Hard To Find Records Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent service, highlighting the promptness and efficiency of their orders. The delivery service is frequently described as rapid and reliable, with many appreciating the quick dispatch and arrival of their items, even for international orders. Reviewers also commend the quality of the products, particularly the vinyl records, which are often received in excellent condition and exactly as described. However, some people were dissatisfied with aspects of product quality, mentioning issues like damaged covers, dirty vinyls, or items not matching their descriptions. There were also complaints about slow delivery times for some orders and a lack of response to inquiries about tracking. Additionally, a few customers noted problems with business labels leaving sticky residue and difficulties with faulty products not being exchanged.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly the great selection of vinyl records and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the excellent condition of used... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the rapid and super-fast... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, reliable, and efficient.... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the prompt processing and dispatch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv ordered vinyl from HTFR a few times and the service is really good, the quality of the vinyl is near perfect and they dispatch the goods really quickly. I do recommend HTFR for any old records in g... See more

Rated 5 out of 5 stars

Delivery service is unmatched from the time you order till the time you receive is as good as it gets, and i'm in Australia. The packing and quality of the used records is excellent. Good to see som... See more

Rated 5 out of 5 stars

Never had an issue yet with HTFR, all records bought are always as stated, play perfectly, arrive quickly and are well packaged, so as always it a 10/10 from me.

Rated 5 out of 5 stars

Always top quality records, great condition and quick delivery. Have bought over 100 records from here with no issues.


Company details

  1. Music Store
  2. DJ Supply Store
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My first order and all good :)

I ordered some classic HARD TO FIND RECORDS and HTFR delivered, well packaged and in very good condition.. Love my tunes :)

Thank you very much Hard To Find Records

Will buy from you again! ;)

October 11, 2012
Unprompted review
Rated 3 out of 5 stars

Under new management, take care but looking promising!

OK so I got an email from HTFR, who I had not used for years, saying they are under new ownership and with a discount code for returning customers. The listings pages are easy to use and there is a clear promise that if it says it's in stock it will be. I checked a few wants and genres I'm interested in and found a lot of new-old-stock from the 90s (probably the remnants of some of the distributors who went bust a few years ago), so ordered a whole load, avoiding any s/h stuff . A few days before I emailed in a query about one of my target tunes using the contact form on the web page, but I never heard back.
Making the transaction however was a bit hi-n-miss. I tried to pay by paypal, but the transaction did not register properly, and it returned me to my cart, but with the effect of the discount code all screwed up. After being 100% sure that paypal had not been deducted, I tried again with credit card. Success!
A day or so later I had notification of the delivery date, and it arrived as promised. I ordered Friday night and the package arrived Tuesday - not bad! The records were in the cheapest white record mailers, and because I bought so many there were no stiffeners, and 2 mailers were taped together. The CDs were in a jiffy bag, then the mailers and jiffy were in a giant jiffy bag, folded over and sealed in a plastic mailer bag. I wouldn't be too happy if a single record arrived in that style of mailer with no stiffener, but this was decently packaged and everything was undamaged. The vinyl and CDs were all new as promised. a couple of sleeves had storage / handling wear including bends, but nothing too serious for 15 year old records.
Like I say I ordered no second-hand stuff, got no response to a query and the transaction system leaves a bit to be desired, so a cautious 3 stars in spite of excellent product and quick, well-packed delivery.

October 11, 2012
Unprompted review
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Rated 5 out of 5 stars

Awsome!

Shipped out the same day I ordered and it took only 7 days before I got them here in Norway! Super happy!

August 29, 2012
Unprompted review
Rated 5 out of 5 stars

HTFR

Very competitive pricing, my order was delivered very quickly. Cannot fault the product or service in any way

August 16, 2012
Unprompted review
Rated 4 out of 5 stars

Logistics wise (from processing an online purchase to shipping), is fundamentally sound.

So far, so good, with the Gold Shipping, trackable via "Parcelforce", plus it was safely/successfully delivered accordingly (from Birmingham UK, towards Manila Phils.)

On the other hand, still hoping though that the HTFR online transaction system CAN come into achieving a more excellent services, perhaps once they can add more shipping options such as "UPS Express" (or the likes of it) - so that its services can also accommodate clients whom most likely would be in REAL NEED of their purchased goods be delivered accordingly ASAP (at the most, within 2-3 days of delivery 'impromptu'; even good for those who are outside UK countries/continents). 2 cents though....

July 24, 2012
Unprompted review
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