ICS Legal Reviews 

893
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being extremely professional, highly knowledgeable, and consistently responsive throughout complex immigration applications. People note that support staff are polite, attentive, and take the time to explain every single step clearly, which makes the entire journey much easier to navigate. Some reviewers were not happy with communication gaps, language barriers, or unexpected financial requests during their cases. A few individuals also mentioned encountering conflicting information or experiencing moments where communication went silent when difficulties arose, leaving them disappointed with the overall support.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting their deep expertise and unwavering... See more

Service

Clients share profound satisfaction regarding the service, frequently praising the team's professionalism and... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, consistently offering clear... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive quick answers and clear... See more

User experience

Reviewers express great satisfaction regarding their user experience, noting that friendly staff make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Shajjad is incredibly professional and acts with impressive speed and dedication. You can truly rely on him in urgent immigration matters — he responds immediately and knows exactly what to do. H... See more

Rated 5 out of 5 stars

Got some initial verbal advice on securing residency status for my wife when we move to the UK in 2027. The information that we received was clear, concise and will greatly assist us with our applicat... See more

Rated 5 out of 5 stars

I am more than happy to express my profound gratitude to Mr Abdul Kadri and the entire team at ICS legal . Their professionalism, dedication and commitment to my daughter’s ‘family visa’ was unmatc... See more

Rated 5 out of 5 stars

ICS are a serious and professional company. Our family's visa extensions were held up for over a year by the Home Office. The ICS team were patient and persistent and followed all options open to them... See more


Company details

  1. Legal Services
  2. Immigration and Naturalization Service
  3. Immigration Attorney
  4. Law Firm
  5. Lawyer

Written by the company

ICS Legal IAA (previously OISC) regulated, we specialise in UK immigration advice and visa advice. Provide British Nationality, UK Visa, European Law, expert in UK immigration advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

893 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(893)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Serious and professional

ICS are a serious and professional company. Our family's visa extensions were held up for over a year by the Home Office. The ICS team were patient and persistent and followed all options open to them. We were kept in the loop and appreciate the efforts they made and how they didn't forget or neglect us over this difficult period

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

“I think this company is very…

“I think this company is very unprofessional. They charged a consultation fee, and then asked for another one even after the first payment. My brother’s solicitor and social worker tried to contact them, yet they still demanded another consultation fee. They seem more concerned about collecting upfront payments, and once that’s done, they start pushing you around. I strongly recommend having a written agreement before paying anything and making sure you understand exactly what the consultation includes.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had fantastic experience from start…

I had fantastic experience from start to finish. I was treated very professionally, the person I spoke to during my consultation was very friendly, made me feel at ease and calm, and gave me the right advice regarding my issues. I will definitely recommend this company to anyone who seeks help in this field.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Immigration Support During Challenging Times

I cannot recommend this firm enough for their exceptional service during a very difficult period. I experienced significant delays with my student visa - arriving 6 weeks late due to visa processing issues, followed by health challenges that further impacted my academic progress. When my university refused to issue a new CAS despite my circumstances, I was at risk of losing my legal status in the UK.
The team advised me to apply for FLR to maintain my lawful status. Although the application was rejected, they swiftly initiated an appeal process that kept me legal in the UK under Section 3C. This bought me the crucial time I needed to complete my programme.
Thanks to their expert guidance and timely interventions, I have now successfully completed my course and obtained my graduate visa. Throughout the entire process, they were always available to assist whenever issues arose, providing clear advice and reassurance during what was an incredibly stressful time.
Their knowledge of immigration law and proactive approach made all the difference. I’m truly grateful for their support and would highly recommend them to anyone facing complex immigration matters

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Dear ICS legal team,

Dear ICS legal team,

I would like to express my gratitude for the recent consultation and the exemplary aftercare provided. The service was of a very high standard, and I felt that all my questions and concerns were addressed thoroughly and with great professionalism. Your team demonstrated commendable expertise and attentiveness, which gave me assurance and confidence throughout the process.

Thank you once again for your kind assistance and for ensuring that every aspect of my consultation was managed efficiently. I appreciate the dedication and effort shown, and I look forward to benefiting from your continued support in future.

Kind regards,
Raj

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with ICS…

I had a fantastic experience with ICS Legal while applying for British citizenship. From start to finish, their team was professional, knowledgeable, and incredibly supportive. They made a complex process feel simple and manageable. Communication was clear and timely, and I always felt in good hands. I’m happy to rate them 5 out of 5 and would definitely recommend their services to others.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Shajjad Well done !!!!!

