IG have decent live and demo platforms on PC and phone apps and no usage limit on demo account which allows plenty of testing. There are a few anomalies between PC and phone app, which are annoying su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
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I have been with IG for years and they have always provided an excellent responsive service. I recently had to transfer a stock into IG and Soham in the transfers team worked through a little hiccup t... See more
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I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company replied
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.6
Average
10K reviews
Asks customers to review
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Very slow onboarding service
Very slow onboarding service. Unresponsive chat service and very long wait on the first phone call to customer services. KYC process not clear. Overall a disappointing start. Let’s hope there are no issues with the Cashback incentive…
September 11, 2026
Unprompted review
Shit broker avoid avoid avoid
Shit broker avoid avoid avoid, if i could rate them zero i would.... you give them the money than after they don't want to give them back....
September 11, 2026
Unprompted review
Plethora of issues
From day 1 I faced a plethora of technical issues and unresponsive/ineffective customer service (promises of contacting me back never materialised). Such failings have meant I am unable to benefit from the financial promotion which incentivised me to open an account.
The interface is not user friendly/very clunky but even more concerning is having deposited assets weeks before they are not appearing in my account still.
Despite raising numerous complaints, I am waiting for resolution to the many issues faced.
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Communication is awful
Communication is awful. You have no idea which team you are dealing with. Phoning in is the worst call centre experience I have ever had. I cancelled my ISA transfer and those of my 5 family members.
September 9, 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback.
We're sorry to hear that you're dissatisfied with the recent platform changes and the impact they have had on your experience.
We appreciate the concerns you've raised regarding customer service, response times, and the support you've received while trying to resolve these issues.
We value you taking the time to provide this feedback, as it helps us identify areas where we can continue to improve our platform and client experience.
Thank you
IG
I needed help with my account
I needed help with my account , the team was very helpful
September 15, 2026
Unprompted review
Easy to navigate and secure fast…
Easy to navigate and secure fast transactions across varied platforms apart from the latest update which rendered my iOS iPad inoperable for trading transactions. I think this is one of the most coherent operating platforms out there but would like to see a wider spread of commodities/miners available.
September 15, 2026
Unprompted review
Easy to use and helpful
September 15, 2026
Unprompted review
Trade settled quickly and efficiently
Trade settled quickly and efficiently, no complaints
September 11, 2026
Unprompted review
So far seeing as iv only been useing ig…
So far seeing as iv only been useing ig markets for about 6 months everythings been okay thanks
September 15, 2026
Unprompted review
Total disgrace of a company
Total disgrace of a company. They have just moved to a new trading platform which is not fit for purpose.
Their customer service department is also not fit for purpose. Their staff have very little knowledge, cannot help over the phone and they take ages to respond to emails.
Today they screwed up the account balances.
I no longer have any confidence or trust in this company.
September 14, 2026
Unprompted review
Reply from IG
Hello Steve,
Thank you for sharing your feedback.
We're sorry to hear that you're dissatisfied with the recent platform changes and the impact they have had on your experience.
We also appreciate the concerns you've raised regarding customer service, response times, and the support you've received while trying to resolve these issues. We understand how this can affect your trust in our services.
We appreciate you taking the time to provide this feedback, as it helps us identify areas where we can continue to improve our platform and client experience.
Thank you
IG
I never imagined that a single trading…
I never imagined that a single trading incident could put nearly a quarter of a million dollars in jeopardy.
I had been trading LTC through IG and had become comfortable managing my positions myself. I understood that the market could move quickly, and I accepted the risks that came with trading. What I couldn't understand was what happened to one of my positions.
I placed an order for three lots of LTC and then followed it with another order for one lot. Before anything went wrong, I took a screenshot of the account showing the position in the holdings section and actively trading. I had no reason to believe there was a problem.
Then, without warning, I was liquidated.
I immediately went back to examine what had happened. That's when I discovered something that made the situation even more alarming. The one-lot position I had placed appeared to have been recorded as ten lots.
I contacted them and requested an audit. With so much money involved, I expected someone to thoroughly investigate the discrepancy between the order I remembered placing, the screenshot I had saved, and the position that ultimately appeared in my account.
Instead, I was told that the account was functioning normally and that the order on their system was accurate. I explained that I had a screenshot of the position as it appeared at the time, but I still didn't feel that my concerns had been properly addressed.
I knew I couldn't just leave the matter there, so I began putting together every piece of evidence I had. I saved my screenshots, order history, timestamps, account statements, and communications with them. I wanted everything documented so there could be no confusion about what I had originally entered and what subsequently appeared in the account.
That's how G r a n v i l l e G P L t d came into the picture.I was introduced to their cyber-fraud response team and told that they had specialists capable of tracing complicated digital and financial transactions. After explaining the circumstances and providing the documentation I had collected, I decided to put my trust in them.
At that stage, I wasn't looking for another explanation that left me with more questions. I needed people willing to dig into the details, follow the evidence, and pursue every available lead and I gave them everything I had. They began examining the information surrounding the disputed transactions and working through the trail connected to the incident. For the first time since the problem began, I felt like I had people actively fighting my corner.It turned out to be a success
This experience has taught me never to underestimate the importance of keeping detailed records when trading substantial amounts of money. Screenshots, order confirmations, timestamps, account statements, and correspondence can become incredibly important when something goes wrong.
