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Hushmail Reviews 634

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and setup, appreciating the smooth and simple process. Many people value the secure and HIPAA-compliant communication features, finding them essential for their practices. The platform's user-friendly navigation and the availability of helpful features like built-in forms and email notifications are also consistently praised. However, some customers also noted issues with customer service, particularly concerning technical support for existing users and difficulties with password resets. A few people found the email platform to be basic, lacking advanced features like threaded conversations or a broad search function across folders. Additionally, some clients experienced challenges opening encrypted emails or completing forms, and there were occasional reports of slow service or interruptions.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's ease of use, simple... See more

Service

Customers had ambiguous experiences with service. Many reviewers found the service to be good, secure, and... See more

Website

Customers consistently note ambiguous experiences with the website. While some praise its ease of use,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the responsive, knowledgeable, and... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers appreciate the secure and compliant communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have no... See more

Rated 5 out of 5 stars

I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Joh... See more

Rated 5 out of 5 stars

What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my... See more


Company details

  1. Email Service Provider
  2. Cloud Computing Service
  3. Computer Security Service

About Hushmail

Written by the company

View plans for healthcare
Secure web forms
Book a demo

Hushmail – Secure Email and Forms for Healthcare and Therapy

Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.

For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.

  • Send and receive encrypted emails with one click
  • Collect client information and e-signatures through secure online forms
  • Use your own domain or choose from healthcare-friendly options
  • Get personalized, patient, and knowledgeable customer support

Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.

Hushmail is more than email — it’s peace of mind for you and your clients.

www.hushmail.com

Hushmail for Healthcare

Written by the company

Secure email
Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
Secure web forms
Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
E-signatures
Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.

14-day free trial

Experience Hushmail risk-free

We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

634 reviews

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Rated 4 out of 5 stars

Easy, secure email

I love knowing that I can send my clients confidential emails without having to set up or disable extra permissions or apps. I decided to use Hushmail because I knew they had me covered and I didn't have to be anxious about missing anything that would get me in trouble.

October 19, 2024
Rated 5 out of 5 stars

HushMail Review

I love the new email. It is so nice to have the encryption which prevents receiving junk mail and allows me to focus on the work at hand. Also, when I've needed help, Hushmail reps were very responsive and quick to answer any questions. I'm very pleased.

November 14, 2024
Rated 5 out of 5 stars

great customer service

great customer service. So prompt. I have really appreciated this!! Keeping up with HIPPA requirements in a small private practice is NOT EASY and you guys have really helped.

September 20, 2024
Rated 4 out of 5 stars

I still can’t figure out how to attach…

I still can’t figure out how to attach photos or notes.

September 23, 2024
Hushmail logo

Reply from Hushmail

You can use the "Insert photos" and "Attach files" buttons on the formatting toolbar in the compose window. Alternatively, contact our Customer Care team, who will happily show you how to do it.

Rated 5 out of 5 stars

Fantastic!

Hushmail's customer service is fantastic. The service itself is highly reliable. I've been a customer for five years and always recommend Hushmail to colleagues who are in private practice and looking for secure emailing. I love their form builder feature and their customer service is consistently of the highest quality.

September 17, 2024
Rated 3 out of 5 stars

Tutorials

Tutorials? How do I set up Folders?

August 28, 2024
Hushmail logo

Reply from Hushmail

Here are the instructions on how to set up folders in webmail:

Click 'Manage Folders' (bottom, left-hand corner) → New Folder → Add Name of Folder → Choose a location → Save

This blog post has some organization tips: https://blog.hushmail.com/blog/take-control-of-your-hushmail-inbox-in-4-simple-steps

For more resources, please browse our Help site (https://help.hushmail.com/) and our blog (https://blog.hushmail.com/blog).

Always feel free to contact our Customer Care team, who will gladly guide you and answer any questions.

Rated 5 out of 5 stars

Amazing Customer Service & Easy to Use!

Hushmail is a wonderful company. I scheduled a session and was able to talk to Greg, who assisted me with setup and explained how the process works. He was amazing and took time to answer all my questions. I've been really pleased with how fluid the email system is and how easily my recipients are able to retrieve and respond to my emails.

August 5, 2024
Rated 3 out of 5 stars

I tried to find a place to send you an…

I tried to find a place to send you an email., I couldn't. None of the other options were helpful.

Please get in touch. I want to pay my fee annually and get a reduction as opposed to paying a monthly fee. Thank you.

August 19, 2024
Hushmail logo

Reply from Hushmail

We're sorry you weren't able to reach us. We're always available at https://hushmail.com/contact/support/. If you send a message, we will get back to you. Having said this, we've already asked someone on the team to reach out to you soon.

Rated 3 out of 5 stars

Some Recipients of my emails can’t open…

Some Recipients of my emails can’t open them even though I didn’t encrypt them.

August 14, 2024
Hushmail logo

Reply from Hushmail

We understand your frustration with emails not opening for some recipients. Don't hesitate to contact our Customer Care team who will be happy to troubleshoot this with you. You can reach them at https://hushmail.com/contact/support/

Rated 5 out of 5 stars

Onboarding was smooth and Great Support

Onboarding was smooth and the phone support session was very helpful. All my questions were answered and the tech support walked me through all of the features. Hushmail has all of the bells and whistles I need. Most importantly, I am confident that Hushmail isn't going to lose my important emails like my previous "free" email client.

August 12, 2024

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