I contacted the company for advice and guidance for extraction for a neff induction hob. Ted Valentinas gave amazing customer service above and beyond and something that appears to be rare these da... See more
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Review summary
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Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered ventilation products at…
Ordered ventilation products at reasonable prices. Items arrived in good time and were of good quality. Made fitting a lot easier. I would certainly use them again and highly recommend them.
August 10, 2026
Order arrived on time
Order arrived on time. The product was fine for the job of taking a vent pipe through a brick and stone wall. However, the price was a little higher than I would have expected.
August 4, 2026
Great Service and Support
I can’t thank Ted and Stanley enough for all the help and support they gave me. The service was absolutely excellent from start to finish.
They went above and beyond, and I would easily rate them five stars and over if I could. Because of how great they’ve been, I will definitely be buying from them again.
Highly recommended!
August 14, 2026
Unprompted review
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased everyone was helpful and that you received great service.
With thanks,
The i-sells team
Anita Bowers couldn't have been more…
Anita Bowers couldn't have been more helpful. Amazing service. The best.
August 14, 2026
Unprompted review
Reply from i-sells
Thanks so much for the lovely feedback — we really appreciate it. We’re delighted to hear Anita Bowers couldn’t have been more helpful and that the service felt “the best”. Your praise has been passed on to Anita — she’ll be chuffed to hear it.
All the best,
The i-sells team
Very good web site and professional people to connect with
spoke with Paul on the online chat and he really knew his products very professional, knowledgeable and gave me the link to the right product to buy cheers for that.
August 11, 2026
Unprompted review
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re pleased you found the website easy to use and that Paul was professional and knowledgeable on the online chat, and could quickly point you to the right product link. Your praise has been passed on to Paul — he’ll be chuffed to hear it.
With thanks,
The i-sells team
Excellent choice of items
Excellent choice of items. Fast delivery and great communication. Very recommended seller.
August 6, 2026
Unprompted review
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found the range excellent, delivery fast, and communication great. Thanks as well for the recommendation.
Best regards,
The i-sells team
very much a ronseal -- job
very much a ronseal -- job
very helpful and know all the solutions
August 3, 2026
Reply from i-sells
Love the “Ronseal” review — thanks for taking the time to leave it. We’re pleased it did exactly what it should, and that you found the team helpful and full of solutions.
All the best,
The i-sells team
Good price and delivered on time
August 3, 2026
Reply from i-sells
Thanks for your feedback — much appreciated. We’re pleased you found the price good and that it was delivered on time.
With thanks,
The i-sells team
Right size
Right size, low price
Not sure how suitable yet, as haven't fixed it to the wall, but looks promising.
July 30, 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased it was the right size and a good price, and hopefully it proves spot on once it’s fixed to the wall.
If you want to sanity-check fixings or sizing before you install it, just let us know.
Kind regards,
The i-sells team
Excellent advice lead to a sale
i made an enquiry asking for advice. I received a phone call and was so impressed that bought the product.
Great service that’s sadly lacking these days in a lot of companies.
July 21, 2026
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re pleased the advice you received on the phone was helpful and clear enough to give you confidence to go ahead and buy the product.
It means a lot to hear you feel this level of service is rare these days — we work hard to make sure customers can speak to someone knowledgeable and get straightforward guidance.
Best wishes,
The i-sells team
Twice I’ve ordered and twice arrived…
Twice I’ve ordered and twice arrived promptly and a good bit of banter on the phone with my cockney friends
July 29, 2026
Unprompted review
Reply from i-sells
Love this — thanks for the review. We’re really pleased both orders arrived promptly, and even more so that you enjoyed a good bit of banter on the phone with the team. That’s exactly the kind of friendly service we like to give.
With thanks,
The i-sells team
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found us a great company to do business with, and we’ll be here if you need anything else.
All the best,
The i-sells team
Great Product and Quick Delivery
I bought ducting locally for a new kitchen extractor fan but struggled to find an outside vent that was compatible. This was the only supplier I could find that had what I needed and it was perfect (aside from the fact that it didn’t have a fly screen). I have added the latter using a plastic mesh. Had I known about this supplier sooner, I would have used it for the whole ducting design.
July 21, 2026
Reply from i-sells
Thanks for taking the time to leave such a detailed review — we really appreciate it. We’re pleased we could supply the compatible outside vent you needed for your new kitchen extractor setup, and that it was a good fit overall.
Thank you as well for the note about the fly screen. We understand why that would be useful, and it’s helpful to know you’ve had to add a mesh yourself — we’ll feed that back to the team as product feedback. Delighted to hear you’d have used us for the full ducting design if you’d found us sooner, and we’ll be here if you need anything for the next project.
Kind regards,
The i-sells team
Great price great speedy service
July 14, 2026
Reply from i-sells
Thanks for your feedback — much appreciated. We’re pleased you found the price great and the service speedy.
With thanks,
The i-sells team
I was satisfied with the services…
I was satisfied with the services offered by the store, and the products were delivered on time.
June 11, 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you were satisfied with the service and that your products were delivered on time.
If you need anything else, just let us know.
Best regards,
The i-sells team
I had a great experience dealing with… Ted
I had a great experience dealing with Ted Valentinas at i-sells. From the outset, Ted was extremely knowledgeable, responsive, and willing to take the time to understand our unique requirements. He provided several practical ventilation and cooling solutions, clearly explaining the advantages and limitations of each option, and was always happy to offer advice and answer questions.
Unfortunately, despite the excellent support and well-thought-out proposals provided, our business ultimately decided not to proceed with the project due to internal circumstances unrelated to Ted or i-sells.
What stood out most was Ted's professionalism, patience, and genuine willingness to help, even when there was no guarantee of a sale. I really appreciated the time and effort he invested in exploring potential solutions for us, and I wouldn't hesitate to contact him again should our requirements change in the future.
Thank you, Ted, for the excellent service and support.
If you'd like it to sound a little more personal and less corporate, I can also give you a warmer version.
July 10, 2026
Unprompted review
Reply from i-sells
Thanks so much for taking the time to leave such a thoughtful review. We’re really pleased to hear Ted Valentinas was able to support you properly — taking the time to understand your requirements, talk you through the pros and cons, and suggest practical options without any pressure.
We completely understand that projects sometimes change direction for reasons outside anyone’s control. What matters to us is that you felt well looked after throughout, even without a guaranteed sale. Your kind words have been passed on to Ted — he’ll really appreciate the recognition.
If your requirements change in future, we’d be very happy to help again.
All the best,
The i-sells team
I-Sells - Whole House Ventilation
Great product, good quality and as described
happy with our purchase and quick delivery
July 10, 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you’re happy with your Whole House Ventilation purchase, and that the product was good quality, as described, and delivered quickly.
All the best,
The i-sells team
Phil at i-sells sidcup is amazing
Phil at i-sells sidcup is amazing. He is so helpful and skilled. I appreciate him and the store very much. Thank you. 5*
July 21, 2026
Unprompted review
Reply from i-sells
Thank you so much for the 5* review — we really appreciate it. We’re delighted to hear Phil in our Sidcup store was so helpful and skilled, and that you value the support from him and the team. Your praise has been passed on to Phil — he’ll be chuffed to hear it.
With thanks,
The i-sells team
Comprehensive range of ducting online.
July 6, 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found our online ducting range comprehensive. If you ever want a hand matching parts or checking sizes, just let us know.
All the best,
The i-sells team
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