Ie Wowhd Reviews 

Ordered a number of CDs about 3 months ago, some turned up over this period of time but I've now received two emails saying two CDs are delayed by their suppliers. Both are mainstream CDs I can now buy off the shelf at HMV, Tesco and Asda for less! I couldn't log in and contacted customer services who came back in 48 hours to say their site was moving to improve service. I can now login but have no order history so will need to dig out emails to make sure it is only two CDs I'm still waiting for. I have sent further emails asking for a refund and have heard nothing. Not sure this is really proper retail, dare I say legal, practice taking money for goods without them being in stock and not supplying them after a few months. I found WowHD via a reputable Cashback site. I appreciate they have no control over retailers but will also contact them advising them of what appears to be standard practice. Needless to say I won't be using WowHD again but I'd still like my money back! Stick with a more reputable sight, or pop down to HMV, saving a few pound is just not worth it.

Like all your guys, I ordered on 22 May,they just say delay from the supplier. But all of its promotion of facebook, twitter, email newsletter are stop since the same date. They have shut down the Hong Kong site, and have a "new site migration" so all my order history, payment record, shipping info, address, are gone, I found someone at the wow facebook page had the same issue. I agree they may facing financial problems.

Ordered a blu ray ,set up my account WITH WOWHD UK, all fine! Then a week later got an email saying to click link provided to change password and my details 'migrated' to their new site, which I did. Now 3 emails to them later, my account is blank with no details of order or personal details, they won't answer my emails asking about this and to cancel the order ( they have taken payment and changed blu ray info to region A which was not on the original info page at time of order!). So am stuck at this moment, frustrated and angry, feels like a scam!!! BEWARE AND DON'T USE!!!

It's fairly obvious that this company has some serious cash flow issues. I ordered a CD in May and it's now over 2 months later and it's still on backorder. It's a standard release CD that came out last year, and it's available everywhere else for immediate delivery. I fell for the usual trick - low price. This company is obviously failing to pay suppliers and is now 'on hold' till its bills are paid. Very common in business. (Even happened to me in my company many years ago). Till this is resolved, we might all have a very long wait. I just wish they were a little more open and honest with their customers, who then might just be a little more understanding.

I ordered a cd back in May and WOWHD kept saying they couldn't supply. In the end I cancelled and asked for a refund, which they have done.

WowHD used to be slow for pre-orders, no big deal - you accepted the wait of 10 days after release in exchange for low prices, but recently things take 5 or more weeks to ship - or in some cases, not at all.

Same problem as other reviewers. Order outstanding for unreasonable length of time. Refund requested, no reply from customer service. Trading standards should be contacted concerning this company.

Won't go in to my whole ordeal with WowHD but needless to say very much the same as other comments. What was once a great company to purchase through, and have done for years, is now completely untrustworthy. Standard repeated emails thanking me for my patience (clearly my patience had long gone), fobbed off, ignored and lied to. Honesty would have gone a long way towards me keeping the faith! Really disappointed as this was my 'go to' place for music but for the sake of sanity I won't be going back. The internet is rife with complaints (check out the FB page!), really surprised WowHD hasn't offered up some form of explanation to save business.

Used this company for several years. Have had no cause for complaint before as choice of stock, price and customer service have been exemplary. Delivery was free but a bit slow however this was of no concern. I have recently pre ordered 3 cd's but despite waiting 2 months for 2 and 3 months for the other have still not received any of the items. Of course u pay up front so they have already banked the money. Every enquiry by e mail elicits the same standard word for word reply along the lines of problems getting stock from supplier. I have asked for return of monies paid so that I could source the items from another company but still got the same standard e mail! It would seem that the company is in meltdown so I doubt whether I will get my order or a refund. I notice several other people on your website have encountered the same problems with WOW.HD so I would reiterate that it is probably wise to steer clear of this company in their present state.

I also ordered the above on 4th April and of course CD WOW took my money immediately.
I have twice sent emails to them and both times received replies saying that they were having problems with their supplier . I told them that the simple solution was to change suppliers but I suppose that that's a bit too easy.

After waiting over 3 months for a product that I have paid for and will probably never receive I will obviously never use them again. If I could I would give them no stars .

