iFit Reviews 

I have paid about $600.00 for biking video.s and they have sent me videos of everything else. I bought this for biking video's and nothing else since biking exercise is all I can do.

Shocking. Do not buy their NordicTrack products (yes they are part of the same Group) - no after sales support, if it breaks out of warranty you're stuffed. I bought their Commercial X32i product which despite the commercial name tag stopped working just outside warranty. "We can no longer get that part have you tried ebay" was as helpful as they got. It wasn't old!!!!

I used to love this subscription for my treadmill. Now for me to get the same experience I had 6 months ago where I paid $144 a year for, I have to upgrade and pay almost $400 a year. That's more than what I pay for my Gym Membership. Unacceptable!!! Considering canceling the whole mess. Spending 30 minutes trying to find something that I don't have to upgrade makes me just want to go to the gym and get rid of this Nordic Track.

Frustration and dissatisfaction! It continually doesn’t work and despite paying for a family membership only my husband works and I continually get asked to sign up and pay! Continually ruins my workout schedule - bought the Nordic Track with iFit, as with work I find it hard to find time to get to a gym. Completely regret it! Waste of money!

iFit has to have one of the worst product offerings of any company I have ever dealt with - both in terms of software and hardware.
The concept is brilliant but the reality is woeful.
Nothing works as it should and their support is dreadful. I just sent a lenghty email outlining a raft of problems I've endured for three years now - and reported many times.
I've just been informed by email reply that they no longer accept support requests via email but offer three "convenient" methods of support - phone, live chat or text messaging. The all operate in daylight hours in the USA but I live in Australia so unless I call them in the middle of my night, I have no support option avaliable to me.

Purchased a Nordic Track treadmill from Revel Sport 18 months. Now onto my 2nd warranty claim which has been rejected by I-Fit. No chance of using the treadmill in manual mode. Treadmill kept freezing until now when the electronic screen no longer works and is blank/no power. Fan on and cannot be turned off so there is power to the treadmill.

I-Fit has rejected the warranty claim stating that we need to pay for the labour component to rectify the blank screen.

Absolutely terrible product - $2,000 treadmill that lasted not even 18 months.

Avoid purchasing a Nordic Track treadmill with I-Fit software. The worst product and worst customer service I have encountered.

Next step for me is ACCC to put in a formal complaint against the company as they are breaching my consumer law rights.

$2,000+ treadmill, and the only thing NordicTrack/iFit cares about is selling you a subscription. Constant iFit subscription prompts are everywhere when trying to use the treadmill. You can't escape it. Their “customer service” is laughably tone-deaf. They even criticized me for contacting both iFit (parent company) and NordicTrack when it’s nearly impossible to reach a real person. Chat, phone, and email are basically useless; the fastest response I got? Facebook Messenger, which isn’t even listed as a contact option.

Oh, and if you want trackable stats, workouts completed, or any progress tracking? That only shows up if you purchase iFit — news flash, your fitness watch or phone already does that for free. The purchase of a $2000 treadmill isn't good enough, they need to be able to milk their customer for more money yearly.

If you just want to run, don’t buy their treadmills. They're not the company they were in the early 2000's.

EDITED TO ADD: IN THEIR REPLY THEY SAID THEY TRIED TO REACH OUT, NO THEY DID NOT. NO EMAILS. NO CALLS. JUST LIES TO TRY TO MAKE THE CUSTOMER LOOK SILLY. ADDITIONALLY, WHEN I REACHED OUT, USING MULTIPLE AVENUES, EVERYONE SAID THERE IS NOTHING THEY CAN DO. THEIR PRODUCT IS AS DESCRIBED ABOVE, END OF STORY. THEY CANNOT FIX IT. AGAIN, READ THE REVIEW. REACHING OUT TO IFIT.COM WOULD DO NOTHING!!! I TRIED THAT. JUST ANOTHER EXAMPLE OF THEIR EXTREMELY POOR, CARELESS CUSTOMER SERVICE. DO. NOT. BUY. THEIR. PRODUCT.

The components are good. excellent motor. But each time you turn on the device (an x22i in my case), it takes about 15 mn to download firmware updates. Also, it requires a full reboot every two weeks, which needs to be performed by 2 people and takes about an hour. Bottomline : if they could make it 100% manual (no updates, no firmware), it would be a great treadmill. Currently, however: HUGE mess.

Quite simply, years ago, I purchased a NordicTrack treadmill that came with iFit pre-installed and a trial membership. I thought it was pretty cool, so I kept it until... I couldn't afford it and thought it was not worth the money. So, I canceled my membership and thought that was that. Not so fast. Evidently, iFit is so tightly wound into the computer of the Nordic Track treadmill that I CONSTANTLY have to reboot, tell the computer I do not want to use iFit, and it can take up to 30 minutes to allow me to use my treadmill manually. IT IS HORRIBLY FRUSTRATING, time-consuming, and ANNOYING. I just wanted to jump on my treadmill for a quickie... but I do not have the time to restart everything! NEVER buy a treadmill with iFit. It OWNS you!

