International Biosciences Reviews 44

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I had a lot of questions prior to ordering the test which the team at IBDNA promptly responded. On the basis of that I purchased the test and very satisfied with the service.

Company replied

Rated 1 out of 5 stars

Worst decision I've ever made in regards to testing, not only are they rude and unforgiving, they refused to give me back 214 dollars that they took unlawfully from my account, after taking 398 unlawf... See more

Rated 1 out of 5 stars

Their doggy DNA test said my tiny 7kg white dog is a rottweiler, absolute scam. Do not trust. I didn't provide them any description/ details / or picture of dog before the test..and its like they pick... See more

Company replied

Rated 5 out of 5 stars

I searched for a DNA site to test my mixed breed rescue dog. Int'l Biosciences came highup the list and the information and ease of use of the website made me order a kit. Notifications ad updates by... See more

Company details

  1. Paternity Testing Service

Information provided by various external sources

International Biosciences is a leading UK based DNA testing provider. A range of DNA tests are available for legal purposes, peace of mind purposes or even immigration. Tests include paternity testing, non invasive prenatal paternity testing, court approved DNA testing, sibling tests as well as genetic health testing


Contact info

3.1

Average

TrustScore 3 out of 5

44 reviews

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Rated 5 out of 5 stars

I had a lot of questions prior to…

I had a lot of questions prior to ordering the test which the team at IBDNA promptly responded. On the basis of that I purchased the test and very satisfied with the service.

April 24, 2023
Unprompted review
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Reply from International Biosciences

Thank you for the five star review. We are always to happy to hear back from our clients with such positive comments as it spurs the team to continue giving our clients the best service possible.

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Rated 1 out of 5 stars

Pet dna test absolute scam

Their doggy DNA test said my tiny 7kg white dog is a rottweiler, absolute scam. Do not trust. I didn't provide them any description/ details / or picture of dog before the test..and its like they picked a random result. Their response was their generic response to these doggy dna complaints ... dog big gene pool blah blah email they send everyone who complains. Do Not Trust. Scam.

March 31, 2023
Unprompted review
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Reply from International Biosciences

Thank you for your feedback. While we understand your surprise with the results, we must respectfully and clearly state that we do not accept your claims.

All of our pet DNA tests are conducted through ISO-accredited laboratories, which meet strict international standards for scientific accuracy and reliability. These labs undergo extensive accreditation procedures and quality controls to ensure the credibility of their testing methodologies and reports.

The results provided are based solely on the genetic material extracted from the sample you submitted. No photos, descriptions, or external data are ever used or factored into the analysis. As with all DNA testing, outcomes can occasionally reveal unexpected genetic contributions due to complex breed inheritance patterns—especially in mixed breeds.

Lastly, we take accusations of being a “scam” very seriously. Publicly labeling a scientifically validated service as such may be considered defamatory and legally actionable, particularly when the claim is unfounded.

If you would like us to review your specific case in more detail, we welcome you to contact our support team directly via info@easydna.com.

Best regards, easyDNA Management Team.

Rated 5 out of 5 stars

Great service!

I found this company to be excellent. There were no hidden costs and they made it very clear what they could and couldn’t do. The instructions were very clear, and results returns promptly.

May 17, 2022
Unprompted review
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Reply from International Biosciences

Thank you for the great review! We appreciate your comments very much.

Rated 1 out of 5 stars

Worst decision I've ever made in…

Worst decision I've ever made in regards to testing, not only are they rude and unforgiving, they refused to give me back 214 dollars that they took unlawfully from my account, after taking 398 unlawfully from my account, due to "conversion error". The 398 took 5 phone calls and two weeks to get back. They refused to give the 214 back entirely. DO NOT TRUST THIS ORGANISATION THEY WILL TAKE YOUR MONEY AND ACT LIKE NOTHING HAPPENED.

