The Hyde Group Reviews 

1,504
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 343 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and workmen for being exceptionally polite, professional, and extremely helpful during their home visits. Consumers often mention that routine appointments are managed smoothly, while dedicated sales representatives provide wonderful guidance and support throughout the entire property buying process. Some reviewers were not happy with the communication channels and experienced frustratingly long waiting times for scheduled repairs to be completed. People also mentioned encountering administrative difficulties when trying to reach support teams, alongside occasional maintenance problems that required multiple follow-ups to resolve issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing workers, operatives, and sales consultants as... See more

Service

People report ambiguous experiences with service, reflecting a high level of disagreement among reviewers.... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers report frustrating communication,... See more

Quality

Reviewers mention ambiguous feedback about quality, with sharply contrasting experiences reported. Some... See more

Facilities

Consumers express deep frustration and dissatisfaction with facilities. Reviewers frequently report chronic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am satisfied with the work done and tradesman was a nice guy. Had a few communication problems with Hyde in terms of getting the work done but it happened in the end, it took to long to get sorted a... See more

Company replied

Rated 4 out of 5 stars

The engineer attended on time and get the job done they were very pleasant and guided us how to use the new unit they fixed in and overall I was very please for the job they done.

Company replied

Rated 5 out of 5 stars

Hyde were excellent from start to finish. Shenka Wildey was our sales representative and was wonderful, helping each step she was involved with, from the property viewings to completion of forms and... See more

Company replied

Rated 5 out of 5 stars

I recently had a leak coming from the pipe underneath my bath. Each workman that came was extremely professional and respectful. The plumber ,a lovely man called Malik , fitted a new pipe and said I a... See more

Company replied


Company details

  1. Housing Authority
  2. Housing Development

About The Hyde Group

Written by the company

We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we have proudly been building quality homes. Our mission is to provide homes and communities that people are proud of. We manage homes and services to over 95,000 customers and offer financial help and guidance, and support, for our customers and communities. The quickest way to manage your home is through MyAccount, sign up on our website.

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(1,504)

313 reviews in the last 12 months

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Rated 5 out of 5 stars

Those Repair men were polite

Those Repair men were polite, interactive with good sense of humour. The plumbing job was perfectly done and tested.

March 26, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi Henry, that's great to hear. Thank you for your 5* review. Many thanks, Leah

Rated 3 out of 5 stars

This is the 3rd carpenter that said it…

This is the 3rd carpenter that said it needed a new door,he did repair to help out not cure

March 25, 2026
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Reply from The Hyde Group

Hi Kenneth, I'm sorry to hear this. Please contact our customer service team on 0800 3 282 282 so we can get this resolved for you. Many thanks, Leah

Rated 1 out of 5 stars

Appointments keep changing

Appointments keep changing, no response to questions and various repairs that I was told that was going to get done, have mysteriously been closed without any action. I would carry on but it is stressing me out too much.

April 7, 2026
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Reply from The Hyde Group

Hi Toni, I'm sorry to hear this and can see how frustrating it must be.

Sometimes you'll see a job is closed if our repairs team have attended and recommended follow on works.

If you haven't already done so, please contact us on 0800 3 282 282 or through MyAccount to rebook the repairs.

Kind regards
Louise

Rated 5 out of 5 stars

Replacement airing cupboard pum

Your engineer arrived on time. Was respectful of my home. Kept me informed during the visit of the work that he was undertaking. Kept any inconvenience to a minimum.

April 1, 2026
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Reply from The Hyde Group

Hi Lesley, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise

Rated 1 out of 5 stars

It took to long to get anything done…

It took to long to get anything done and when they turn up they have no idea what they are doing they pointed outside the brick wall and miss some the only one that was good was the last mould wash that I had done it would be good if they had their names on their uniform cause some of them won't give you their names and it sound rude when you say ok mate I

March 30, 2026
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Reply from The Hyde Group

Hi Kenneth, I'm sorry to hear about your experience. If there are any repairs or work outstanding, please contact our customer service team on 0800 3 282 282. Kind regards, Louise

Rated 5 out of 5 stars

Very impressed



I was really impressed with how quickly I was able to book the appointment, and even more pleased that it was on a day that suited me perfectly. The young man who came to do the repair was brilliant—he found the faulty part straight away and immediately arranged a follow‑up visit to fix it.

He arrived on time, worked neatly and efficiently, and made sure everything was left tidy. I genuinely appreciated his professionalism and the care he put into the job. It made the whole experience smooth and stress‑free.

March 31, 2026
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Reply from The Hyde Group

That's wonderful to hear. Thank you for taking the time to leave your feedback - it really helps us to keep improving our services. Kind regards, Louise

Rated 5 out of 5 stars

Good Customer Service

As I wasn't at home, the contractor called me before arrival, when he arrived, I spoke to him through my son calling me. At the end of his visit, he called me back to inform mr of his findings and the work which he carried out. Very, very good Customer Service

March 25, 2026
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Reply from The Hyde Group

Hi Sue, I'm so pleased to hear that our colleague kept you informed along the way as communication is key. Thank you for your excellent feedback. Kind regards, Louise

Rated 5 out of 5 stars

Good customer service

Good customer service. Kuko technician is good technician.

March 31, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi there, that's great to hear! Thank you for taking the time to leave your review. Kind regards, Louise

Rated 5 out of 5 stars

Thank you Nadia - (HNH Canterbury)

Thank you ever so much Nadia at Riverside for her help in securing my forever home.
I am still settling in and so far have met some lovely neighbours.
Looking forward to spending the rest of my time on earth here.

February 19, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Dear Supa,

We're happy to hear that you had a positive experience! It's wonderful that you are settling into your new home and meeting your neighbors. We appreciate your kind words.

Warm regards,
Hyde New Homes

Rated 1 out of 5 stars

Nightmare I have the WORST Neighbours…

Nightmare I have the WORST Neighbours they are SO noisy I’ve been complaining for 2 years ! My phone has the worse mic so it’s not recording properly. They have done NOTHING TO HELP! Nothing!

March 24, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Hi Yasmin, I'm sorry to hear this and understand how difficult it must be. I can see that our antisocial behaviour team are working with you on this, so please continue to liaise with them. Kind regards, Louise

Rated 1 out of 5 stars

So my rent is going up to 311 a week…

So my rent is going up to 311 a week for a 3 bedroom it’s so high that I have to move out how can anyone afford this and how does it’s make sense that another Hyde person that lives in a different area and has a 3 bedroom house with Hyde rent is 177 a week

March 23, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Hi Tania, I'm sorry to hear this. Please contact our customer service team on 0800 3 282 282 to discuss what support may be available. Kind regards, Louise

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