitation in recommending Howells Solicitors.

May 15, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided

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