Hard To Find Records Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and quick dispatch of orders, with many highlighting the excellent quality of the vinyl and products received. The delivery service is frequently described as fast, efficient, and well-packaged, ensuring items arrive in perfect condition. People appreciate the wide selection of music available and the overall seamless shopping experience. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect picture sleeves or wrong vinyl being sent. There were also concerns about the grading accuracy of used records, with some arriving dirty, moldy, or with pricing stickers that damaged the sleeves. A few other people also felt that customer service was unhelpful regarding faulty items or delivery problems.

What people talk about most

Product

Users describe positive interactions with product, often praising the great selection of vinyl records and... See more

Quality

Customers consistently note positive experiences with quality, often praising records for being in good,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Service

Clients share positive opinions on service, consistently praising its speed, reliability, and efficiency.... See more

Order

People report positive experiences with order processing, often highlighting flawless execution and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hard to find Records are my favourite go- to place to search for my vinyl, brilliant on line catalogue of Music, past & present. I Love, Love, Love these Guys....so reliable, quick post outs.....perfe... See more

Rated 5 out of 5 stars

Iv ordered vinyl from HTFR a few times and the service is really good, the quality of the vinyl is near perfect and they dispatch the goods really quickly. I do recommend HTFR for any old records in g... See more

Rated 5 out of 5 stars

Never had an issue yet with HTFR, all records bought are always as stated, play perfectly, arrive quickly and are well packaged, so as always it a 10/10 from me.

Rated 5 out of 5 stars

Great purchase. The record turned up on time and in very secure packaging. The vinyl was in perfect condition. I will be back and do recommend HTFR.


Company details

  1. Music Store
  2. DJ Supply Store
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(152)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service ever.

HTFR practicly ALWAYS have in stock what they show on thier Site. And the one time they didn't they immediately back ordered it for me. THANK YOU so much HTFR for helping me get those records I should have got when I was a kid!

April 14, 2015
Unprompted review
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Rated 5 out of 5 stars

The best choice!

HTFR is good enough, because they have a wide range of music and before the ordering you can listen by samples. The page is user-friendly and the team is helpful and they give quick response.
So in a nutshell: good quality-cheap-fast and helpful management! - all you need meets here at HTFR!
Thank you! I'll be back :)

April 8, 2015
Unprompted review
Rated 5 out of 5 stars

HTFR Review

I have been buying tunes from HTFR for years, and what a great service they have provided throughout that time. Their teams are always approachable and friendly. I found they go, above and beyond their means to make sure that each customer {me} gets what they need, leaving them fully satisfied {They will not let you down if they can help it}
That’s what makes their customer service excellent.
HTFR also has a great selection of tunes at very competitive prices, if you place an order with them before 3pm, they will do there very best to dispatch your order that same day.

I also found their website very easy to use, and after my purchase they kept me updated about my order.
I shall be back HTFR !! Keep up the good work. DjLeeJunior.com

January 27, 2015
Unprompted review
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Rated 5 out of 5 stars

The best in the business.

I just cant fault HTFR on line record store, Always friendly customer service, They will never let you down, Great selection and prices are very competitive, Place an order before evening and they will do their best to dispatch your order that same day,

September 26, 2014
Unprompted review
Rated 4 out of 5 stars

Great Experiences Every Time

Items were always delivered in a timely fashion even from the other side of the globe. Used records were almost always surface-noise free. The last order could have used a cleaning though. Visible fingerprints and some light scratches were unexpected but played as if the record was perfect.

June 21, 2014
Unprompted review
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Rated 4 out of 5 stars

They have the tunes I need

HTFR certainly have what I need in all matters of Trance music. Their website is very easy to use. The process of purchasing and placing an order was very user friendly. They also have excellent customer service by keeping you updated about your order. I will continue to buy off HTFR. One slight drawback I got two off the same record but I suppose I can use to my advantage. Keep up the good work

April 9, 2014
Unprompted review
Rated 5 out of 5 stars

Best of the Best

Never had a problem with HTFR. Fast delivery to Ireland, always packed well, shipped the day after I order them. The best on-line Company I deal with. Wish there were more like this.
Mary

November 29, 2013
Unprompted review
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Rated 5 out of 5 stars

Excellent!

I have ordered from this company for a long time and their service has always been excellent, if you can order a record you're looking for and they have it, I would trust them over anyone else no matter what.

November 6, 2013
Unprompted review
Rated 5 out of 5 stars

Proper Banging Tunes

If your into your tunes, spinning that vinyl then this has got to be a good place to get with a good selection. Never used HTF before until i used for the first time, now used three times. I like the fact you can listen to samples before you buy online but more samples i think are needed.

October 28, 2013
Unprompted review
Rated 5 out of 5 stars

AMAZING

me vinyl got delivered quick, always got bangin tunes and postages is well cheap, just wish they still did styluses or vinyl wipes etc but they always provide excellent service, been using em for bout 5yrs now and never had a complaint

July 3, 2013
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Rated 5 out of 5 stars

Great store.

Good choice and quality vinyls. Great service fast delivery good price raduyut.Ya will continue to buy in HTFR.

May 20, 2013
Unprompted review
Rated 5 out of 5 stars

Bang On!

Htfr sent me a email recently regarding an enquiry I made back in 2008!! I left the enquiry in the safe hands of htfr and in all fairness it was a long shot! ..... Well, I've just received my old skool vinyl of a long lost speed garage tune I've wanted for years! And it arrived in loads of proper packaging! Thanks htfr! Bang On!

May 16, 2013
Unprompted review
Hard To Find Records logo

Reply from Hard To Find Records

This one made us all smile at HTFR - Glad we could help!

Rated 5 out of 5 stars

Satisfied HTFR facebook comp winner

Won a competition with HTFR on Facebook and received my record very swiftly and with the best packaging i have ever received with a vinyl posted it was in a mailer with 4 cardboard stiffeners which was inside a large jiffy bag which was covered in plastic really wasnt expecting this attention to detail/customer service given that i had won the vinyl despite it being £50+ in value,hats off HTFR highly recommended!! Cheers!

April 28, 2013
Unprompted review

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