Iv ordered vinyl from HTFR a few times and the service is really good, the quality of the vinyl is near perfect and they dispatch the goods really quickly. I do recommend HTFR for any old records in g... See more
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After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.
Contact info
30 Hall Street, B18 6BS, Birmingham, United Kingdom
- 0121 236 3685
- sales@htfr.com
- www.htfr.com
Hasn’t replied to negative reviews
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Very good service - first order with HTFR
Very happy with communication and service, including delivery times. Many thanks.
With HTFR Speed is the name of the game.
I have to say that I love browsing on HTFR. The website's perfectly laid out and easy to use. Placing the order was easy and they processed my order very quickly. All round good service.
My first order and all good :)
I ordered some classic HARD TO FIND RECORDS and HTFR delivered, well packaged and in very good condition.. Love my tunes :)
Thank you very much Hard To Find Records
Will buy from you again! ;)
Under new management, take care but looking promising!
OK so I got an email from HTFR, who I had not used for years, saying they are under new ownership and with a discount code for returning customers. The listings pages are easy to use and there is a clear promise that if it says it's in stock it will be. I checked a few wants and genres I'm interested in and found a lot of new-old-stock from the 90s (probably the remnants of some of the distributors who went bust a few years ago), so ordered a whole load, avoiding any s/h stuff . A few days before I emailed in a query about one of my target tunes using the contact form on the web page, but I never heard back.
Making the transaction however was a bit hi-n-miss. I tried to pay by paypal, but the transaction did not register properly, and it returned me to my cart, but with the effect of the discount code all screwed up. After being 100% sure that paypal had not been deducted, I tried again with credit card. Success!
A day or so later I had notification of the delivery date, and it arrived as promised. I ordered Friday night and the package arrived Tuesday - not bad! The records were in the cheapest white record mailers, and because I bought so many there were no stiffeners, and 2 mailers were taped together. The CDs were in a jiffy bag, then the mailers and jiffy were in a giant jiffy bag, folded over and sealed in a plastic mailer bag. I wouldn't be too happy if a single record arrived in that style of mailer with no stiffener, but this was decently packaged and everything was undamaged. The vinyl and CDs were all new as promised. a couple of sleeves had storage / handling wear including bends, but nothing too serious for 15 year old records.
Like I say I ordered no second-hand stuff, got no response to a query and the transaction system leaves a bit to be desired, so a cautious 3 stars in spite of excellent product and quick, well-packed delivery.
Classic Acid at BARGAIN price!
Just got a really rare 1988 Classic Acid House record for a tenner!!! Acid Crash by Tyree on House Musik records, Chicago acid at it's best!
Discogs eat your heart out!
WINNER
I love HTFR's vinyl service...
I ordered some classic HARD TO FIND RECORDS and HTFR delivered!! Well packaged and in very good condition.. Love my tunes... Thank you very much HTFR...
Awsome!
Shipped out the same day I ordered and it took only 7 days before I got them here in Norway! Super happy!
HTFR
Very competitive pricing, my order was delivered very quickly. Cannot fault the product or service in any way
Logistics wise (from processing an online purchase to shipping), is fundamentally sound.
So far, so good, with the Gold Shipping, trackable via "Parcelforce", plus it was safely/successfully delivered accordingly (from Birmingham UK, towards Manila Phils.)
On the other hand, still hoping though that the HTFR online transaction system CAN come into achieving a more excellent services, perhaps once they can add more shipping options such as "UPS Express" (or the likes of it) - so that its services can also accommodate clients whom most likely would be in REAL NEED of their purchased goods be delivered accordingly ASAP (at the most, within 2-3 days of delivery 'impromptu'; even good for those who are outside UK countries/continents). 2 cents though....
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