ICE Cleaning - ICE Drainage Reviews 

Liam and Ben were on time. They were super friendly and explained the whole process for me and asked if I had any questions. They also kept me updated during the removal and showed me the samples they took. Very happy with the service.

Liam and Ben came out to sort our issue and were very timely and professional, made sure I was happy with the job before finishing up and were really detailed in what they did.

Liam and Ben were great, prompt on site and did a fantastic job!

Liam and Ben were quick and professional. No fuss. Got on with everything efficiently. Explained everything before and ran though what had been done after. Felt I got everything I needed. Very happy with the job.

Richie carried out mould removal at my home and did an excellent job. He was clean, conscientious and polite throughout, and provided an all-round good service. I’d happily recommend him.

Femi and Matt man done a great job here today clearing our alleyways

Femi and Mattman did a great work and explained all the process in detail, very professional and would definitely recommend.

femi and ben done a fantastic job very professional

Femi, Mattman & Greg!

Doing excellent work in car park Bromley.

Great work carried out and thorough. Very happy customer.

Richie and Liam were amazing, cannot recommend them enough

Very helpful and experienced guy, which was what we needed in a stressful situation. Matt was personable and told us how to proceed over the next few days.

Mattman and ben come to my house today done a great job

Richie and Eddie did a great job!

Viv carried out a through survey in a professional manner and explained everything that he found along with what the next steps would be.

Viv excellent Sevice friendly efficient informative

I had a biohazard cleanup from this company. At the time of the clean up I was advised that there was going to be an extra charge, before they could give me an actual price I reminded them that my initial quote included a van full of bags. I suggested to them that the van was nowhere near full and I was happy to send them a picture to reflect that.

Suddenly the idea of additional charges were dropped.

A while later I realised that I hadn't received the decontamination certificate. Initially I reached out to my initial contact but received a message that he was no longer with the firm so I emailed their general enquiries. After not hearing anything I called them and I honestly can't remember who I spoke to but I was promised my certificate. It never arrived.

So I reached out again through their webchat and received an email from a manager who also CC'd two other members of staff and their Operations team. He said that I would receive my certificate but if I didn't within 48 hours to chase him.

Well it never arrived, so I chased him. I received no reply from any of them.

I reached out again explaining I still hadn't heard anything, and unfortunately I'm still in that same boat having not heard anything.

In any firm there can be a breakdown in communication, but I have reached out on four occasions, the last two to specific members of staff who choose to simply ignore me.

All it needed was someone to take ownership of the issue and it would take all of two minutes to resolve.

UPDATE: By noon on the first business day following my review I received two items of communication from ICE. The first was through Trustpilot requesting that I remove names from my review. I have complied with this.

The second was from the manager concerned who apoligised and issued with my certificate

This was honestly the best £300 I've ever spent for the survey, I had no idea about mould and it turns out we've been living in a damp bedroom for over a year with a completely contaminated carpet. I'm so glad that now I know that my illness wasn't all in my head and I can finally put it down to something. Matt man was so good, he just knew straight away, did all the readings really methodically and he's so so knowledgeable. I am just so grateful for his help and the team for fitting me in last minute, their expertise and how thorough their work is. I will 100% be using ICE again before I move into a property.

Monty was very helpful, friendly and professional, did a lovely job top marks Mont!!