Iberostar Hotels & Resorts Reviews 

Stayed at Lanzarote Park. Lovely staff, hotel well appointed, prestige is marvellous.

However terrible ‘entertainment’, tone deaf caterwauling every night. Please stop! Ruins our holiday, we come to relax not listen to this racket. Your not a down market holiday camp.

Recently returned from all inclusive trip to Iberostar Waves Calla Millor, arrived on early flight and disappointed that our room was not ready until 3:00pm so waste of the first day. Had we been advised of the late check in we would have had a change of clothing ready. Food and service were very good despite a lack of good quality sausages for breakfast. Annoyed at petty charges and lack of hot drink facilities in the room and not stocking the mini bar unless you elect for cleaning every other day. Lots of smoking around the pool which was ignored. Nothing like our stay at the Iberostar Lanzarote earlier in the year which was excellent all round.

I was stalked and harassed to go attend a presentation to join a sort of travel package for the other properties owned by Iberostar. The person that took us on the tour of the facility and explained the different packages ($29,000-$129,000) was polite and professional. Then a smiling upbeat women appeared to give us a better deal than advertised but we explained the type of client they need is younger than my wife and myself because some of the plans were for 30 yrs and I would be in my 90s. As soon as it was clear we weren't interested like a switch was flicked, the smile and perkiness was gone and she just walked away. Then a man appeared, this was the closer and he was all smiles and he said he could give us the best deal which would have cost be several thousand dollars for 1 trip to only the less popular destinations in the chain. When we explained we were not interested again like a switch flipped, and smiles stopped and the closer walked away. We were at JOIA Jamaica resort, the people, the resort and food were great but DONT GO ON THE VACATION PACKAGE PRESENTATION, It will be a huge waist of time.

Will not use this company again, they offer deals online, when you actually look to book a stay the price is no different, emailed to her some sense, ended up with an agent trying to sell me a 9 night stay for nearly €14000, used to be good ,now just unhelpful and over priced

This company is a fake. They posted price that are not valid. On their sight the posted price was not available. When I called the company, they told me it was an invalid price, and they would not accommodate what was posted. Very frustrating.

We had a very disappointing experience with Iberostar Waves Paraíso Beach. For our trip from August 17 to 28, we received a clear quote and completed the payment through the “Complete your booking” process. To our surprise, the final booking ended up being August 19 to 29.

We only discovered this the day before departure and, after spending over 3 hours on the phone with the contact center, the only “solution” offered was to pay over €900 extra for just one night. This is unacceptable.

A hotel of this level should handle booking issues in a more professional and customer-friendly way. For us, it’s definitely never Iberostar again.

Re the innermost at de muro (Mallorca)
I have already reviewed this hotel once but here is an update:
I have now been diagnosed with salmonella colitis
This was caught at the hotel as we had not eaten or drunk elsewhere
This backs up our belief this was a sloppy hotel with dirty practice
DO NOT GO

At time of arrival my IHG DIAMOND status was not recognized neither the arrival bonus points were delivered. When asked if there was any chance to early check in due to be elegible to my status. The man at the reception Rafael
Replied me there was no chance as it is for everybody being very rude and impolite. Another check in agent came at the desk who told me the rooms were ready stating to be in a calm area. I left the luggage and went out and at my return I realized the rooms were equipped for people with disabilities, Anna Maria from the reception did not advise me at all at time of check in. Coming back to the reception I spoke to another man who told me there was no other space therefore I underlined a few days in advance I advised of my preferences one room with two beds and the other with king size bed. The man told me king side bed were available for suites only so I insisted saying I would have investigate on it and so he change approach allocating other rooms 2103 and 2105. I moved all entire personal effects by myself without being helped by a porter. I reported all this to a local manager ms Marina if I understood well and she simply replied there was just a simple misunderstanding. This is not acceptable and for sure I will write very bad review on all social media as well the IHG Website also reporting it directly to IHG DIAMOND customer care. I am an IHG member since 2000.

