ICE Cleaning - ICE Drainage Reviews 

802
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering teams for being extremely polite, highly professional, and exceptionally thorough when handling difficult mould and property damage situations. Consumers also deeply appreciate the clear step-by-step explanations, prompt responses, and valuable ongoing advice provided throughout the entire cleaning process. Many reviewers note that workers operate efficiently to restore affected spaces rapidly while leaving areas completely clean and tidy. Some reviewers were not happy with unclear service contracts and experienced significant communication delays when trying to obtain necessary documentation and follow-up updates from management, leading to an unsatisfactory overall experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing technicians as professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, hardworking, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised rapid responses and helpful staff,... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the professional and hardworking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really knowledgeable and helpful, professional, respectful of our home and belongings. We were really stressed to be going through mould and damp issues a few weeks after moving into our brand new... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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4.8

All reviews

(802)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Resolving Mould issue in basement.

Resolving Mould issue in basement.
Contacted ICE Cleaning after finding them online, Zoe got back to be quickly I forwarded pics and short vid to get a quote.
Quote was very clear easy to understand the step by step process.
Confirmed the job and got it booked in.
Femi and Ben were the engineers that attended to the site. They were punctual, professtional and very helpful. They took the time to explain the process what they would do and how the treatement will help. They were very patient with us in waiting for us to leave the premises before they could conclude the treatment.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Had Mattman visit and pull out the…

Had Mattman visit and pull out the flooring and set up the drying machines to get the process started . Thoroughly professional and a great communicator, I’d highly recommend ICE cleaning and would definitely call them again in the future .

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Mould and fungi remediation

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was doing and kept me informed throughout. I would highly recommend Ben and this company.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Viv was an absolute gentleman!

Viv came out to our property to deal with flood damage. Caught in traffic and delayed, called to explain. Estimated the time it would take to do his work and kept updating me on readings and the severity of the damage.

An absolute gentleman, to work with.

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I've just had Monty and Greg come out…

I've just had Monty and Greg come out to clean up from a leak we had earlier today. Our living room was in a state and to say I was stressed is an understatement.
The guys were brilliant! They cleaned up, explained everything they did and why they were doing it. Completed all the tests and explained what would happen next.
Very polite, respectful of our home and very professional.
They're a credit to the company! Thank you!

January 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service, night and day difference, ben and harry were thorough and professional and resolved the fire damange quickly.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Monty and Liam

Monty and Liam, have been so kind and helpful today. No job has been to big and has made the house a home.

Thank you.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Viv Wallace

Viv Wallace, is very communicative and explain why needed to be done, very professional and did all what needed to be done. I will give 10/10

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome mold removal

Ben was extremely thorough, professional and polite. He spent the entire afternoon going after each of the problem areas with special attention to detail, and made a point of leaving all spots squeaky clean.

November 21, 2025
Unprompted review

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