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Comparez les meilleurs garages pour votre entretien auto sur idGarages.
22 Avenue Aristide Briand, 94110, Arcueil, France
2.4
893 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from idGarages.com
Bonjour et merci pour votre avis bienveillant, nous sommes heureux que votre expérience positive avec notre service soit à la hauteur de vos attentes. Nous vous souhaitons une excellente continuation. Le Service Client idGarages.
Intervention efficace . Bon contact et fiable je recommande.
Reply from idGarages.com
Un grand merci pour votre retour positif ! Nous sommes ravis d’avoir pu vous apporter satisfaction et votre message nous motive à continuer à offrir le meilleur service possible. Au plaisir de vous revoir bientôt ! 🚗
Service simple, efficace & annulation possible (à l'avance) en cas d'empèchement. Continuez ainsi ! Merci
Reply from idGarages.com
Un grand merci pour votre retour positif ! Nous sommes ravis d’avoir pu vous apporter satisfaction et votre message nous motive à continuer à offrir le meilleur service possible. Au plaisir de vous revoir bientôt ! 🚗
Reply from idGarages.com
Bonjour, nous sommes sincèrement navrés . Nos équipes du service-client ont tenté de vous contacter afin d'obtenir plus de précisions sur votre expérience. Pouvez-vous nous préciser les raisons de votre insatisfaction? D'après nos informations le rendez-vous n'a pu être maintenu et un remboursement des frais de réservation payés avait été engagé. N'hésitez pas à revenir vers nous afin que nous puissions trouver une solution.
Reply from idGarages.com
Un grand merci pour votre retour positif ! Nous sommes ravis d’avoir pu vous apporter satisfaction et votre message nous motive à continuer à offrir le meilleur service possible. Au plaisir de vous revoir bientôt ! 🚗
New French startup company where you can book online in several car dealers to fix your car. They say that they work with garages "adhering to the strictest quality standards".
How it looks in reality:
- I reserved a timing belt change and paid 10% of the price as a reservation. The appointment I took was in two weeks.
- I received the confirmation.
- After 3 days it started to get suspicious that on their site my appointment was still "to be confirmed"
- I called them and they said that "maybe the car shop doesn't read its mail" (so much for their strict quality standards) and they will call me back that day
- Of course they didn't call me back
- I called again 2 days later, they promised to call again
- Finally I gave up waiting for them and called the garage directly who said immediately that my appointment time is "not available". When I asked how it was possible to reserve they said that they "don't refresh often" their available slots. So much for their quality standards again.
- The garage recommended me to "send a text message in the evening" to see if a few weeks later they would have the time. No thanks.
- Now I'm running to get back my 10% reservation fee.
Conclusion: a good idea, but in reality they work with garages that don't even read their mails - making the whole service frustrating and unusable. I've lost a week waiting for an appointment that wasn't available form the start.
UPDATE: Changed to two-stars because I got back my 10% advance.
Reply from idGarages.com
Thank you for your feedback, we are sorry for your bad experience. We have refunded your booking fee and hope to have met your expectations in this situation. idGarages Customer Service.
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