Ordered a cd which never arrived. Have emailed them numerous times. Got one reply to say that maybe it went to a neighbour. I answered, saying that I had ordered it to my work address which has 24 hour reception staff and I want a refund as I have had to buy in a store since.
Not one reply since to eight emails.
I will never use this company again and happily there is no need to. They still haven't refunded me and no product received. Like others, I have ordered from them in the past with no problems but seems to be a different company now.
Please DO NOT USE them.

This WAS really a good company. Never been the fastest in the world, but surely one of the cheapest, for cd's: You always had to be prepared to wait approx. 14 days for your order. But now it 's gotten a lot worse: I'm still waiting for one cd ordered 28/04 (one you find everywhere in the shops these days: Eels Royal Albert Hall !!!!!) ..........and even one from 26th of february!!!!!

once you order thats it.you have had it.they take your money straight away.been waiting 3 months for dvd.they dont reply to emails.bye bye money.check them on facebook also.full of complaints.

Please do not use this company. My history is as follows:

Placed an order for cosmetics, after 3 weeks still showing pending delivery after lots of emails, receive a credit on the account.

Then place another order for cd's several emails later told they do not have it in stock and it is backorder - another credit note issued

Final straw place another order for CD's in stock, waiting waiting several emails later get told it is backorder and it could be 6-8 weeks

No response when I ask for the matter to be escalated to a manager

Really the most appauling level of service I have ever experienced, to be honest they should not be allowed to trade in NZ as they are deceiving us with their web site showing in stock and delivery within 10 days something should be done about them asap

PLEASE BE CAREFUL BEFORE PLACING AN ORDER WITH THEM YOU MAY NEVER GET IT !

I have bought a LOT of CD's from them over the years but recently they seem to be taking orders for stuff they don't have and/or can't supply. I ordered 3 items recently all were supposedly in stock, one has been dispatched the other 2 magically placed on back order. The CD's invariably come in with cracked cases too due to their substandard packaging. Needless to say I won't use them again - there are plenty of other options out there now.

Broken goods shipped to my address, Shipped it back and asked for a replacement, no reply what so ever until I emailed them a month later which by then they admitted they have received the damaged good for over a few weeks. The next day, they emailed me it is not possible to replace the product because the product price has changed since then. Emailed them again highlighting that the replacement option is offered by them in the first place and the email seems to have gone into a blackhole... Horrific service and CS is basically nonexistent.

Up until recently I have used Wow-HD (formally CD-Wow) a lot over the years. But now I do not think I will use them again. I ordered up 4 CDs in May in time for birthdays, and Father's Day. Two of the items were pre-order (both being released in early June), and I expected them to be shipped soon after release. A week after release and they were on 'Back Order'.

I contacted Wow, and finally I got a response that their supplier did not have stock, so I asked for them to cancel the order for the remaining 3 CDs. Since I sent the cancellation order, they then dispatched one of the CDs, and was told that when it arrived that I would need to request a returns form. A week later the CD arrived, and I have requested a returns form, but still no form.

Communication seems to be only by email, and they take about 3 days at least to respond. I would expect a quicker turn around. What is so annoying is that they are quick to take your money, take ages to deliver a CD (if at all), and even longer to respond to emails.

The deals maybe good, but the turn around is too long. Think hard before using them.

Emailed them twice - no reply. My order (1 book) has been pending dispatch for well over a week. When I visited their website a few days ago, I discovered that they are no longer selling books. What is going on WOW HD??!

I ordered a CD which was listed on their website, did not state it was out of stock and when looking into where my order is, it is on backorder since 22/5/2015. I have had not contact from them stating that there was a delay and I have also emailed them via their website regarding this matter and still have not heard from them. They have no contact phone number listed on their website and now I am concerned I may not even receive my order, although they have my payment!!!!! Frustrated, especially since this was a gift I was purchasing for a friend's birthday :(

I should've known better. Enticed by great prices ( 15% off sale used to get me every time) and some great import titles unavailable here in Oz ....I gave them yet another chance! Silly! It keeps getting worse! Expected to ship in 7-10 days if not in stock no longer apples ....with my items anyway! I've have six items on back order .....some for over two months! Why bother listing them? You may pay more with eg Amazon....but they offer brilliant service! No more WOW HD for me. What was once a great shopping and customer experience has gone. I don't want any one else to have the same experiences as me. Goodbye to my years of shopping with this company. What a shame.