iFit Reviews 

Worst experience, online customer support, great if you get the right person. Software clunky. Unable to connect to the internet on my treadmill, and they are unable to help. Every time I try to connect to the service, it silently fails with unable to connect! Now this is a large company praying on people.

IFit discontinued my membership and now wants me to pay more because the deal that I was on doesn't exist. My CC expired and even though I entered my new one, for some reason they couldn't charge to it. Rather than email me to let me know there was an issue, they canceled my membership. I only found out when I logged into use my bike. When I called to find out why they canceled it they indicated they do not tell customers if there are billing issues and will close the account without notice. Now they want me to pay $100s of dollars more than I had before to renew my membership. Shady company!

If I could give it lower stars I would…. Barely works half the time. I’ve only had it a year and it is already breaking.

I purchased the ProForm Pro 9000 around 10 months ago, and I’m already seeing rust forming on the machine. For a treadmill at this price point, this is incredibly disappointing. I followed all cleaning and maintenance instructions exactly as outlined in the manual, so I expected the materials to withstand normal use, including exposure to moisture and sweat.

Unfortunately, the customer service experience has been equally frustrating. Instead of receiving meaningful help or solutions, I was met with dismissive responses and assumptions that the issue was due to poor cleaning, wear and tear, or moisture — none of which should be expected on a product less than a year old. No practical resolution has been offered.
Overall, I’m very unhappy with both the build quality and the lack of support. I expected far better from a company that promotes durability and reliabi

I like my nordictrac equipment but hate ifit! I have 4 nordictrac products (treadmill, bike, rower, mirror) three of them will not connect to ifit at all or will not stay connected. The treadmill has no way to set up progressive workouts (AI is a joke) and monitor fitness progress so I have been using it manually for the past year while my expensive annual membership ticks away unused. So very very sorry I bought ifit equiptment. I warn everyone that asks against buying it!

Their aggressive and frankly sneaky pricing approach leaves a bad taste. No way to switch off auto-renew unless you also cancel. But they don't tell you anywhere what happens if you cancel (i.e. will you enjoy the benefits up the the date that you have paid). You get no refund. So I just auto-renewed for £340 Outrageous... up from £314 last year). No warning, and no ability to get refund. Everything is obscure on the website to stop you from managing your membership. Very difficult to find a relevant contact number or e-mail address in Europe. Their ridiculous support bot is useless and points you to a US support number. So I'm leaving iFit, not solely because of the cost (I could hold my nose and suck it up), but the tone of the company just makes you feel like you are being ripped off and they want to squeeze every last cent out of you.

I just returned my $3000 NordicTrack treadmill. This is the fourth Nordic track treadmill I’ve purchased. My first treadmill I paid a little over $1000 and put almost 4000 miles on it. It was awesome. My last treadmill I paid about $3000 for including Warranty and membership and it was defective out of the box. As soon as I turned it on it rattled and screeched like crazy and the touchscreen monitor did not operate properly. I contacted customer service, which is horrible and has been throughout my last two Nordic track/IFit purchases. I purchased this last treadmill through an upgrade program where they took my old treadmill as part of the upgrade and charged me $99. The old treadmill was still operational, but was hoping to upgrade to the top of the line better product, which did not happen. They would not refund me the $99 as they use a third-party vendor to install/Haul away treadmills. They absolutely refused to refund me this. Now I have no treadmill. They were supposed to send a technician to look at the new treadmill, and this never occurred.In my opinion, the quality of their products have significantly decreased over the years. It is obvious to me that they are not as sturdy and as strong as the older models and their quality control is horrible. Their customer service in my experience today was not good. I will never purchase another NordicTrack or IFit product again. This review has no bearing on the quality of the IFit trainers. They are exceptional! I have enjoyed many years of exercise with many of these trainers, which I will miss.