September 29, 2021
Unprompted review
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Rated 5 out of 5 stars

Highly accurate

Ordered a twin zygosity testing for my curiosity of my twins. I know they MCDA but through this test, I can confirm that they're definitely identical. Highly accurate. Happy with their service and very keen.

September 28, 2021
Unprompted review
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Reply from International Biosciences

Thank you for your positive review of IBDNA UK. We have a number of clients for our Twins DNA Test and it is always very interesting to hear their reactions after they find out the result!

Rated 5 out of 5 stars

Finally felling complete

After years of searching i finally found my biological dad and i can say its defiantly him thanks to international bioscience as i asked on my Facebook my friend said she got a dna test from international bioscience so i looked for them and decided to go with them i received my results very quickly i really would recommend this company.. good customer service easy to use and very quick responses am so happy that the last piece of my jigsaw has been confirmed and found :)

July 23, 2020
Unprompted review
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Reply from International Biosciences

Dear Linda thank you for the great review of IBDNA UK and we are extremely glad to have been of assistance in solving the last piece of your puzzle!

Rated 5 out of 5 stars

Despite all that is going on in the…

Despite all that is going on in the world right now IBDNA still managed to turn around the results 3 days early meaning I could enjoy bank holiday weekend without uncertainty. Great service thank you

May 25, 2020
Unprompted review
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Reply from International Biosciences

Thank you for your 5-star review and kind comments. Despite the difficulties we are encountering during this period, at IBDNA UK we are still trying to give our customers the best experience possible.

Rated 5 out of 5 stars

International Biosciences ,Always delivering

International Biosciences was referred by a friend for my relationship testing. On contacting them in midst of the Covid-19 outbreak, They delivered more than expected even when ALL offices were closed.(work from home). Email communications were highly recommended. Peace of Mind testing,Gives peace of Mind living. Thanks Promise Igiegbowa

April 19, 2020
Unprompted review
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Reply from International Biosciences

Thank you for your great review. Even though the Covid-19 situation has brought some logistical challenges the team at International Biosciences UK are working hard to ensure that our clients still get the same great level of service!

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Rated 5 out of 5 stars

Excellent service

Having searched a few websites I chose this company as the price was right and everything was easy to understand. My dog was a "rescue" crossbreed and although I was sure she was a high percentage of collie I was interested to know what else she was. The testing pack came within 2 days and I was kept informed by email that they had received it. The results arrived by email within the timescale promised. Overall I was very pleased and impressed.

January 30, 2019
Unprompted review
Rated 1 out of 5 stars

Their gender test for babies was WRONG

Their gender test for babies was WRONG. They told me boy and i am having a girl. And they were rude and uncommunicative over email. I never received any actual lab results even tho i asked twice. Im convinced they just threw my test in the trash and guessed

June 19, 2018
Unprompted review
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Reply from International Biosciences

Dear Client,

The baby gender test is a highly sensitive test and even the slightest male contamination can result in an incorrect result. Whilst we have no doubt that you followed our instructions when collecting the sample, it is impossible to obtain the result of Boy when you are having a Girl unless there has been external contamination or a rare case of vanishing twin. The test is run with control samples to ensure that the actual testing was done correctly and if there had been an issue with the actual test it would have been flagged by the laboratory.

In addition, we have reviewed the case and at no time were our team rude and uncommunicative. As the many positive reviews about our company testify we always try and provide our clients with the best service possible.

For this test, we provide a very clear refund policy which involves a full refund if the result of the test is incorrect for whatever reason even contamination by the client. However, this can only be done against definite proof of gender post birth. Please contact us once your baby is born and we will happily provide a refund.

PLEASE NOTE: We would like to point out to new clients that as the technology in prenatal testing has evolved we have now launched a new and more advanced test that is based on a blood draw (eliminates contamination issue) and with higher accuracy levels. We will continue offering the best available testing options to our clients as they come on the market.

