Iberostar Hotels & Resorts Reviews 

If I could rate Iberostar Waves in Majorca zero stars I would! I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had at a hotel. From the moment we arrived, the staff was dismissive, unhelpful, and completely uninterested in resolving concerns. Simple questions were met with attitude, and any issues we brought up were either ignored or handled with little professionalism.

What was most disappointing was the lack of accountability and empathy. Hospitality should make guests feel welcomed and valued, but this experience did the exact opposite. Communication was poor, requests were not followed through on, and management seemed unwilling to address problems appropriately.

For the amount of money spent, I expected basic courtesy and customer care, neither of which were provided. Unfortunately, the negative experience overshadowed the entire stay. I would not recommend this hotel based on the level of service alone.

We stayed at Kantaoui Bay in Tunisia- best ever experience! The staff from reception, waiters, chefs, cleaners, bar attendants and lifeguards were amazing, friendly and very helpful. We also had an amazing tour guide Chafa who helped us book for quad biking at very affordable prices and was quite helpful and honest in explaining the currency exchange rates- the food was exceptionally tasty- so much variety and the drinks just kept coming. The rooms were very clean - we had an amazing week and are already planning our return

Iberostar 4* hotel in Tunisia.
It was really nice. Stunning hotel with beautiful ceilings in the reception area and food hall. All the staff were very kind and helpful. Our private pool room was brilliant. Inside was super clean and organised. Unfortunately there the private pool was extremely dirty and not usable at all. It was covered with algae over the tiles inside the pool. I asked for it to be cleaned and it took 4 hours for a member of staff to remove some floating leaves and top the water up, not clean it. I did make a complaint but gain the pool wasn't cleaned. So we paid for a private pool we couldn't use.
Very clean towels and dressing gowns but only enough for 2 guests not 3 as paid for.
The good was fantastic. A great selection of food, the absolute worst pina colada I've ever had 😝 Order one just for kicks. All inclusive was great, my husband liked the Tunisia red wine and beer. Bottled water any time was good and easy to get from food hall and reception. We booked 2 tours via the hotel which went well. Over all we had an amazing time and would use this hotel brand again and we would recommend it to others.
We would suggest the hotel takes our comments into consideration and also think about heating more of their pools including the private ones. You'll get more families booking them and returning.

Short break stay at Iberostar hotel Jardin del Sol in Mallorca. We were among the first guests of the season and we booked their Star Prestige sea-view suite. All the staff offered exceptional service. Very welcoming, very helpful and very professional. Every area of the hotel and grounds were spotlessly clean. The hotel location was generally quiet apart from noisy vehicles delivering goods to the hotel behind our room. Vast choice of food in self service restaurant although the food itself wasn’t that hot and suffered from being over cooked. Overall we enjoyed our experience.

so disappointed to write this review as I treated myself to a 5star, all inclusive, post 50th birthday trip, which wasn't cheap. I arrived on the Monday night, Had 1 full day on the Tuesday. Had breakfast on Weds and then started to feel very unwell. Took to my room and didn't eat again for 24 hours hour. Experienced sever sickness and Diarrhoea which would have been attributed to something bacterial from the hotel. I know this because I didn't eat or drink anything from anywhere else. On the Thursday I was limited to bread and water, and a mini croissant. I decided to change my flight (at a cost) to Friday, a day early. 4 hour flight isn't to be taken lightly. They agreed to refund me the cost of the night I didn't take but am now in dispute with them to compensate me for the time i spent unwell. I couldn't use either of my speciality restaurant bookings, now could I use the buffets for 48 hours, or the free bars, mini bars etc. To the tune of £288 a night, they saved a lot of money from me being unwell. Thanks to them my trip was ruined and now they won't accept any liability. They keep saying they have high hygiene standards but something has clearly slipped somewhere, I even saw a restaurant worker leave a toilet cubicle without washing her hands. I will never stay in an Iberostar again. I will escalate this complaint. Please avoid. I've been to India twice and never got sick like that. Aside from this, there isn't anything nearby in case you don't want to do all inclusive, and the walls are paper thin. The banging of doors and snoring is disruptive. Sea view is distant and in the adults only area, is even more restricted by palm trees with no sun on the balcony. As it's such a mature persons hotel, no need to spend more money on adults only. Wouldn't return.