In UK SouthWest. Appalling connectivity. Despite having excellent download speeds on my internet, the iFit App not only hangs (buffers) but does not allow any keys to be pressed to escape from that. Massivly frustrating considering this is costing £350 per year. Both my BT and my Virgin Media internet connections suffer the same problem and is no different on iPhone or iPad. Help may get back within 48 hours! Pathetic!!!

I signed up for something completely different yet received 2 emails confirming my subscription for ifit and a payment receipt. I never signed up for this. Managed to cancel my subscription but I shouldn't have to.

This is not the 1st time. I've worked for months to get a hold of them. When I do a person with a script. No matter what you tell them they still ask questions you have already told them many times.
Then they keep you on the phone for an HR just doing what the book says. And again you've already done this. You ask for a supervisor no one is around. Yeah they'll call you back never do.
You ask them to CK your warranty. Oh they can't do that you have to call back a different number and wait another 40 mins on the phone just to be told they'll get back to you
Bad news company!!!! I've this this issue since I bought in 2017.

WARNING: Avoid ProForm and NordicTrack Equipment from ICON Fitness

I paid over $1,100 for a ProForm Pro 16.9 Elliptical Trainer from Amazon, expecting a reliable, quality machine. Instead, the console became completely useless with persistent error messages and freezing, despite every update and reset. No fix works.

Contacting ProForm support was a dead end. They refused to replace the faulty console or provide meaningful assistance, dismissing a consumer’s reasonable expectations that a manufacturer will standby their products, and pushing me to purchase a brand-new machine instead.

The situation worsens with ICON Fitness, ProForm’s parent company, aggressively promoting their NordicTrack products with machines that lock essential functions behind costly iFit subscription paywalls. Without a subscription, vital features are disabled, turning your “smart” equipment into little more than an expensive humongous paperweight. Consumer Reports and thousands of customer complaints on review sites and forums confirm that recent iFit software updates have rendered many machines inoperable, with no parts or timely repairs available.

Customer service is abysmal. Expect long hold times, delayed or unavailable replacement parts, and denied warranty claims, forcing you to spend hundreds more just to maintain equipment that should have worked like any other reliable fitness equipment.

If you want fitness equipment that actually works, backed by a company that honors warranties and respects customers, steer clear of ProForm, NordicTrack, and ICON Fitness. They have converted home fitness into a subscription cash grab, leaving honest buyers frustrated, out of pocket, and stuck with broken gear.

Bottom line: Do your research and consider other brands that stand behind their products and provide reliable fitness equipment without forcing you to spend hours trying to troubleshoot and corner you into costly subscriptions just to use what you paid for.

UPDATE: iFit representative reached out to me and validated my concerns. The representative couldn’t help because the defective console is unavailable.

⚠️ Buyer Beware

Be very cautious when dealing with iFit memberships. Their system can be confusing, with duplicate charges, unexpected renewals, and difficulties accessing existing accounts. Refunds are refused even when issues are clearly caused by their own errors, and customer service offers little help other than sending you to paid arbitration.

I’ve completely lost trust in the company — make sure to double-check your billing and cancel renewals early to avoid being charged for services you didn’t agree to. Also watch out for ‘End of membership’ where you can’t access accounts without setting up new ones

Workouts are also pretty mundane and don’t renew or have new ones for ages

Update re response below - I havnt received anything further from yourselves other than your final comments at attribution. Happy to talk through the concerns however complaints have been ongoing since the summer to which i am exhausted from and still £340 out of pocket

Really poor service, treadmill has been out of action more than working so far this year, same issue (Nordic track treadmill-stops working mid work out)

Customer service team really poor, they are telling me an engineer called last Friday and left a voice mail, I never received any calls or voicemails, so they also don’t tell the truth.

I would advise that you do not buy any products from a company that partners with these guys.

Ifit keeps crashing and not saving workouts
i then subscribed to the Train membership and since then unable to login / connect to my RW900 rower
Also, bluetooth is not working so unable to connect heart rate monitor. Tried to contact IFIT customer services multiple times via different platforms....nothing .....i would stay well clear, you have been warned

We are both 70 plus, keen cyclists and we wanted an exercise bike to keep us going through the winter. We purchased a Nordic Track (iFit) bike through an excellent retailer, but the problems with iFit started as soon as we put the bike together. It was quickly apparent that the seat post could not be connected because the knob could not be screwed in.