For me, this isn't simply about losing a trade. It's about getting answers and understanding exactly how my position changed from one lot to ten lots before I was liquidated.And didn't walk away until I got those answers.
July 15, 2026
Unprompted review
Fast and efficient support
The IG support was fast and Oscar helped me to resolve the account related issue in less than 5 minutes. Really appreciate the service.
September 14, 2026
Unprompted review
I can't recommend
I can't recommend and am going to transfer my cash ISA.
Help desk is offshore and although polite, took all day to respond. And then it was hard to understand them. A joint offer wasn't applied, as although I qualified by validating the offer and depositing the correct amount, the product choice didn't go through in time. No communication and as I said before an massive head ache to deal with.
September 11, 2026
Unprompted review
1 star is too generous
1 star is too generous. Awful platform. Gave them a try after HL hiked their fees so my wife & I transferred our ISA’s but wish we hadn’t. Constant problems. Dividends routinely get paid several days late & their latest wheeze is incorrectly applying a 20% UK withholding tax (supposed to apply to overseas investors/accounts) on our dividends. They currently owe us around £500 in withheld dividend income. Still not resolved weeks later. Customer service responses are painfully slow. Headbanging stuff. Best avoided.
September 12, 2026
Unprompted review
Reply from IG
Hello Nicholas,
Thank you for sharing your feedback. We're sorry to hear about your experience following the transfer of your ISAs to IG.
We appreciate the concerns you've raised regarding the timing of dividend payments, the withholding tax applied to your account, and the delays you've experienced when seeking assistance from our support teams.
We understand how disappointing this must be, especially after choosing to transfer your investments to our platform.
If you're still experiencing these issues, please can you reply to the request for more information via Trustpilot with your account details so we can investigate further.
Thank you
IG
IG's Professional and Friendly Service
When I called their customer service, they were professional and friendly and gave me an easy to understand explanation for my question. Plus my overall experience with IG has been good.
August 25, 2026
Unprompted review
I am writing this formal complaint…
I am writing this formal complaint while a pristine golden afternoon sun is hitting a neat stack of notebooks on my mahogany desk, which completely CONTRASTS with the absolute FINANCIAL devastation inflicted upon me by IG. My funds simply vanished into thin air like those politicians who publicly campaign against local data center limits while secretly investing heavily in the very same tech industry. The hypocrisy is STAGGERING, but not nearly as staggering as the sheer incompetence of IG's support team. I deposited my capital expecting SECURE handling, yet my account balance was drained without authorization. I DEMAND answers immediately. Look, I was at my absolute wits end after losing thousands, my cousin pushed me to check GuerrillaChargeback. honestly surprised it did anything. Yes, my money actually returned through GuerrillaChargeback, defying all my expectations. The procedure was an absolute bureaucratic NIGHTMARE involving endless verification forms and digital runarounds that tested the very limits of my sanity. I stared at the screen for hours, holding my breath, watching the pending status tick upward. until my entire life came crashing down upon a devastating realization. They delivered my coffee with skim milk instead of oat milk. Absolutely UNFORGIVABLE service.
July 15, 2026
Unprompted review
Reply from IG
Hello Cora,
Thank you for sharing your feedback.
We're sorry to hear about the concerns you've raised regarding your account, the handling of your funds, and your experience with our support team. We understand how concerning it can be if funds do not appear as expected.
We appreciate you bringing these concerns to our attention and would like the opportunity to review the issues.
If you're still experiencing these concerns, please can you reply to the request for more information via Trustpilot with your account details so we can investigate further.
Thank you
IG
Love the web app
Love the web app. Everything is clear and its great that it shows you the potential amount of money you might lose if a stop gets hit.
It has a decent analytics section.
It took a while to figure out but all trades can be downloaded in CSV format.
The one thing it is missing is I would like if it showed my previous trades on the charts with arrows.
September 10, 2026
Unprompted review
RED ALERT WARNING
I warned everybody about this disgusting company months ago. Just look at the dozens of one star reviews and never ever consider using them again. I have managed to get their revolting advert banned from my telly three times, as it is hugely misleading and inaccurate. It has somehow crept back on. I shall be banning it for a fourth time and I trust this horrendous company will promise never to use that hugely irritating Scottish male voice ever again.
September 7, 2026
Unprompted review
Reply from IG
Hello Mark,
Thank you for sharing your feedback.
We're sorry to hear that your experience with IG has left you feeling dissatisfied. We understand that concerns relating to advertising and your overall experience with our services can strongly influence your perception of our business.
We appreciate you taking the time to provide your views and share your experience. Feedback, whether positive or negative, is important to us and helps us understand where clients feel improvements are needed.
Thank you
IG
Very poor platform
Very poor platform. They don't help at all; customer service is very poor because they never reply. When trading, if you open a position that is opposite to a long-term trend, they will close the original position, leaving no open trades.
September 9, 2026
Unprompted review
Reply from IG
Hello Nigel,
Thank you for sharing your feedback.
We're sorry to hear that your experience with our platform and customer service has not met your expectations.
We understand how frustrating it can be when you're unable to obtain the support you need and feel that your queries are not being responded to.
We also appreciate the concerns you've raised regarding the way positions are managed on your account. We understand how important it is to have a clear understanding of how trades will be handled when opening positions in the opposite direction.
If you're still experiencing these issues, please can you reply to the request for more information via Trustpilot with your account details so we can investigate further.
Thank you
IG
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