Still no repsonse from Iberostar Customer Service who said they would investigate my complaint, even after sending two reminders.

No wonder they have poor ratings on this website.

My complaint was ... When I made a complaint about AENA and passport control I received this response from a person who identifies herself as a Receptionist at Iberostar Selection Fuerteventura Palace,

'Great, we do not need people like you over here. Still enough tourists are coming over, we definitely don‘t need YOU at all cost! If you don‘t like what you‘ve voted well too late now. Time for holiday in the UK.'

I have tried to make a complaint to the hotel and they have ignored me. Complaint No - 07484673

Ping Quality Manager...

Very unprofessional response. Why did you not request my documentation to support my complaint before tipping the Receptionist off. She has now removed the Facebook posting, removed her place of work and blocked me from viewing her Facebook profile. I have now escalated this complaint to Head Office together with my complaint as to your handling of this matter.

I recently completed a 5-night half-board stay at the Iberostar Grand Mencey, and to say I am disappointed is an understatement. This is marketed as a 5-star heritage hotel; in reality, it is a tired, corporate conference hotel that struggles with basic hospitality and hygiene.
The Room & Service:
Our initial "Superior" room was a disaster - located on a corner between two busy roads, making sleep impossible. When I raised the noise issue, the receptionist was dismissive, eventually shrugging her shoulders and turning back to her computer while I was still standing there. It took three members of staff and a "Head of" department to tell me nothing could be done unless I paid €200 more.
The only saving grace was Miriam/Marian at the front desk. Unlike her colleagues, she provided actual 5-star service, listened with empathy, and moved us to a quiet courtyard room the following day.

Cleanliness & Maintenance:
The hotel is "rough around the edges" is an understatement. Our first room had pubic hair in the bathroom, vomit stains under the toilet seat, and rusted steelwork. The beds are on wheels and constantly roll away from the headboard. The shower was a nightmare, fluctuating between scalding and freezing.

Dining:
The dining room was freezing in the AM (we had to wear coats) and chaotic. Tables were literally propped up by wine corks. Service was a shambles - on multiple days we had to scavenge for our own knives and mugs from other tables. The "egg service" resulted in a confusing mess of unwanted plates, and basic staples like scrambled eggs were often missing.

The Spa (A Health Hazard):
We paid €20 each to use the spa, which turned out to be a total scam. The jacuzzi was cold, the steam room had no steam, and the sauna was lukewarm. Worse still, I broke out in a full-body rash the next morning, which I attribute to the poorly maintained water temperatures and chemicals from the jacuzzi.

Summary:
This is a corporate conference hub, not a luxury retreat. If you want 5-star food and facilities, or better yet 3-star, you need to go somewhere else. I will never stay at an Iberostar again.

We stayed at the Joia El Mirador in Tenerife again in February /March and we have been staying here since 2018. What a wonderful place and right next to the beach. It’s absolutely amazing and if I could give it 6 stars I would do so. Thanks so much to everyone who made our holiday so perfect. A huge thank you to the management including Tiziana, Carlos, Leticia and just everyone who made our stay perfect. This is the best hotel and I highly recommend it for singles and couples. Everyone seems to come back and those just finding this wonderful place will return I’m sure. We can’t wait to return. Thanks to everyone who made it all so wonderful.

We arrived at the Hotel and we were given the key to our room.
On entering the room it resembled a prison cell rather than a place for rest and comfort. One little table and chair the floor was dirty no coverings on the beds two singles pushed together. The bathroom was dirty worried about using the shower because it had mould in it. A dirty water jug that you had to take along the outside corridor to fill up as they recommend you don’t drink the tap water in Morocco.The towels in the bathroom were hard and dingy white didn’t appear clean. We were so upset we went to see the Jet2 rep and the manager of the Hotel, we were not given the option of looking at another room or that they would send cleaners in it was horrid. The rep asked us to stay one night and he would transfer us to another Hotel in the morning. We slept on top of the beds we didn’t feel able to get in them the whole room was dirty. We transferred to another Jet2 Hotel the next day to do this we had to part with a substantial amount of money but was assured on our return this could be sorted out with Jet2.
Unfortunately Jet2 have not been supportive at all and we ended up paying £4.500 for a holiday that should have been £2.500. We were vulnerable and worried about the accommodation so agreed to the transfer and parted with the extra money we were told it was to secure a room st the hotel we were transferring to but it now turns out they were cancelling our first booking and rebooking the next Hotel that was not explained to us at all by the Jet2 rep. We have approached Jet2 but they have flatly refused to compensate us for the accommodation in the Founty Beach Hotel. It is actually a disgrace myself and my Husband are 78 yrs old and 79yrs old and we had to find ourselves a taxi to take us to the new Hotel. Jet2 have not been supportive towards us. If we had known they were going to take this money from us we would have flown home. The Hotel was generally shabby I asked the manager to go and check our room but he declined. We will never place a package holiday with Jet 2 again their attitude and response was cold and demeaning.