I purchased a NordicTrack treadmill for £2,599 and within 18 months it became a catalogue of faults – broken deck, failed motor, defective console – costing me an additional £801 in repairs. iFIT’s customer service has been appalling: unhelpful, dismissive, and unwilling to acknowledge that the product was substandard. They refused to offer even the most basic level of support such as a repair, replacement, service, or part exchange.
Their warranty process is deliberately unclear, and when challenged, they simply repeat “out of warranty” without addressing the actual issues. The customer service is nothing short of diabolical – every interaction felt like being fobbed off rather than helped.
This is not what you expect from a company claiming to pride itself on quality. I now join the thousands of other dissatisfied customers on Trustpilot. In my professional opinion, this brand cannot be trusted to stand by its products or support its customers. Avoid at all costs.

Tried to cancel 3 times and they kept charging my credit card. Terrible customer service, would never recommend them.

Product arrived damaged which probably happened during transit. It happens!
I contacted iFit and an engineer was dispatched to my home to complete repairs under warranty. All completed very well.
I’ve now used the cross trainer a couple of times…..Really Good and well pleased.
CASE 00307731

Been with iFit for about 5 years now. Recent "changes" have made this company not reliable.
1. Was on a membership that allowed me to access all iFit trainings for about $15 a month. Then all of a sudden, I couldn't. No notice, no warning. Contacted them and was told I needed to upgrade to Pro to access those workouts now. So now I am paying $40 a month and have additional accounts that I do not need.
2. Customer service is a joke. If you report and issue via the equipment or app, no one ever responds back. If you use the text feature, you may get an agent, but when they ask you a question, it resets the flow as if initially contacting. So its useless. The live chat function is hit or miss. I am constantly disconnected and have to go through the whole process again.
3. Contacting support always asks me for my name, email, equipment Serial and Model number, despite being logged in...all this should be in my account.
4. Misleading information. I was under the impression that if I completed 100 workouts I would receive the 100 milestone t-shirt for free. Well I completed my 100th workout and did not receive the milestone email to redeem reward like I did for my 50th. Contacted support, the bot references an article that shows the rewards, and yep 100 is the shirt. But the agent says they do not offer physical rewards now just digital. Provided me several articles that did not explicitly state this change. The store even says the shirt is 100 milestone.
5. Warranty work is tedious to get scheduled. Ifit plans for you to troubleshoot on your own, send ridiculous videos showing you doing their recommended steps before setting you up with an appointment from their vendor. Customers are not trained fitness equipment technicians. I paid for a warranty and should just send the vendor out.

Before May of 2025, I did not have any issues with iFit. Not sure what changes, but definitely reconsider using them. Maybe Peloton is more appropriate.

Ifit are conning you. They say it's easy to cancel, rubbish, your time your money yet you run around after these cowboys,call this number that number. Wait on the line at your expense,after 20 mins they hang up
Its criminal fraud

I enjoyed the program. The bike is much better than my previous purchase from another company. Being part of the ifit program allows me to test out the company. I allows me to learn out the company products. As a result, I would purchase another one, even a higher end one because I have been very satisfied with the program.

iFIT completely changed how I approach home workouts. The variety of classes—from rowing to strength, yoga, and stretching—keeps things interesting and balanced. The guided coaching feels tailored and motivating, pushing me to stay consistent and improve.

I bought a NordicTrack T Series 8 in May 2025 (via Fitshop UK). The product was advertised with a 10-year motor warranty, lifetime frame, and 2-year parts. At no point during the purchase was I told the extended warranty required registration within 28 days.

After the sale, iFIT/NordicTrack refused to honour the extended warranty on the basis of this undisclosed rule, leaving me with only a 1-year warranty. I provided screenshots of the listing and explained the issue multiple times. I received repeated, scripted replies from different customer service reps, no meaningful escalation, and was told to “speak to the retailer,” despite this being an iFIT warranty.

This is poor customer care and, in my view, inconsistent with fair consumer treatment. iFIT could apply discretion here, or at minimum ensure its warranty conditions are clearly disclosed at point of sale and during checkout with retail partners.

Advice to others: confirm any registration deadlines before purchase and register immediately.

Purchased a Proform C22 from them. It only lasted 3 years due to a software update, customer service couldn't care less that the bike shut down immediately after the update. Even though they had been found liable in the US and it was proven the software was the cause of the bike not working, the UK didn't want to know.
They gave me the contact details for someone who could carry out the repair but he said I might as well buy a new bike as the software update required a new screen. Expensive bikes to replace every 3 years in my opinion. All they need to do is update the software and you need a new one.

Terrible after sales support in France
Terrible logistics of parts management a machine can be out of use for as much as 3 months while waiting for the correct part. You still have to pay the subscription for a machine that does not work . If you have no problem with the equipment then the experience is good but that does not happen to often !

309% Price Increase! Just come back to my Nordtrack treadmill after not being able to have it set up with easy access due to having my in laws move in, to find out that if I would like to use my treadmill I bought specifically to use the iFIT membership where you follow someone running through various parts of the world I would have to pay 309% more that I was previously. So now I have a bog standard treadmill. No notice of the price increasing, no email to customers just hit straight between the eyes when I logged on to reactivate. Disgraceful behaviour