Hard To Find Records Reviews 134

I placed 2 orders from HTFR just recently, directly by telephone. The gentleman on the phone was very helpful and had everything I wanted in stock. The first order came 2 days later from the Royal Mail. The second order came from DPD which came the next day from ordering. Everything was packaged in strong packaging just as it was stated on their web site. The records were second hand but otherwise in good condition.

I never had a problem with them, and would purchase from them again.

My orders were shipped in one day time.Really so helpful and kind staff members.Thank you very much.

Burak Harşitlioğlu

Received my order very quickly, and was as described. Happy with purchase

Been a happy customer for years ..
Had hundreds of vinyls from them .. on two
Occasions I mis-bought items that were unwanted
Or forgot I'd already owned .? Phoned explained
And exchanged for others no quibble. Job done
Nuff sed......

Same experience as a lot of the one-star reviews. My order was 'lost in the post' and I was told to wait three weeks to confirm it. Finally confirmed, and those were supposedly the last copies, so no replacement. The one star is because they've promised to refund the value of the records, but I would go to the many other, better online retailers unless you feel like rolling the dice on whether your purchase will arrive or not.

----- EDIT IN RESPONSE TO HTFR'S REPLY (11:29 PM, 3/10/16) -----

An "extreme case" of bad customer service.

I'm glad this business sees chasing them up on an order that is overwhelmingly not as described as an "extreme case". The only extreme thing about this case is that I placed an order of about 50 records that mostly purported to be in Mint condition, and found that half of them were not even close, and that some of them were even unplayable.

It's rather telling that rather than honestly attempt to resolve this issue, they merely issue an impersonal response that (poorly) attempts to absolve them of guilt in the eyes of anyone else reading. Such shoddy and unprofessional customer service! The only reason they don't want to go into any detail publicly is because it is they, and only they, who are in the wrong!

---- ORIGINAL REVIEW BEGINS BELOW -----

I dealt with them once through Discogs, placed a large order, but most of it was either not as good condition as described, or was the wrong record entirely. This wasn't a problem at the time, as they gave me a partial refund on the items I was willing to keep, and paid for return postage on the items that were absolutely unacceptable.

However, I saw that they had a record I wanted that is indeed "Hard To Find" from a UK seller, so decided to give them a second chance. However, I went to add it to my shopping cart only to find that they'd blocked me from buying from them. Apparently that's what they do when you have a history of actually requiring them to provide you with what you ordered!

Of course, I could try placing an order directly through their website, but the prices on there are higher, for the most part. Would not recommend.

Next day delivery, good prices. These were actually orders via ebay and 2nd hand items but the condition was great despite not being listed and the prices were cheap.
Famously (or infamously) they were the only place that stocked the notorious 4 track "dj only" issues of ultra rare dance tunes for the same price back in the 90s although I believe the company are now under different management. I did get stung thinking i'd ordered an original which turned up as a bootleg.
I must stress though it seems they are now doing things legit and from personal experience the service was very good.

This store has 1000's of titles. I love the fact that they have all the classics as well as very rare titles.

Its this simple HTFR are the best in the business their service is outstanding if you need a vinyl fix this is all you need to know HTFR sorted

This is the absolute best website for djs and music junkies. Extremely fast service . Thank you so much for having such an Awsome site .. God bless you guys !

I like the setup for buying from htfr in principle my only gripe is when you order vinyl you want to hear it to confirm its the item you want to buy, often that function doesn't work so you have to find it along with the title on iTunes so thou know you want to order it I have also found when you confirm an order nothing appears to happen so you have the tendency too keep confirming the order then you over order, I have used sale sites for years but find htfr motre frustrating than any of the others yet , I will still buy from you regularly and I don't know how you could improve you're service or whether its me and my age!!!!

Items arrived as described, fast shipping and well packaged, very happy with my purchase, highly recommended seller A*

Very Pleased with my purchase, Excellent seller, Great communication, Fast response & Excellent customer Service would recommend.. Thank You :-)

Very good experience Good condiction vinyl top seller

Awesome! Everything was more than ok.

Proper dance music shop very safe and reliable.Buy from this store with 100% confidence !.

Top quality 12" record bag. Arrived 24 hours, despite being advertised as 2nc Class Post (I think).

Made a few orders. Quick answers, quick resolution of problems, a good selection of vinyl, good quality vinyl.

I've been a customer for over ten years and always been impressed by their efficient service. My last order arrived next day at no extra cost and the items were immaculate. Thanks