Except for the IHG's DECEPTIVE MARKETING, our stay at Paraiso Maya with 23 other family members was fantastic! The employees could not have been nicer, or more accommodating if they tried. The property is HUGE, so bring shoes/flip-flops, etc., that you'll be comfortable in walking a lot!

Here's the DECEPTIVE MARKETING PRACTICE referred to earlier. They "CLAIM" you get a $600 CREDIT when you check in for purchases like a massage, water sports, etc- making it sound like they also include these at their "all inclusive" destinations.

YOU DO NOT GET A $600 CREDIT!!! What you really get is $25 off every additional $100 dollars spent on their resort amenities... to get your $600 off, you'll need to SPEND AN ADDITIONAL $2400 above and beyond what the weekly resort cost!

Also disappointing, was that AFTER I booked our large family trip, I kept getting emails for better offers of what I had already paid. When I called to see it they would honor the better price. I was told "NO". They could only credit my original purchase to use at a later date within a year, and pay (again!) the full "better offer" price to use for my planned and paid for trip.

I find both of these deceptive acts a complete and intentional misrepresentation and a terrible business tactics. There are many other all inclusive resorts all over the tropical world. We will be looking at those for the next family get-together of 25 people at once.

But again, ALL the employees were great!!!

Uncle Steve

Stayed at the sabila in Costa adeje Tenerife for 10 days.
The staff are excellent the food is excellent
You have to book sunbeds ( perfect as no hassle ) and the pool staff( Camilla & Santiago ) are great a credit to the hotel as they are friendly and so helpful
Would recommend this hotel 100%

SAFETY WARNING: Food Hazards, Fire Alarm Failures, and Deceptive Sales Tactics
I am writing this to warn other travelers—particularly families—about the systemic safety and service failures at Iberostar Selection Paraíso Maya Suites. My recent stay (Feb 2–5, 2026) was a series of health hazards and deceptive practices that management refused to remediate.
SEVERE HEALTH & SAFETY RISKS

Food Safety: I observed high-risk perishables (sushi) being served at room temperature on the buffet, placed directly next to hot plates without ice. Room service was inedible and arrived smelling rancid.

Fire Safety: The fire alarm in our room malfunctioned and triggered repeatedly due to standard steam from the shower. Front desk admitted this is a known "technical fault" but offered no fix or room change, resulting in total sleep deprivation.

2. DECEPTIVE "RESORT CREDIT" SCAM
Do not book based on the "$400 Resort Credit" offer. These credits are a "bait-and-switch." They fail to disclose that the credits can only be used in $25 increments for every $100 spent. To use the "free" $400, you are forced to spend an additional $1,600+ at the resort. This is not a "credit"; it is a coupon for an upcharge.

3. SUBSTANDARD ACCOMMODATIONS
Despite the "Suites" branding, our room was constantly damp and cold. Housekeeping was non-existent until after 3:30 PM, and the noise from the floors above was unmanaged. The "Exclusive Member" areas are a joke; they are not monitored or enforced, leaving no seating for those who actually paid for the status.

MANAGEMENT RESPONSE:
I raised these concerns daily while on property. Management ignored me until check-out and has since refused any refund, offering only a "room upgrade" for a future stay. I will never return to an Iberostar property.

STAY AWAY. This resort prioritizes predatory sales over basic guest safety and honesty.

So we checked in and were told as loyal IHG members despite booking with Expedia we would get late checkout complementary from the hotel

When it came to checkout I was told I need to pay and this was incorrect info provided

I was unhappy with this.

