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Hushmail Reviews 634

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and setup, appreciating the smooth and simple process. Many people value the secure and HIPAA-compliant communication features, finding them essential for their practices. The platform's user-friendly navigation and the availability of helpful features like built-in forms and email notifications are also consistently praised. However, some customers also noted issues with customer service, particularly concerning technical support for existing users and difficulties with password resets. A few people found the email platform to be basic, lacking advanced features like threaded conversations or a broad search function across folders. Additionally, some clients experienced challenges opening encrypted emails or completing forms, and there were occasional reports of slow service or interruptions.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's ease of use, simple... See more

Service

Customers had ambiguous experiences with service. Many reviewers found the service to be good, secure, and... See more

Website

Customers consistently note ambiguous experiences with the website. While some praise its ease of use,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the responsive, knowledgeable, and... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers appreciate the secure and compliant communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have no... See more

Rated 5 out of 5 stars

I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Joh... See more

Rated 5 out of 5 stars

What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my... See more


Company details

  1. Email Service Provider
  2. Cloud Computing Service
  3. Computer Security Service

About Hushmail

Written by the company

View plans for healthcare
Secure web forms
Book a demo

Hushmail – Secure Email and Forms for Healthcare and Therapy

Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.

For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.

  • Send and receive encrypted emails with one click
  • Collect client information and e-signatures through secure online forms
  • Use your own domain or choose from healthcare-friendly options
  • Get personalized, patient, and knowledgeable customer support

Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.

Hushmail is more than email — it’s peace of mind for you and your clients.

www.hushmail.com

Hushmail for Healthcare

Written by the company

Secure email
Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
Secure web forms
Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
E-signatures
Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.

14-day free trial

Experience Hushmail risk-free

We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

634 reviews

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Rated 1 out of 5 stars

Go with Business Gmail. Avoid Hushmail!!!

Aside from being Hippa compliant, Hushmail offers NOTHING!!!!!
1. No calendar
2. No ability to sync with Gmail or another calendar - ie. MSTeams invite.
3. No way to set up meetings virtually
4. Cannot select a number of messages and move in folder at once. Have to move one at a time.
5. Cannot drag and drop messages in a folder.

There are so many things wrong with your service. I will be leaving once I find one that is better equipped with basics.

August 14, 2024
Hushmail logo

Reply from Hushmail

We understand that you are frustrated with the limitations you have encountered with our service. If you add your Hushmail account to a third-party email app, such as Outlook, you can use their calendar and meeting features. Our Customer Success team will contact you to explain how you can do this.

Rated 5 out of 5 stars

Great product

Great product, easy to use. Love the form builder and integrating forms and emails. Able to let go of other products as Hushmail takes care of multiple needs.

August 7, 2024
Rated 5 out of 5 stars

I appreciate the convenience in…

I appreciate the convenience in communicating with my patients in a HIPAA protected way. The templates I have made have saved me a lot of time. Btw, when are you going to release options to template emails? Love this service!

August 7, 2024
Rated 4 out of 5 stars

Quick support reply

Quick support reply. Support replies within a day regarding questions sent via email.

Marked down due to the basic nature of the Web Forms and lack of customizability in font formatting and layout.

August 5, 2024
Rated 5 out of 5 stars

Fantastic Customer Service, Experts in HIPAA Compliance for Healthcare Providers

I chose Hushmail for its informative website on HIPAA policies for healthcare providers, and the initial discovery call with Mahsa who thoroughly answered my questions and explained their services. It was an easy process to get started, and the customer service team has been very helpful! I am glad that I chose Hushmail to help me secure protected health information in my new practice. A bonus service they offer is a form building tool that I can use for my website or to directly e-mail patients intake paperwork. Thank you Hushmail for being an important part of my team!

July 24, 2024
Rated 5 out of 5 stars

One stop shop

One stop shop on for everything I need. Very user friendly, trustworthy. Love the option to automatically encrypt messages without needing an open source key or anything like that.

July 2, 2024
Rated 2 out of 5 stars

I've asked for support to better…

I've asked for support to better understand using the site but haven't received anything.

July 1, 2024
Hushmail logo

Reply from Hushmail

Thank you for your feedback. We're sorry to hear you feel you haven't received support. Our team has reached out multiple times to assist you, but it seems that you haven't received our messages.
Please check your spam or junk folder to ensure we can help you as quickly as possible. Sometimes, our emails can end up there. You can also reach us directly at https://hushmail.com/contact/support, and our Customer Care team will be happy to assist you. 

Rated 5 out of 5 stars

Andrew Johnson provided superior…

Andrew Johnson provided superior customer service via prompt and helpful emails. I had made a mistake in billing and he was very understanding and friendly. This is the type of service that creates long-time and loyal customers! Sincerely, Anne Erickson

July 8, 2024
Rated 5 out of 5 stars

I love it that it is an affordable…

I love it that it is an affordable option for HIPAA-compliant email, of all of the different companies I have sought this for, this is by far the most reasonable price and the best option for a starting/small business. Please check them out; they are very friendly and it is well-worth the value and the peace of mind!

July 1, 2024
Rated 2 out of 5 stars

I continue to have problems with…clients receiving emails.

I continue to have problems with clients not receiving my emails and am thus considering different platforms. My work is sensitive and it is important clients are consistently receiving my messages. Those who are receiving them report they are in spam/junk mail.

June 19, 2024
Hushmail logo

Reply from Hushmail

We deeply understand the value of your work and the need for your clients to consistently receive your emails. Unfortunately, it seems there is an issue with your domain settings. Our Customer Care team has taken the initiative to contact you directly to help resolve this matter. We appreciate your understanding and patience as we navigate this issue together.

Rated 5 out of 5 stars

Easy to use

Easy to use. Love the ability to have the hushmail emails forward notifications to my personal email address. Simple. Easy!!!

June 14, 2024

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