ICS Legal Reviews 

893
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being extremely professional, highly knowledgeable, and consistently responsive throughout complex immigration applications. People note that support staff are polite, attentive, and take the time to explain every single step clearly, which makes the entire journey much easier to navigate. Some reviewers were not happy with communication gaps, language barriers, or unexpected financial requests during their cases. A few individuals also mentioned encountering conflicting information or experiencing moments where communication went silent when difficulties arose, leaving them disappointed with the overall support.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting their deep expertise and unwavering... See more

Service

Clients share profound satisfaction regarding the service, frequently praising the team's professionalism and... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, consistently offering clear... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive quick answers and clear... See more

User experience

Reviewers express great satisfaction regarding their user experience, noting that friendly staff make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Shajjad is incredibly professional and acts with impressive speed and dedication. You can truly rely on him in urgent immigration matters — he responds immediately and knows exactly what to do. H... See more

Rated 5 out of 5 stars

Got some initial verbal advice on securing residency status for my wife when we move to the UK in 2027. The information that we received was clear, concise and will greatly assist us with our applicat... See more

Rated 5 out of 5 stars

I am more than happy to express my profound gratitude to Mr Abdul Kadri and the entire team at ICS legal . Their professionalism, dedication and commitment to my daughter’s ‘family visa’ was unmatc... See more

Rated 5 out of 5 stars

ICS are a serious and professional company. Our family's visa extensions were held up for over a year by the Home Office. The ICS team were patient and persistent and followed all options open to them... See more


Company details

  1. Legal Services
  2. Immigration and Naturalization Service
  3. Immigration Attorney
  4. Law Firm
  5. Lawyer

Written by the company

ICS Legal IAA (previously OISC) regulated, we specialise in UK immigration advice and visa advice. Provide British Nationality, UK Visa, European Law, expert in UK immigration advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

893 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(893)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I can’t express enough my gratitude to this team of dedicated professionals and company from start to finish they have guided us and patiently explained step by step the process to having the ILR granted after our own attempt caused havoc.
I highly recommend this company and its staff they really are truly dedicated to helping making a very complicated application seem simple.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Emran


Emran has been nothing but helpful and made the whole process less stressful.

Welcoming, understanding; exercised a lot of patience.

He answered all our of queries and communication skills were excellent.

June 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with ICS Legal for my immigration and visa needs. From the inital consultation to the final the approval, the dedication, professionalism and expertise of the team was outstanding.
The allocated case worker Abdul Kadir took the time to understand the situation then took me through the whole process with a professionalism that made a huge difference.
I highly recommend ICS Legal for your immigration and visa needs

July 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Advice on visit visa following refusal

I needed legal advice on behalf of my wife visting the UK. She had been refused a visa many times over 10 years. My initial contact was with Humyra and she conveyed knowledge and confidence about the circumstances and process required to mitigate further refusal. Following her, and the Client Support team's, advice, guidance and instructions on making a new application, my wife was granted a UK visit visa. ICS Legal and Humyra were professional, followed up with timely communication and as it transpired provided expert advice.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Supportive, and Worth Every Penny

I submitted my eldest son's health care worker visa-dependent application with them last year. He was about to turn 18, and we were in a bit of a rush.

When we received the visa grants, I cried tears of relief. I know I couldn’t have done this without them. I highly recommend ICS Legal to anyone, especially if you're feeling unsure or overwhelmed. Their experience and commitment to their clients is something I’ll never forget. Five stars and a heartfelt thank you.

July 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Clueless

Clueless , chased money more than paying attention to my case . Paid ICS Legal for my kids dependent visas and both were rejected by HO . No apology, they couldn’t even give me any straight answers on what went wrong or needs fixing . Instead they wanted me to pay them more money to get a admin review. I am a single mother on minimum wage working two jobs just to afford their fees . Claimed that they KNEW what they were doing and had experience in similar cases such as mine . When visas were refused and I needed support no one was available. Took a whole 3 months to “ put documents together “ which was basically just a cover letter to HO . Had no clue what to add for additional information request from HO . I supplied all documents and they just wrote a support letter . No refund , no apology, only a defensive call from Humyra. Took zero responsibility for their work . Did the next application myself and my children’s visas were granted . If you’re a single mother from Africa wanting to get your kids , stay VERY far away from ICS Legal . One star is even too much .

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

I have very great experience with ICS…

I have very great experience with ICS Legal Services and I highly recommend.

Very helpful and professional team.
Just wanted to say a very big thank you
Humyra as she was very kind and ready to answer all questions and made whole process easier and quicker for my mother visas .

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding legal support

I had an outstanding experience with this law firm. Their professionalism, expertise and dedication to their clients are top notch. A special thanks to Abdul for all his support. Highly recommended!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service, thank you ICS Legal

I cannot thank ICS Legal enough for their outstanding support in helping me obtain a duplicate citizenship certificate. I was in urgent need of the document to apply for my newborn's first British passport, and they handled everything with incredible efficiency and professionalism.

From the very beginning, their communication was clear, prompt, and reassuring. They guided me through the process step-by-step, and took care of all the necessary details. What truly amazed me was how quickly they delivered, within just one week, I had the certificate issued.

Thanks to ICS Legal, I was able to apply for my baby's passport. Their service is truly a lifesaver, and I highly recommend them to anyone needing fast, reliable, and expert legal immigration assistance.

Thank you again, ICS Legal – 5 stars well deserved!

June 11, 2025
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Rated 5 out of 5 stars

Quick and prompt!

Abdul, was very quick in handling a situation of mine and helped me with my spouses visa within a short turnaround time. Thanks for the prompt service and guiding me throughout the entire journey of spouse visa application.
Albert James

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Humyra and the team did an exceptional…

Humyra and the team did an exceptional job on my UK Family Visa Application and I can't thank them and recommend them enough for helping me to organize my affairs and get a positive decision. Thank you so much ICS for helping reunite me with my daughter!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Guidance for Skilled Worker Dependant Visa Application

I contacted ICS Legal for assistance with my Skilled Worker Dependant visa application, and I couldn’t be more satisfied with the level of professionalism and support I received. From the very beginning, they provided clear and structured advice, guiding me through every step of the process, from document preparation to final submission.

Their knowledge of UK immigration procedures made a complex and time-sensitive situation feel manageable. The solicitor ensured that all aspects of the application were handled with care and accuracy, including supporting letters and documentation checks. What stood out most was their responsiveness and willingness to clarify any concerns I had, no matter how small.

I genuinely felt supported throughout the entire journey and would confidently recommend ICS Legal to anyone in need of trustworthy and experienced immigration support.

June 10, 2025
Unprompted review

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