Rated 5 out of 5 stars

Extremely satisfied customer for Prenatal Paternity

I contacted IBDNA very timid and hesitant. I was unsure about how valid considering the lack of reviews, but chalked it up to people probably being nervous to review. I had a great experience from the beginning. My kit arrived within standard shipping times for my non-invasive Prenatal Paternity test. The instructions were clear and I got several emails with instructions to enforce directions for accuracy. If you are a healthcare professional and are familiar with kits such as cordblood donation kits, this kit only supplies maternal blood draw tube (not drawing supplies) and fraternal swabs. I was of course impatient waiting for results, but received them exactly 7 days after the lab contacted me to confirm sample arrival. My results were easy to read and straight forward in terms geared toward non medical personnel. All in all, the process took about a month from the time that I ordered my kit, waiting for it to arrive, completing kit, mailing it off to arrive in two days time at the lab (mine arrived on Memorial Day, so processing took place next day of which they notified me) , then 7 days to process results and receive them. So it’s fast, but do consider purchasing, shipping for kit and samples, then processing. All in all, it was worth every. Single. Penny. For my peace of mind. I am a more than happy customer. Also, customer service was amazing and easy to contact.

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

I found this company very professional…

I found this company very professional and helpful. When my test kit got lost in the post they replaced it for me, which I really appreciated. The results I got were detailed with helpful advice on how to manage the allergies. I was surprised by the results. For years I thought my dog had an allergy to beef and I suspected other red meats. Now I know why the itching never really subsided no matter what I did. Rabbit, shellfish and soy all came back positive for mine. Which now gives me a clear view on what to avoid! I would definitely recommend this company.

June 1, 2018
Unprompted review
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Rated 5 out of 5 stars

I searched for a DNA site to test my rescue dog.

I searched for a DNA site to test my mixed breed rescue dog. Int'l Biosciences came highup the list and the information and ease of use of the website made me order a kit. Notifications ad updates by email were prompt and accurate and the results came back well within the fortnight estimate. The breeds were surprising but I had guessed three which came back so I'm very happy with the result and service. I'd definitiely recommend

May 28, 2018
Unprompted review
Rated 1 out of 5 stars

Load of rubbish

I had my large tall slim long haired black dogs DNA tested and it came back saying she is a Staffordshire bull terrier. What a load of rubbish wouldn’t even bother going to use another company and compare.

January 17, 2018
Unprompted review
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Reply from International Biosciences

Dear Krizzi W,

Thank you for your feedback and review. We are sorry that you are not satisfied with the outcome of the results of your test. As explained on our website and correspondence there are many factors that can have an impact on the test results. As the results are based on the dog's entire gene pool they may not be reflected directly in the appearance of the dog. In addition, if your dog contains DNA from a breed that is not represented in the database, the DNA represented in that part of your dog’s genetics will be assigned to the foundation breed or to the next most closely related breed or breeds. This is the nature of this particular test. We thank you once again for your feedback as at IBDNA we take all our clients feedback seriously both positive and negative.

Rated 4 out of 5 stars

Happy to recommend

Very happy with the service, which helped me identify the breed of my (mystery) dog!

A slight delay and confusion caused by a courier mishap, which was lost in the post, but all was sorted out swiftly and customer response times were very good. The photo on the certificate was a nice touch!

Thank you. :)

September 15, 2017
Unprompted review
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Reply from International Biosciences

Dear Tom,

Thanks a lot for your feedback and for having chosen IBDNA. We are only too glad to have been of help!

Best regards,

International Biosciences.

Rated 5 out of 5 stars

They were very helpful in the …

They were very helpful in the conversations through email and professional sending me the kit in a small brief with no ads so no neighbor would notice I am doing a DNA test. Got the results in only 4 working days!

August 19, 2017
Unprompted review
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Reply from International Biosciences

Dear Marc, thanks for your feedback online. We really appreciate hearing about your experience.

Best regards,
International Biosciences.

