Hudson Reed UK Reviews 

Fantastic service after a tap purchased two years ago started leaking.

Under warranty a replacement was offered and sent within 2 days.

Exceptional service would highly recommend

Phoned up for information and was greeted by a very helpful and friendly Lady called Millie who was able to provide all the information I needed. Also Chloe sent me a follow up email straight away so I could proceed with my enquiry even faster. thank you both for a great customer service experience.

Very speedy response from tech help regarding spare and good advice.

Used several times.

William

Gina from Roxor Group was really helpful identifying parts and instructions for my shower.

Needed to replace a 15 year old diverter valve on my shower. No code references available, so contacted Hudson Reed service dep’t and i was asked to send pictures of the valve body. The ref code was sent within the hour and i was able to order the replacement on line. Could not fault the service.

Thank you Josh for being so helpful regarding a replacement cartridge for our shower valve . Excellent service

Had some questions before making a purchase. Emailed and received several very quick responses. Helpful accurate replies and also suggestions that proved to be most helpful.
Very highly recommended.

I bought a thermostatic triple valve shower unit and had it installed as a concealed unit. Of all the things the Hexogonal screw that holds the on/off handle has slipped. Therefore the shower is unusable. Very poor workmanship, design and material.
To replace the unit means braking the tiles.
I would not recommend using any of their plumbing items.I have in touch with them on phone and also Trustpilot but no help. Neither have they sent replacements nor got back to me. Atrocious Customer service.
Nobody got in touch with me after I sent the photos. It has cost me about £900 to have it replaced. DONT USE THEIR PRODUCTS. 01/11/24. Every time I write about them, they reply that their Customer Service is "working with you". In fact I have only been contacted once after that total silence!
2/11/24. That is totally false. Nobody has contacted me. This is a good way of prolonging till the complainant gives up! 04/11/24. No Brady has contacted me since one call initially. Stop fibbing.
05/11/24. No one has contacted me again after I sent the photos of the handle.

Great service, helpful colleagues

Great product, would highly recommend.

Hudson Reed is a fantastic brand. I have always had really positive feedback from fitters. The quality is excellent at a very good price point. I would highly recommend.

Fantastic company! Products are amazing quality at such a good price point. The sales team are so friendly and knowledgeable. Thank you so much!

Excellent service from start to finish! I had a million questions but Amy helped me with every single one! Highly recommended to anyone
Thanks again Amy

I recently renovated my bathroom & chose Hudson reed for all of my fixtures. Extremely happy and great extensive product range!

ordered for my mum and dads new bathroom, really happy with the quality

Apparently a five year warranty for a bathroom vanity unit doesn't even last a few months and doesn't cover condensation in a bathroom ! I won't make the mistake of buying their products in the future.
They say to contact the retailer (Bathshack) and the retailer says they have spoken to the manufacturer and no one wants to take responsibility

Bought a £330 Hudson Reed shower (with 3-year warranty) through We Love Bathrooms (WLB) on eBay. 18 months later, the thermostatic valve went out. I contacted WLB about the warranty and they got back to me quickly, saying they would contact Hudson Reed to see if the warranty included the valve. But after that, WLB never got back to me - in spite of multiple follow-up messages.

I contacted Hudson Reed directly and they said they might be able to help me out with the part if WLB would give the green light (hence 2 stars instead of 1). Because WLB ignored my many follow-up messages, I finally paid for the valve (and labour) myself.

I do think that WLB is the main problem here. Still, I find it shocking that a £330-shower can stop working after 18 months and the fault not be covered by the three-year warranty. And I don’t understand why Hudson Reed couldn’t help with this even without WLB’s green light.

Wanted a thread size of a spout that had been snapped off as it wasn’t a standard size, was asked to send a picture in and someone would get back to me, no one did. Found out the model of the bath filler myself and rang again to ask for a thread size and was the spout sold as a spare, the guy didn’t know and asked me to send a picture and someone would get back to me, no one has, three emails were sent last week. Another example of a major manufacturer with awful customer service and a small plumbing company who sorts it whatever it takes for their customer