Hudson Reed UK Reviews 

I ordered a bathtub in January because the stated delivery time was 15 days. We are currently doing construction work on the apartment, and now, two months later, we still haven't received the bathtub. Everything is on standby because of this delay, and we are losing thousands as a result!

Our workers cannot wait, and we need to complete the project. While your team is responding to emails, no actual progress is being made. The delivery companies have NEVER contacted us. However, Hudson Reed was able to call us after we sent an email, so how does it make sense that they didn't have the correct number?

This situation is unacceptable, and we need a resolution immediately.

Found their team very very helpful and willing to put themselves out to assist. Fine company.

I needed some spares for a Hudson Reed mixer tap. I received an immediate response to my email from Gina and she provided a superb service, including sending me a couple of grub screws for the tap at zero cost. She couldn't have been more helpful and is a real credit to Hudson Reed.

Trying to source a thermostat cartridge for my floor standing bath tap, wished i'd contacted Hudson Reed in the first place. Two emails and I had the part reference and where to purchase from.
Brilliant service well done to all involved

Trying to track down a shower part, they were fast and very helpful

On building our new home 5 years ago we purchased a Hudson Reed “Grace” wall hung toilet along with the sink to match for a small toilet that gets little use. The toilet itself was £399.94, and the sink £319.94. They have increased to £419.94 & £379.95 respectively. For our other six en-suite bathrooms we have other toilets and washbasins from reputable manufacturers.
This past week I noticed that the front end of the slimline toilet seat lid was curling up, which is not as illustrated. On contacting Hudson Reed direct I was told to produce an invoice to confirm my purchase. Victorian Plumbing were very efficient and emailed the invoice straight away. I sent this directly to Hudson Reed and was informed that due to my purchase being over the 5 years, I would have to purchase a seat from a bathroom supplier. To which this seat would cost £232+. Now, my feelings are a toilet lid should last longer than 5 years especially at a price of £400 for a toilet that is only used periodically. I would suggest whoever is thinking of purchasing this product, you stop and think twice as to whether you want to buy another toilet seat and lid at considerable expense after only a few years. I don’t recommend this product at all and would definitely NOT buy anything of Hudson Reed again.

Hi
Purchased a Hudson Luna reed wall hung toilet with soft close seat August 2023 17 months on it does not stay up and no longer fits the toilet,I contacted customer service about it sent photos and a video showing the seat not staying up and the reply was that it was forced down (only 2 adults in the house) and been advised to buy a new one at the cost of £69.99 I am sorry but I expect a toilet set that cost that amount of money to last me a life time not 17 months no explanation about why it doesn't fit my toilet anymore .
Disgusted with the way it was dealt with and I will be advising people not to buy from Hudson Reed as their after care and customer service are a lot to be desired

Our shower stopped working only 2 years since being fitted.
Contacted customer services & was told to try recalibrate & steps to follow despite the plumber already saying needing new cartridge.
Paid another visit for the plumber to tell us again that it needs a new cartridge.
Back and forth with customer service only to be told that the spare parts and cartridge are not under warranty even tho advertising 20 year warranty…what use is the shower without the cartridge? It will not turn on at all.
Apparently spare parts are only guaranteed for 12 months.
Dishonest advertising of warranty and surely new shower should last more than 22 months 🙄
Now 4 weeks without a shower & ordered/paid for spare part myself off Amazon.
If this does not work will need to replace the whole thing including tiles.
Would not recommend.

The WC unit was of only reasonable quality but the Basin Unit was unbelievably poor, in a number of ways.

I needed some information about spare parts for my taps. I used the live chat and my three questions were answered quickly and with all the information I needed. I know from previous purchases that their taps are good quality

Great service. I had a small issue with a shower valve I bought and they honored the warranty and sent me a replacement. Many thanks!

2 year old HR shower has stopped flowing. Quick response from HR saying that we need a new valve if recalibration didn’t work , but this part isn’t under the 20 year guarantee.
We replied to HR after plumber had recalibrated but no further response from them.
Very disappointed as our last HR shower lasted over 22 years .
Do not be fooled by their 20 year warranty.

Update
Hudson Reed have now replaced the broken valve.Review now updated.

Very fast replacement of a missing part.
Good to be able to pick up the phone and speak to a very helpful person.
Couldn't ask for more.

Terrible customer service. I purchased a shower tray earlier this year which cracked after only a few months use and they have refused to replace the item. Having spoken to some bathroom fitters, they are stunned by the response I have had.

Very prompt helpful reply but we'll see if there advice follows through when my plumber comes to fit the part.

Do not be fooled by this companies 20 years warranty they do everything not to honour it
I have a shower head that is split after 2 years I have sent all the pictures requested so they can clearly see it is there product with a manufacturing fault but still they will not honour their warranty this has been ongoing for months with no resolution in sight ,stay well away from their products

I had to replace a tap cartridge. I contacted the makers and the service I got (Gina) was second to none. Trust me I’m the first to stamp and shout when customer service is poor and due to the age of the tap I was expecting a drama. I never got the opportunity to do that. What I got instead was a customer service operative who cared about my issue and dealt with it very efficiently. Top draw service all round. Brilliant

helpful support from mark harrison on the customer service team!

I had an issue with our shower and the technical team at Hudson Reed couldn't have been more helpful. I spoke with Joe and Gina. Also worth saying that I didn't have to wait in a queue forever to get assistance

Had Hudson Reed shower unit fitted around 2018. Shower now drips constantly when turned off. Just needs a new cartridge but they have changed suppliers so can’t get a replacement for the cartridge as the one the support desk told me to get didn’t fit . The company now won’t help as I can’t supply them with the original paperwork for the purchase of the shower. Now faced with having to replace the whole shower unit at a cost of several hundred pounds when all I need is a £25-£30 cartridge

Received reply to my review about my Hudson Reed shower which states they will replace the shower unit if I can provide them with the relevant paperwork. They obviously didn’t read my original review as I did say I didn’t have the paperwork. I have provided pictures of the shower with the name of Hudson Reed clearly shown. The unit was installed 6 years ago and should have a 10 year warranty. Really don’t know what else I can do. The plumber I used has now retired but I know it was purchased from suppliers in Basildon Essex. Have contacted them but as this was over 6 years ago they can’t help.
This has all happened because you changed suppliers. I am not bothered about a whole new shower. I am quite willing to purchase a cartridge but this option has been removed by you by changing suppliers.