Simple sign up, 100% uptime, EU roaming (WHY I SWITCHED TO IdMobile) The only issue was with my sons customer service issue. He missed one payment and then when many months being charged but getting n... See more
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Review summary
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Based on these reviews
We use an ID mobile SIM in a 5G router (4G in practice) in a holiday home to provide internet access. The 60GB deal is great as it comes with rollover, meaning that if the whole amount isn't used, it... See more
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I've been with ID mobile since I first started using a mobile phone. Prices are upfront and clear and comparable with other companies. East to switch to a new mobile by sticking with them rather than... See more
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I read love ID mobile just one little problem, I was told this year that I'd get 150 gigs of data. But i've only ever received one hundred, not sure what's going on there. I have been with ID mobile a... See more
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Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.3
Excellent
66K reviews
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Almost 5*
Great value, signal ect, the only downside was getting help as directed to Q&A which is not always very helpful, otherwise it would have been 5*
April 17, 2026
No problems
April 17, 2026
Good coverage. …
I live in a rural location and with some networks coverage is patchy. I'd is not signal is strong..
April 24, 2026
I have been with iD mobile for many…
I have been with iD mobile for many years now, never had a problem and two yearly upgrades go seamlessly, also they never try to force you into anything you don't want or can't afford, will be staying with them for many years to come
April 24, 2026
Very happy customer
I have had no issues with iD mobile from day 1 that's incredible this day and age well done.
April 24, 2026
Good service and excellent price.
April 24, 2026
No problems whatsoever with this…
No problems whatsoever with this company, works well at home and abroad too
April 24, 2026
Nerwork outages not given compensation…
Nerwork outages not given compensation and phone never worked in norway
April 24, 2026
Good service
April 24, 2026
Very reasonably priced
April 15, 2026
A lady called Anelisa was very helpful…
A lady called Anelisa was very helpful and dealt with my query very professionally.
April 24, 2026
Unprompted review
Value for money.
April 21, 2026
May use AI-assist with repliesRead more
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It was all very time consuming
It was all very time consuming. Felt like wasting time to end up where I originally asked at the start of the chat. Almost 1.5 hours is very over the top just to get a new upgrade.
April 24, 2026
Unprompted review
Reply from iD Mobile
Hi there,
Thanks for your message, and I’m really sorry for the time this took. I completely understand how frustrating it is to spend so long in chat just to get back to where you originally needed to be.
We appreciate your feedback, and I’m sorry for the inconvenience this caused you while trying to get your upgrade sorted.
Quick steps to complete your upgrade:
• Ensure you are logged into the correct iD Mobile account
• Go to Upgrades / Shop in the app or website
• Select your preferred handset and plan
• Proceed to checkout and confirm details
We’ve requested further details from you. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible.
We appreciate your patience and the chance to put things right.
Regards,
Lamiya
The iD Mobile Team
Honest worst people ive delt with
Honest worst people ive delt with, take ages to reply and will take money off anyone but only speak to main person surely your should only take payments from account holder that only matters when you complain, im paying for a service so I can ring out and message but a high percent of the time you can get service!!! Had to quit delivering because the network was that bad!! You get 3 days to pay your over priced bill before they cut you off but yet you can t get signal to make a call or send a text, absolutely overpriced terrible crap and they will reply to this saying something like " message them" on the socials their on and when you do by the time you get signal they ended chat!!!!!!! I live 2 miles from a 5g tower and get nothing , cant pay with 3 days of bill ( so weekends) cancel your service yet pay for a service you dont get, cant wait to pay my phone off to get rid off ID, worst provider ive had hands down, set to the date experience back last year because ive tried contacting them and all their good for is diverting. on esim too so if you like traveling without being able to contact any anyone or have permanent WiFi then these are for you otherwise don't bother , network is diabolical
April 25, 2025
Unprompted review
Reply from iD Mobile
Hi Kurtis, thank you for your review.
Thank you for your message, and I’m really sorry to hear about the difficulties you’ve experienced. I understand how frustrating poor signal and service issues can be, especially when you rely on your phone daily.
Please try the following:
• Restart your phone
• Turn Airplane Mode ON for 30 seconds, then OFF
• Check Settings → Mobile Network → set to 5G/4G/Auto
• Manually select network → set to Automatic
• If using eSIM, ensure it is active and restart the device
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible.
We appreciate your patience and the chance to put things right.
Regards,
Lamiya
The iD Mobile Team
Reliable
Reliable, competitively priced mobile 'phone contract. 5G data is speedy and the data allowance is more than I've so far ever needed. I've also used the 'phone abroad in Spain and France without any problems.
November 11, 2025
Switched to iD Mobile recently and…
Switched to iD Mobile recently and things were fine for about a week — then out of nowhere my data became basically unusable.
I’m now getting around 2 Mbps download speeds with 3–4 bars of signal. That’s not just “a bit slow” — apps fail to load, Reddit times out, and even basic browsing struggles. Hotspot is just as bad, so it’s not a device issue.
What’s frustrating is:
- It worked normally at first, then suddenly dropped off a cliff
- I was previously with Smarty (same Three network) and had zero issues
- I’ve reset network settings, changed bands, tested multiple locations — no improvement
- Customer support is effectively unreachable (live chat won’t even load)
This isn’t just coverage — it feels like something is wrong with how iD Mobile handles data or manages connections.
A mobile network shouldn’t go from fine to unusable overnight with no explanation.
Leaving after a week.
Avoid if you rely on consistent mobile data.
April 23, 2026
Unprompted review
Reply from iD Mobile
Hi Jack,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the experience you’ve had with your data service.
I completely understand how frustrating it must be when your connection works initially and then becomes unusable without warning. That’s not the experience we want you to have with iD Mobile.
We did try to contact you so we could better understand the issue and support you further however reached voicemail, as additional checks are often needed in cases like this.
📱 Please try the following steps:
For iPhone:
* Go to Settings > Phone > My Number
* Please change it to the number you wish to keep
* It may not allow you to change or save immediately
If the number does not update:
* Open the Settings app
* Tap General
* Scroll to the bottom and tap Reset
* Select Reset Network Settings
* Enter your passcode if prompted, then confirm
* This will refresh your network connection and may resolve the issue
For Android:
To check or update the number shown on your device, please follow the steps below:
* Go to Settings
* Tap About Phone or About Device
* Select Status
* Tap My phone number
📌 On some devices, this may be found under SIM Status or SIM Card Status within the Status menu.
🔄 Additional checks
- Please try your SIM in a different handset to confirm whether the issue is device-related
- Restart your phone after reinserting the SIM
- Ensure your device is fully up to date with the latest software
- Test in a different location if possible, to rule out local network congestion
We have also sent you an email so we can continue supporting you and ensure this is properly investigated.
We’re very sorry again for the inconvenience caused and appreciate you allowing us the opportunity to look into this further. If you reply to our email, we’ll take it from there and work with you to get this resolved as quickly as possible.
Kind regards,
Owethu
The iD mobile Team
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