Following phone calls, emails and videos from us, the iFit Customer Service team decided that the seat post itself needed to be replaced, despite us having queried the fact that there was no spring mechanism in the seat post knob.

Fast forward several weeks and after having been repeatedly told that the seat post was out of stock, with no timescale for when it might be available, we were sent a video showing what the seat post knob looked like and how it attached to the seat post. It was clear very quickly that our seat post knob was lacking the spring mechanism that we had identified in the first place.

So we suggested that a replacement seat post knob be sent to us. Very logical you might think.

That too was out of stock, with no timescale for when one might be available.

We had indicated that we would be seeking a refund. At no time did iFit suggest replacing the whole bike. It was left to our original retailer to ask that question. When he did and was told that would be possible, we asked what we thought was another very logical question. Why not just take the seat post knob from another bike and send us that, which would save time all round and considerable expense for iFit?

Seemingly it wasn't possible to send us a seat post knob, probably at a cost of £20, which we could fix to the bike we had already assembled. iFit could only send us a complete bike, which we would have to stay at home on an agreed date to take delivery of; spend time assembling once again and have a bike taken away that couldn't be used because of a small missing part that they could have sent to us. You couldn't make this up.

But it doesn't end there. We reluctantly accepted iFit's only solution to the problem of their making, provided the replacement bike was going to be delivered at the same time the faulty one was being collected. That wasn't possible said iFit. Cue our request for a refund.

In summary, this is a perfect example of how to take a minor customer service problem; deal with it in such a poor way, including ignoring queries/suggestions from the customer and find ways of turning it into a complete PR disaster. But iFit made it quite clear they didn't care, either in the UK or through their Head Office in the USA.

I spent a large part of my career in advising companies how to win at customer service. It really isn't that difficult........ unless you happen to be iFit.

Update 29 Oct 2025. See the comedy reply from iFit, which just compounds everything that went before. Presumably they've looked at the 1 star review, selected their generic response for 1 star reviews and not bothered to read to the bottom. We didn't take the replacement bike, because they wouldn't deliver it at the same time as taking the faulty one away. We had a refund. Hopeless!

Update 30 Oct 2025. It's amazing how iFit can't locate a spare part for their equipment in several weeks but can reply to negative feedback in 24 hours. iFit read the edited review, which didn't remove anything from the original, then they completely re-wrote the reply. Maybe if they had read the initial review, they might have sent an appropriate reply in the first place.

Maybe if they had any real interest in customer satisfaction, they would treat this as more than just a box ticking exercise. With 1 star reviews for them being the norm, their repeated platitudes on here serve no purpose whatsoever.

If you have a nordictrack thats running ifit software (i.e. a treadmill). disconnect it from wifi immediately if its running ifit software as ifit are notorious for pushing dodgy firmware updates that will eventually brick and render the machine junk. Its common to happen once machine it out of warranty and they will claim parts etc no longer available (our £1000 treadmill was only 5 years old), now its dead and destined for the dump!

I have been a customer for over 5 years. IFIT cancelled my subscription and would not renew it at the monthly rate I was paying. They were more interested in upselling at a much higher rate. IFIT has lost my long term business.

Issues getting ifit to work on my nordictrack s22i zero response from ifit

5 months on and still not working
S22i bike I brought this bike five...
S22i bike | brought this bike five years ago I recently moved home and it was no longer connect to the Internet keep saying privilege mode. I rang customer service which were completely unhelpful. All they want to know is the serial number that I cannot find it on the machine as I am shortsighted. I have asked someone to help. He could also not find it. Wish I brought the product beginning with p
28 May 2025
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Reply from iFit
4 Jun 2025
Kev
We are sorry that your bike stopped working properly after your move and that you didn't