Our recent stay at Iberostar Waves Playa de Muro turned into a stressful and upsetting experience for our family. A cuddly toy belonging to my young son was mistakenly taken with the bed linen and never recovered. Despite raising the issue multiple times, including providing a photo and contact details, we were met with inconsistent communication, empty promises, and a complete lack of proactive effort.

We had to return to reception repeatedly just to get basic updates—most of which never came. No staff visited the laundry company to search for the toy, nor were we offered the address to go ourselves. The emotional impact on my son was immense, and the situation was handled with a clear lack of urgency or empathy.

To make matters worse, my mother and sister had an ant infestation in their room on arrival, had to wait far too long for a room change, and experienced ongoing issues with faulty key cards and a non-functioning “fast” check-in process.

At the end, the hotel’s idea of resolution was a discount on a future visit—completely tone-deaf, given the circumstances. Returning to the hotel isn’t an option, and such an offer ignored the time, stress, and emotional distress caused.

We booked this trip to relax as a family, not spend our time chasing down answers and being disappointed at every turn. I would strongly discourage families, especially those with young children, from booking this hotel.

They never answered the phone. One time I call they finally answered just to put me on hold for 20mins and then hang up. They denied my party refund we could not make it to our destination due to reasons beyond our control and wr had proof but still they told hopper the company we booked thru supposedly that they cannot provide us a refund and just took our whole $3445 dollars without service. Not even no remorse after I contacted their customer service via email. I will never book her again and i will never go thru hoppee ever again. Lesson learnt just wanted to get away from hard work and relax and enjoy. And that didn't happen and these 2 companies made things even worse by not having no remorse for the customers just want to take all our money. I even was ok with the penalty charge which was stated in the confimation email but thet still lied and denied our partial refund. This was Iberostar Waves Rose Hall Beach - All Inclusive
Rose Hall Beach Main Road, Montego Bay, Saint James, JM to be exact

I wish I could leave anything other than a one-star review, but our stay at Iberostar Lagos Algarve was not only unacceptable — it was deeply disturbing and traumatizing experience for rest of our lives.

We arrived shortly after midnight on July 11 with a confirmed reservation for July 11–19 due to our flight time. Knowing that the check-in starts at 3 PM and exhausted after hours of travel, we politely asked about the rate for early check-in. To stress here again -we didn’t request anything for free — we simply inquired about the price to access our room a few hours early.

After being quoted a higher rate of our daily reservation price, we told the staff that we would rest briefly in the lobby while we discuss about the options.

That’s when everything spiraled. The front desk staff aggressively told us to “pay the room price or leave the premises” denied us even a seat to rest, and within minutes — unbelievably — called the police on us (Furthermore, after our inquiry of this absurd escalation, desk staff told us that she consulted her manager and got the blessing of calling police to kick us out and denied us talking to manager saying -desk manager does not want to talk to you-).

This wasn’t a misunderstanding or communication breakdown. Our reservation was acknowledged on their system. We were confirmed guests, treated like intruders and forcibly removed in the middle of the night.

Eventually, police really arrived to the scene!!! Since we did not have any other options in the wee hours of the night at a foreign country, being threatened with a police arrest for sitting in the lobby of a hotel -for which we had a valid reservation- we decided to pay the price for the night and keep our ongoing reservation for the rest of the days, in order just not to ruin the rest of our vacation plans.

What followed during our stay was just as appalling: guest relations pressured us to sign a “disclaimer”, in exchange of a "room upgrade" (as a -sorry- for calling up the police in the midnight for registered guests) ,which, as their own representative admitted, was intended to prevent us from filing or publicizing any complaint — not to resolve anything.

After our departure, we explained everything in detail to corporate management per mail and gave Iberostar 5 business days to respond properly. They did not.
Instead of taking responsibility, they tried to frame the incident as a mere “service quality issue,” completely ignoring the gravity of having police called on registered guests simply for sitting in the hotel lobby.

To be transparent here again; issue is not about a compensation or whatsoever. It’s about basic human dignity and brand accountability.