Mr. Shajjad is incredibly professional and acts with impressive speed and dedication. You can truly rely on him in urgent immigration matters — he responds immediately and knows exactly what to do. He saved my brother’s case when no one else could, working quickly and efficiently. Thanks to his help, my brother is still with us.
I can recommend Mr. Shajjad 100% — trustworthy, experienced, and genuinely cares about his clients. Thank You

November 4, 2025
Unprompted review
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Rated 5 out of 5 stars

My experience was so great with the…

My experience was so great with the company . I was treated with great respect and they were very patient with me and my husband . This is the second time ics legal has helped me .I be working with them in the near future I will be recommending my families and friends.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Initial Advice

Got some initial verbal advice on securing residency status for my wife when we move to the UK in 2027. The information that we received was clear, concise and will greatly assist us with our application. All our queries were answered and we will definitely use ICS Legal if we require help with this process in the future. More than happy to recommend ICS to anyone else in the same situation. Thanks.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5-Star Review

⭐⭐⭐⭐⭐ 5-Star Review

I would like to express my sincere gratitude to ICS Legal for their outstanding support and professionalism. They handled my Home Office application with great care and attention to detail, ensuring every step was completed correctly and on time.

Mr. Omeran, and their team was always responsive, knowledgeable, and reassuring throughout the entire process. Thanks to their excellent work, my application was successful.

I highly recommend ICS Legal to anyone seeking reliable and expert immigration services. They truly deliver results with honesty and efficiency.
Dr. Mohamed Abdalla

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

US to UK, no problem with ICS

The process of relocating to a new country isn't easy, but the team at ICS made the visa process as easy as it could be. They were very responsive and always responded to communications within 24 hours.
I highly recommended ICS for anyone going through the visa process!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support

Imran was professional, knowledgeable, and genuinely invested in my case. He guided me through every step of the process, from gathering the right documents preparing and submitting the final application.
Thanks to Imran

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

ICS Legal provided outstanding service…

ICS Legal provided outstanding service with my Partner Visa application. From the very start until the final approval, they were supportive, professional, and always quick to respond. Humyra in particular was excellent — attentive, understanding, and a true credit to the team. Thanks to their help, my Partner Visa was granted, and I’m very thankful for their guidance.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Expert Analysis on a complicated immigration matter

AbdulKadir provided insightful analysis and options to consider for someone whose student visa was curtailed by the Home Office.

The underlying matter was quite the mess with another law firm handling the matter, but AbdulKadir expertly analysed the issue on ground and provided alternatives the student could pursue as well as the timeframe in which these options could be acted upon.

Also, AbdulKadir was readily available, reachable, empathetic and provided us with a detailed email covering the details of what was discussed on the consultation call.

Overall, it was an extremely pleasant experience with ICS Legal and I wish I could give more than a 5 star rating.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Dumbfounded

Dumbfounded and had no idea of the loopholes about human rights case. Please read.
I made a human rights application with ICS which was refused. I sent over so many supporting documents, evidences and personal statements. They uploaded all my documents and supporting statements exactly as I sent it without making it match what they said as my reasons for being in the UK. They made a completely different reason for why my application was put in and it was contradictory to what I put on my personal statement so it is no shock it was refused.
I received my decision months later after it’s been already made by the home office and I had no right to appeal. There was no consolation about my situation even when the home office had made the decision months ago before I received the receipt of the decision. They did not chase the home office to explain this to them. Now I am having to chase ICS lawyers to get that information so I can show it upon return on a different route. I was straight away asked to pay some money to reconsider the decision. Which was almost £1000.
It was so difficult to reach the lawyer handling my case. I had to ring the main office to get contact to Abdul who was handling my case. After I mentioned I was willing to pay for reconsideration.
They have professionalism as a firm in gow tgey address situations and word what they need from clients. But there is no sympathy and genuineness from them on outlining if your case will succeed. And to reach them after you have paid some money to get what you’re inquiring about is very difficult.

If you’ve read up to here, please save yourself and find a different lawyer. I would’ve preferred if they told me they are not specialised in my human rights application. Rather than put the documents exactly how I sent it to them. They might be specialised in other visa type routes but from my experience I would definitely not recommend due to their expertise in not finding ways to make an application compelling. It seems they did not even read the documents I sent and it’s just uploaded with my application and a different statement. I saw a similar review of a lady who had a similar experience said after she got a new lawyer different from ICS, her visa was granted. But similar situation with first refusal.
You want a lawyer who tells you straight up that your case has a good chance of not succeeding. Not getting your money and trying to get more where it’s clearly no chance of it working.

September 18, 2025
Unprompted review

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