They have terrible data, and processed my PII and shared with third parties illegally. Which I found out when they sent a 50 page survey afterwards. Who thought that was a good idea? Based on that, I can't imagine their management would be good at anything else

I see the reply which falsely states that you don't do the things I have you on record doing. I've never stayed at your properties, nor given you my email, therefore by definition you have no legal basis to store or process it. Let me clear it up for you. You *think* you don't do this, and your policy says you don't, but your technical implementation is not competent, so you do. The review is accurate and remains

Stayed at Iberostar hotel in Port El Khantoui in Tunisia. Lovely hotel in a beautiful location. The staff were friendly and very helpful. Great food, with a wide selection and great facilities.

We stayed at Iberostar in Punta Cana. When we arrived our toilet was clogged. While we were out, someone apparently came to fix it, but LEFT HUMAN WASTE ALL OVER THE FLOOR coming out from the toilet and up from the shower. WE HAD TO STAY IN THIS ROOM OVERNIGHT with 2 young kids since no one responded. We obviously could not shower, brush our teeth or use the bathroom. They did not change our room until the next afternoon, and when they did, they put us in a room with 1 bed - for 4 people. So, we had to change rooms again. This took the first 2 days of our trip to resolve.
After this, corporate management agreed to refund us for the first 2 days but has not done so. They say they did, but we confirmed with Chase that there is no refund. They also REFUSE to tell us where they sent the refund to, when they sent it, or how much. Now they've simply stopped replying.

1/7/26: My wife and I fell in love with Iberostar on our Honeymoon In 2014 and paid to become Blue members for $12k. The next trip, we upgraded to Silver for $16k more. It was a good deal for us because if we travelled at least once a year to Iberostar, we would save around $1-$3k on booking and get additional perks in the amount of $1k and our family members could use our membership. ALL OF OUR PERKS HAVE BEEN STRIPPED since IHG bought out Iberostar. We have never been honored requested fly back credits, we were charged full price for upgrades, denied golf / massage perks as well as Star Prestige on upgrades. We actually have the original contract and are considering a class action lawsuit as we have talked to many members that have had the same experience. It makes going to the resort we love miserable because we spend so much time in guest services getting the run around that we are done trying, they can have our $30k as it defeats the purpose of a vacation when you get all worked up because what you were told and honored for year is not honored anymore. My mother is there now and got denied golf, star prestige etc. and paid as much as the online price after her upgrade to Joia (Adult only). THERE IS $0 VALUE IN THE MEMBERSHIP anymore. So sad, they are such beautiful resorts. I am actually trying to call member services to complain and they keep hanging up. This is nuts!

1/19/25: I received an email back on my complaint and they admitted that yes, they indeed changed the offering, which goes against our 2019 contract. We do not get our benefits if we upgrade from Selection to Joia now. We would have never signed up in the first place if this was the case. They offered to upgrade us for another $70K lol.

Basically, their word or contracts mean nothing.

Mexico WOW
We visited Iberostar Selection Coral Level in early December 2025. What a fantastic holiday, 5 star in every way. The staff members were amazing from Evie in the dining area to Antonia who cleaned our room. Special thanks goes out to them personally although ALL staff were extremely helpful, knowledgeable and went out of their way to show us kindness, care and attention. We will definately return to this hotel to visit Barsa the guy on towels too but visit everyone to which they will all provide a wonderful welcome

Got food poisoning for both me and s my son at Iberostar when stayed for Christmas holidays. Also the childcare arrangement are not sufficient to cover for a bulk of 3 hours+ as I have seen with other resorts. Wouldn’t recommend to anyone.

We stayed at the Sabila in Adeje for a second time
It is a fabulous hotel, arrival is warm and welcoming with a drink to help relax the journey
The breakfast is stunning, it takes 90 seconds to walk round the offerings at a sensible pace
The room is OK but we were not in it for very long, the shower is fantastic
The best thing though is the way they make you feel like a special guest. Most days we went walking but we did spend one day by the pool where we were given free ice cream. The entertainment at 9.15 every evening is pretty good and the gourmet restaurant is really good food
We enjoy a few holidays a year, this is the nicest, most friendly and welcoming hotel I know and we will go for a third time next year