ICE Cleaning - ICE Drainage Reviews 

802
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering teams for being extremely polite, highly professional, and exceptionally thorough when handling difficult mould and property damage situations. Consumers also deeply appreciate the clear step-by-step explanations, prompt responses, and valuable ongoing advice provided throughout the entire cleaning process. Many reviewers note that workers operate efficiently to restore affected spaces rapidly while leaving areas completely clean and tidy. Some reviewers were not happy with unclear service contracts and experienced significant communication delays when trying to obtain necessary documentation and follow-up updates from management, leading to an unsatisfactory overall experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing technicians as professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, hardworking, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised rapid responses and helpful staff,... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the professional and hardworking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really knowledgeable and helpful, professional, respectful of our home and belongings. We were really stressed to be going through mould and damp issues a few weeks after moving into our brand new... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(802)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Fire restoration

Femi and Louis did an amazing job. Very much appreciated after what we been through and advised on what electricals not safe to use etc.
punctual and polite all the way to the end. Thank you guys

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Viv Wallace

Viv - the most helpful and efficient technician- came out on time, did a perfect clean and explained everything along the way. Thank you!

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

I had an extremely disappointing…

I had an extremely disappointing experience with ICE Service Group. We were given a firm go-ahead for an emergency booking, and our team committed time and resources accordingly. At the last minute, they booked another provider without informing us, leaving us with wasted preparation and significant disruption.

This kind of disorganisation and lack of communication is unprofessional and shows little regard for the time or effort of others. Based on this experience, I would not recommend them for any urgent or time-sensitive work.

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. The team were incredibly hard working . It couldn’t have been easy doing everything using mainly the stairs, but they just got on with it without a single complaint. Really impressed with how thorough they were, and they even cleaned up after themselves. Cleaning little things that dropped off during the process. which made a big difference.

Thank you, ICE Cleaning. I actually wish I could give you 10 ⭐️

Femi, Mattman and Leo

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

If you have a mould problem, call the ICEMEN to rescue you!!

If giving all the stars in infinity was an option, that's the one I would choose.

I was the damsel in distress, in need of urgent assistance to deal with evil fungi and called on the ICEMEN to hheeeeellllllpppp!! Just as the evil fungi threatened to fully sprout through my shower grate, MattMan swooped in, attacked them with his special secret disinfectant and destroyed them forever, earning my eternal gratitude and some sweet Scotch pancakes.

So, if you have a sudden, unexpected evil fungi - or just a regular horrible mould problem or anything else related - don't delay! Call on the ICEMEN to help and your issues will be resolved in a fast, efficient, professional, trusted and reasonably priced manner.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Femi and Mattman

Femi and Mattman

Worked very hard clearing a property and had to mainly use stairs up and down multiple times.

We appreciate you guys. Thanks

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Hope and Javier provided an excellent…

Hope and Javier provided an excellent service in cleaning the floors at a high end corporate building in central London. They checked we were happy with every area before proceeding to the next and produced a nice clean final product. Would highly recommend and will use on further projects going forward.

July 22, 2025
Unprompted review

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