No one deserves to be humiliated as a tourist in a foreign country just for sitting in the lobby of a hotel after long hours of travel.

We’ve now filed formal complaints with Portuguese tourism and consumer protection authorities, as well as German tourism and customer protection authorities as our country of residence.

Travelers, be warned and think even thrice before booking with this hotel: even with a valid reservation, you may be treated like an intruder in this hotel in your one-week vacation in a year.

And after all, Iberostar’s refusal to apologize or take meaningful corrective action says everything.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal

Our last holiday (!) experience at Iberostar Lagos Algarve was beyond unacceptable — it was deeply traumatizing and completely inhumane.

Having a confirmed reservation from July 11 to 19, and knowing that check-in starts at 3 PM that day, we arrived at the hotel shortly after midnight due to our early flight on July 11 (after hours of flights and ground transport) and politely asked the front desk about pricing options for accessing our room earlier if possible.

After being quoted with a higher rate than our booking price for the night, we told the desk staff that we would like to sit in the lobby for a few minutes to rest after long hours of transporation and calmly discuss our options.

Instead of being treated with even basic hospitality, after sitting a few mins in the lobby, we were aggressively told by desk staff either to “pay the room price or leave,” denied a seat, and then — shockingly — the police were called on us.

Can you imagine that? Desk personal called police to kick us out of the facility at the wee hours of the day, simply for the reason that tired hotel guests discussing about whether or not early check-in after hours of transportation to the hotel.

This was not a misunderstanding: we were registered guests, and the very same desk staff confirmed our reservation on booking screen.

The humiliation and psychological distress we experienced, as confirmed guests treated like intruders in the middle of the night, is hard to describe.

Eventually we decided to pay for the night (since we had no other option in the midnight of our first vacation day in a foreign country where police was called upon us) and stay for the rest of our reservation period.

Later during our stay, guest relations constantly pressured us to sign a disclaimer for a room upgrade (supposed to be saying sorry I guess for this scandal) which their own staff admitted that it was meant to prevent us from filing or publicizing a complaint.

Of course we did not sign that.

We gave the Iberostar corporate management 5 full business days to respond meaningfully after our departure. Instead, the only explanation we received was that this was a mere “service quality” issue — as if calling police on confirmed guests at midnight is a minor customer service glitch.

This is not a matter of compensation or booking error — it is a matter of basic human dignity and accountability.

Iberostar’s corporate response showed zero recognition of the trauma caused by their staff's horrible behavior.

We are now making this public and have filed complaints with the Portuguese tourism board and consumer protection agencies.

Final word; travelers, please think twice before booking with this hotel. Their desk staff can call police for you as if you are an intruder in the middle of the night, just for sitting in the lobby to think about your check-in options after hours of flight.

It was a dehumanizing and shocking experience— and no guest should ever be made to feel this way.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal.

On 15/10/24 I made a reservation with Iberostar Selection Eolia Djerba. Having stayed at the hotel the previous August I wanted my wife to enjoy her 60th birthday at this resort. 5 days before departure, 05/05/25, I was informed the hotel was not available and that we were being moved to the Royal Garden Hotel. This hotel turned out to be well below the standard of the Eolia and ruined this special occasion. During this stay we discovered that the Eolia hotel was under refurbishment and construction and had been closed since late 2024. Despite this we were given 5 days’ notice of the cancellation, which is quite unacceptable.
I opened a complaint with IHG on 15/06/25 which has not been acknowledged or replied to, despite sending a further request to Iberostar Contact Centre to remind them of the non reply.
To add insult to injury the hotel group did not add club points to my IHG membership.

I stayed at iberostar hotel in Palma. Great experience. Good customer service

We stayed at Hercig Novi for a few days , this was the first time with Iberostar, the resort is in a stunning location in Montenegro. The resort was clean and well staffed. Room air con was good , lifts worked etc .. The drinks were good , there was only one restaurant option for meals but the food was good quality and the buffet had many options . There is one pool and one beach but no issues with space. The sea is stunning , if you have beach shoes bring them as it’s stones. Entertainment was good and also avoidable if it’s not your thing, definitely try the roof top bar in the evening . The hotel is in a bay surrounded by mountains and it’s on several levels with lots of steps!

