The HR Dept Reviews 

478
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The HR Dept and in particular Nick have really helped us navigate the complexities of employment law as a small business, ensuring that we are completely up to date with current legislation. I would t... See more

Rated 5 out of 5 stars

We had always dealt with HR issues within our small company, which meant spending vasts amount of time researching issues and documents online. Since joining the HR Dept we don't need to worry, we... See more

Rated 5 out of 5 stars

We've worked with Lee and his team at HR Dept South East Wales and really couldn't have asked for a friendlier, more knowledgeable and helpful team! Their services have been amazing, especially when... See more

Rated 5 out of 5 stars

Sally could not have been more helpful. We were in a difficult situation and she explained everything to us clearly and professionally, whilst also offering us unwavering support throughout the proces... See more

Company details

  1. Human Resource Consulting

Written by the company

Employment law is complex – coping on your own brings significant risk. You don’t want to break the law or face expensive HR tribunals but few businesses can afford a full time HR professional or HR department. The HR Dept is an outsourced HR provider with offices throughout the UK and Ireland. Each office provides small to medium sized business with practical and pragmatic HR advice to prevent their people problems.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(478)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Support

We have had the good fortune to have had the services of HR for nearly 8 months. The professionalism and quality of information that is provided, so smoothly and instantly, is very reassuring and exceptionally helpful. The support and
"can do attitude" from the Laura and the team is amazing. Knowing that they have the breadth and depth of knowledge we need and is up to date, in this ever changing world, is akin to having your own personal therapist with the amount of stress they take from you.
We feel at Alex Gooch Bakery that they are very much part of our team and we don't know how we managed previously.

July 29, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

HR Dept Tredegar are amazing

HR Dept Tredegar are amazing, we have received excellent support from Lee and his team right from the beginning.
Nothing is ever too much trouble.
The team are always professional, friendly and reliable.
Our allocated advisor Lydia is so friendly, we have built up an amazing relationship with her. And us being a small business this works really well for us, to know that she is only at the end of the phone.
Look forward to working with you for many years to come!

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service - highly recommend!

Lee and his team are wonderful, they are always available to help us when needed and accomodate our needs extremely well.
We (Mortgage Lane) have used Hr Dept for over 3 years and they continue to provide us with excellent customer service and are very knowledgeable. We look forward to using you for many more years to come!

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and reliable!

Professional, friendly and reliable. Every question, query or problem is handled quickly and efficiently. If a message is left on the answer phone, a phone call is always made back the same day.
Our allocated advisor Lydia is super friendly and we have built up an amazing relationship with her, nothing is ever too much.
Always an excellent service from a professional & friendly team!

July 17, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable Support

We have been working with HR Dept for a number of years and they have become a fundamental part of our HR operation. As a family run business it is so important for us to have their expert consultancy services on hand to operate successfully. HR Dept has implemented new contracts, revised our company handbook and updated numerous other HR templates bespoke to our organisation. We have been directed and supported through the pandemic with the furlough scheme, redundancies and safely returning to work, along with the general daily support we need with employing and managing our personnel. We have most recently been working closely with Laura who has helped us develop an improved, robust Recruitment process, and is heading our selection process. Laura is always at the end of the phone to help coach and guide us through each situation; her expertise and professionalism has supported us no end.

July 14, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

We have used HR Dept numerous times…

We have used HR Dept numerous times over the past few years for recruitment, for every role we have hired they have taken time to understand what we are looking for, understanding our ethos as a business to make sure the people they put in front of us are the right fit. I have always found them extremely helpful and nothing is too much trouble.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

HR Department Ltd

As a small, relatively young company who are growing quickly, we recognised that we lacked the knowledge and understanding of a Human Resources Department. To cope with the demands of a rapidly increasing workforce, and to ensure we comply with current legislation, and implement correct policies and procedures, we employed HR Department.
We work closely with an allocated HR Consultant, who is both friendly and knowledgeable, and who has become embedded as part of our team. HR Department are permanently on the end of the phone, offering advice and guidance, not only on the day to day, but on a multitude of issues such polices, handbooks, contract guidance to name just a few. They ensure speedy responses to any queries, provide accurate and current information, and a level of trust, and professionalism you would want when working in close partnership.
As a company, we had little or no knowledge of Human Resources policies and procedures. Now, by working with HR Department, and following their guidance, we are learning every day and are confident we are providing the best service to our employees.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Over the last few years we have grown…

Over the last few years we have grown very quickly as a business and our workforce has doubled, having no previous official HR dept, we enlisted the services of the HR dept in 2019. Since then we have been able to tackle areas of HR we couldn’t before. Laura’s professional advice and knowledge is immense, we have had a few complicated situations to deal with in the last year and no matter how we challenge her she is always able to support. Without the support of the HR dept we would not be able to run as professionally as we do.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Since engaging the HR department a year…

Since engaging the HR department a year ago to look after our HR needs, Sandhya has taken all the pressure of some challenging issues and delivered the guidance and advice in a timely and professional manner. We couldn't recommend Sandhya and the HR department highly enough.

July 12, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

The HR Dept really has been a godsend…

The HR Dept really has been a godsend for us and our agency. The independent partner and expert for all our HR needs. Nothing is ever too much and no question too stupid. Not only do they provide me as a business owner with the support I need and expert advice to make informed decisions but they also provide my management team with the same. We'd be lost without them and it's no doubt that they have contributed to the success and growth of our business. For any business owner looking for external support, The HR Dept are not only experts in their field but they know how to communicate with people and relay the need-to-know information in a way that's easy to understand and execute. Thanks a million!

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

The HR Dept have been a pleasure to work with and always on hand with any query big or small.
We have been working with Vicki and Jenny who are extremely professional and always go the extra mile!

July 12, 2022
Unprompted review
The HR Dept logo

Reply from The HR Dept

Thanks so much for the review Ariam, so pleased we can help.

Advertisement
Rated 5 out of 5 stars

First class. Highly recommend.

Cannot fault the service from Emma at The HR Dept. Professional, always accessible, highly knowledgable, empathetic, personable and just the type of person I would hire if I had in-house HR. First class. Highly recommend.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful HR Team!

I cannot recommend Nick, Fern and Claire highly enough! Such a great team to deal with and so helpful. Nothing is too much trouble and the response is always so quick and friendly.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

We engaged Sandhya's help during a particularly challenging situation for us an organisation. She provided highly professional assistance to us at the time, and consequenlty we have now employed her services through the helpline she offers. We continue to benefit from her knowledge and expertise and would highly recommend her.

March 2, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very Helpful

The HR Dept has helped us set up our business and given us invaluable advice so that we are sure that all our paperwork is done correctly and within guidelines. We have one less thing to worry about when running our business.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Emma from Wilmslow in Cheshire is…

Emma from Wilmslow in Cheshire is excellent. She is always quick to respond, is extremely knowledgeable in all matters HR related and gives carefully considered advice. Emma is a pleasure to work with and I would not hesitate to recommend her services.

January 26, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look