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Rated 5 out of 5 stars

Very Impressed

I have just used International Biosciences DNA My Dog service. I'm most impressed. Communication by email with customer services staff was prompt and always helpful. Results arrived much sooner than expected and were completely credible given the appearance of my dog. (The company were unaware of this as I didn't supply a picture.)

Wouldn't hesitate to recommend in the highest terms.

August 1, 2017
Unprompted review
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Reply from International Biosciences

Thanks a lot for your feedback and for having chosen IBDNA. We are only too glad to have been of help!

Rated 5 out of 5 stars

Brilliant ending (despite problematic start)

I contacted International Biosciences today because I had not received my test results in the timescale advertised. It seems that correspondence had been failing to travel via email despite their best efforts to respond to me. Their help on the phone today was 'second to none' and results received promptly via a different email. Thanks you for such fantastic customer service

July 21, 2017
Unprompted review
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Reply from International Biosciences

Dear Liz, thanks for taking the time to update your review. Glad the issue was resolved and you received your results. At IBDNA customer satisfaction is paramount! Best regards
International Biosciences"

Rated 1 out of 5 stars

Vague and ambiguous results

It's been a little less than a year that I took the ancestry DNA test and it still bugs me that I paid all these money and I have no clear answers about anything.
First, after waiting for more than two months they send me the results of another test (Origins, which is a cheaper one). Needless to say I had to repeat the whole test and wait an additional time for the results of the test. I also paid extra for a professional consultation figuring that since you do this once in a lifetime you better do it well. My results came and two weeks passed and no consultant called me so it turns out I had to make a phone call to a guy in the USA from Spain which I did.
My results and their explanation where so vague and ambiguous that until today I haven't understood neither the chronological relation of these traces nor their percentage of their relation to me. This test is about your relation with people in the world today which has nothing to do with ancestry in my opinion. Instead of getting answers, I got even more questions and I m even thinking of going to another company and redo the test but I just hope this time it won't be such a waste of money and time.

July 15, 2017
Unprompted review
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Reply from International Biosciences

Dear client,

Whilst we are sorry the ancestry test ordered did not provide insights into the aspects of your ancestry you hoped to discover, we feel it’s important to highlight a few points about the ancestral origins test ordered. The website page for the origins test is very detailed and also includes a sample report so clients can get a very good idea of what their result will look like and what information it will contain before they place their order. This ensures that the client is fully informed prior to ordering the test. This information can be viewed on: https://www.ibdna.com/tests/ancestral-origins-dna-testing/.

As a brief explanation, the autosomal testing (the Ancestral Origins test) makes very recent historical comparisons, matching your DNA to people that have also been tested. The test uses several databases that in total comprise about 10,000 individuals. Each of the coloured icons on the results map represents a large number of individuals, and not a single individual who happens to share common and uncommon alleles that are matches to yours.

The Ancestral Origins test is more of an in-depth look at tested people living today and how similarities in their genetic profiles are distributed across the globe. It is more focused on recent common ancestors and relatives within the last 5 to 10 generations.

Regarding the phone conversation we scheduled with the consultant, this is usually the client's opportunity to ask any questions and queries they have about their results. It is also our current protocol for clients who book a consultation to call in at an agreed time and we have not had any issues with this with procedure. However, following your feedback, we are looking into this procedure and reviewing whether it can be improved.

On a final note, the field of ancestry DNA testing is continuously evolving. In fact we have recently launched an advanced and cutting edge ancestry test which we invite you to review in case this is the type of information you are actually looking for and may help you in your search for a new testing provider. The link is https://www.ibdna.com/tests/gps-origins/

Should you be interested in this test we are also happy to offer a discount and you can have a look at a sample report prior to ordering to make sure it is what you are looking for.

In conclusion, we once again re-iterate that we are sorry that your experience with the company has not met your expectations and wish you the best of luck in finding the information you are looking for.

Kind regards,
International Biosciences

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