The Hyde Group Reviews 

Friendly helpful staff. Both in office and in home. Thanks Hyde.

The workman that was so nice friendly and polite, he sorted out the problem straight away check it all and said if I had any further problem to Hyde and get them out again.

From when I was reported to someone coming to look at it and saying it needed doing and getting it done was very fast person that came to fix the windows did a great job i can't fault any thing thank you very much

She done it very well what she came to

Excellent service from Nadia at Hythe New Homes
Nadia has been absolutely fantastic throughout my purchase. From the very beginning she was friendly, professional, and incredibly attentive. Buying a property can be stressful at times, but Nadia was always responsive, understanding, and genuinely empathetic, which made a huge difference.
She kept me well informed, answered questions promptly, and was always willing to help whenever I needed clarification or reassurance. Her professionalism and positive attitude made the whole process feel much smoother and more manageable.
I’m very grateful for her support and would highly recommend Nadia to anyone purchasing through Hythe New Homes.

The contractors doesn't clean up after the jobs, leaving the areas they work dirty.

Repairs should be made anytime each resident moves in to suit their condition

The contractor, Andy was on time, efficient, and done the job to a very high standard. He was very friendly too.

However, he was and time i am so pleased with the job my shower was up and running the engineers dont a fantastic job

The worker that carried out the repair was helpful, easy to communicate with and in my opinion did a very good job. Thank you.

On time no fuss

Punctuality, good service and kind staff

Tradesman was amazing friendly polite got job done 💯

Fantastic job

We are finally back on the property ladder with our dream home thanks to Hyde, in particular Shenka at Whitstable Heights who helped us through the process from start to finish.

We had mixed experiences with sales teams on other shared ownership developments but Shenka went above and beyond. Approachable and friendly whilst remaining professional. Explaining each part of the process which was quite daunting initially. Couldn’t be more pleased!

Our house was maintained very well whilst we waited for completion. Handed over clean, grass cut and ready to make our home, with a bow on the front door, a lovely gift and a much enjoyed bottle of champagne.

So far, The Hyde team themselves have also been great. I like the personal touch you get with our very own product quality representative.

Top work so far Hyde!

Was told it will take 10 working days which is really 14 days. I received the Payit link. It did not work.

Hyde said I can wait another 10 working days for another link or ask for a form which can take 28 days.
As the link may not work again I had no option but the form. They tell me its impossible to get the department who sent the link to just send another. Payit links take under a minute to create.

Their email response was they acted promptly to ensure I received my payment in the agreed timelines which is a lie as its now late. On the email form i asked them to deal with it asap as its now late. Hyde confirmed they did not forward the email with my message just the form so the payment team have no idea i have already waited 17 days

Rubbish service as always. Every thing they do is wrong since the day I moved in. They never do a single thing right.

They promise the compensation will not be added to my Hyde account balance I have yet to see if that's true or not as its a nasty habit they have.

Hyde describes itself as a values-led housing association committed to fairness, transparency and supporting communities. My experience did not reflect those commitments. In over 20 years of renting in London, this has been the worst experience I have had with a landlord.

I am a key worker who, after more than 15 years in private renting, was looking for genuinely affordable housing. Hyde advertised my flat on Rightmove as Intermediate Market Rent (80% of market rent). During the viewing, the Hyde officer told me the rent would remain affordable, that increases would be capped in line with government guidance similar to social rent, and that after five years I could purchase the property through a shared ownership scheme.

In the first year, the increase was 4.1%, consistent with what I had been told. In the second year, my rent increased by over 55%.

Hyde later acknowledged errors in how my tenancy had been advertised and administered, including missing documentation. However, although these mistakes were recognised, the consequences were not remedied. Instead, the focus shifted to my conduct rather than the accuracy of the original advertising or the impact of the increase. Legitimate concerns about affordability and misrepresentation were reframed as behavioural issues.

When I continued to raise concerns publicly on social media, I received a call indicating that if I did not stop speaking about the matter, action could follow. Senior leadership presented this as a straightforward choice: accept the tenancy as it stood or leave. That framing overlooks a fundamental issue, the tenancy had been entered into based on incorrect information.
I chose to continue raising my concerns. Shortly afterwards, I was served a Section 21 notice and ultimately I lost my home. The outcome was not simply administrative; it resulted in the loss of my home in January 2026.

There is a significant imbalance of power between landlord and tenant. In my case, transparency, accountability and fairness did not align with Hyde’s public mission and messaging.

For an organisation that promotes itself as a social landlord supporting communities, the handling of this situation speaks for itself. Prospective tenants should proceed with extreme caution, document everything from day one, and not rely solely on verbal assurances.

“Update following Hyde’s response:”

It is true that I went through Hyde’s complaints process and that the rent increase itself was considered by the court. However, the main issue I raised in my review is broader than that.

How can a housing association with a charitable mission of providing affordable and safe housing increase a key worker’s rent by more than 55% in a single year? And how can a housing association serve a key worker with a Section 21 notice just months before this practice is due to be abolished?

The property was advertised and presented to me as Intermediate Market Rent, and Hyde later acknowledged there were errors in how my tenancy had been advertised and administered, including missing documentation.

My review reflects my lived experience and the outcome for me, which was ultimately losing my home. I have kept the documentation and evidence relating to the issues described above.

I also believe that if an organisation’s mission is to provide affordable housing and support communities, situations like this should not need to end up in court. When mistakes are acknowledged, it would be more consistent with that mission to resolve them directly rather than rely on legal processes funded with taxpayers money and public resources.

I am sharing my experience so that others considering renting with Hyde can better understand the context and make informed decisions.