We visited this hotel in June 2025 as a family group of five, including a baby, and we were shocked by the gap between what was advertised and the disturbing reality. This was supposed to be a relaxing family holiday at a five-star resort — instead, it was one of the most stressful experiences we’ve ever had.

Here are just some of the many serious issues we faced:

🔴 No baby or family facilities:
There were no baby changing rooms anywhere on the property — not even in the lobby or restaurants. We had to use a sofa in reception to change nappies. There were only four high chairs in the buffet, which serves a massive resort. We often had to hold the baby during meals or put them on a sofa.

🍽 Poor food quality and unhygienic conditions:
Only one restaurant was open for dinner. The food was stale, repetitive, and offered very limited vegetarian options. There were flies everywhere, no air conditioning in the dining area, and food often looked and tasted old (brown fruit, crusted-over sauces).

🛏 Room chaos and poor maintenance:
Despite booking two villas near each other, we were split across the resort and given rooms in an inaccessible building with long walks and stairs — we had a pram. When we finally got the villas we paid for, they had no towels, no working fridge, no shower gel, and no toothbrushes. It took over 24 hours to get basic toiletries.

🪳 Serious hygiene issues:
We found multiple cockroaches in our villa. When we reported it, no one came, and we had to try and sleep with them trapped under cups. The pool was slimy with green algae, and the beach was full of camel droppings that were never cleaned. It was genuinely unsafe and unsanitary.

👎 Staff behaviour and service:
We were routinely ignored when asking for help. In the buffet, when we asked for a napkin or glass, staff either walked away, ignored us, or said “okay” and never returned. When we raised serious issues, the receptionist said, “I don’t care, I’m busy.”
There was no staff support around the pool — we had to drag sunbeds ourselves under umbrellas.

🚫 Distressing checkout:
On the final day, they blocked our transfer from leaving the property and tried to take our luggage until we paid a “tax.” We were in tears, begging to leave so we wouldn’t miss our flight. The coach was delayed nearly 40 minutes because of this, and we were forced to run through the airport with a baby.

This hotel is not affiliated with Iberostar despite appearing as such when we booked. It was a chaotic, unsafe, and miserable experience — nothing like what was promised.

Avoid this hotel at all costs, especially if travelling with children.

Iberostar Panoromo Crete is an impressive well-run hotel offering a good all-inclusive service to customers. But there are things I believe visitors should know.
It's location "on the sea" is accurate, but this is not a beach hotel. There are a number of rocky coves accessible from the hotel, which have been made usable by many hundreds of tons of concrete, which, though they have provided flat surfaces for sunbeds, have possibly spoilt their natural charm.
My great pastime on a holiday (apart from reading) is walking the locality. Unfortunately both were compromised: a busy road, including a flyover, hem the hotel in providing a difficult and noisy barrier to anyone with wanderlust extending beyond the hotel perimeter.
Speaking of noise, reading anywhere near the main pool and restaurant was difficult because of a constant stream of loud music, much of which could only be described as unlistenable. Why, at 11.00 am or 3.00 in the afternoon, when people may want to read, talk or, God forbid, just think, should there be a constant barrage of noise!

So, for me, and those like me who love peace and nature, I would say no to this Iberostar.

Yet another great stay at this amazing hotel. Great staff, location, swimming pool and food. Very clean through out.

Very good hotel, thank you Fadoua (one of the managers) for the service this week for the vacation! I Will come back in the future!

Just returned from a week at the Iberostar jardin del sol in Majorca and we have to say what makes this hotel is the STAFF. They are all so friendly, helpful and nothing is too much trouble. Special mention to the Girls on Reception especially the new girl whose name I didn’t take. Also Ivan, Giuseppe and Diego. Well done all you are true Ambassadors for Iberostar 👍