Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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The cruise consultant Danielle Marsh
The cruise consultant, Danielle Marsh, was brilliantly helpful and answered all our questions. It was a pleasure to book our forthcoming cruise with her.
Great experience
Nothing was too much trouble. Great listening skills. High level of understanding of our needs. Willing to try and assist us in every aspect of the booking process. Never made to feel rushed in our decision. Have used Iglu before and will always rely on their staff for great service!
Very helpful staff ready to answer your…
Very helpful staff ready to answer your questions and give advice. We used them for our very first cruise and will continue to use them for all future cruises. We have two more booked already.
Fantastic work by Dimpna
Fantastic work by Dimpna, sorting out my requests. Nothing was too much trouble.
Excellent value for money
The cruise advisors are great did a lot of research. Have booked a Barbados cruise and they beat all other holiday advisors. Got exactly what we asked for. Thankyou Iglu and my advisor Seb
Stress free booking with Iglu
I had a wonderful experience working with Madeline to book my recent cruise. She was extremely helpful and explained every detail of the trip with complete clarity. All costs, schedules, and cabin options were clear from the start. Madeline answered all my questions with patience and made the whole booking process stress-free. I highly recommend their service to anyone planning a cruise.
Great choice of late deals
Great choice of late deals. Terrific prices and was able to go to several places I'd been planning to visit. The website worked well. A really good experience.
Super efficient Abbie listened to me !!
Abbie was very efficient and prompt in her communication . She was able to meet my specific needs and those of our family in finding the right cruise . I felt listened to which isn’t always the case with travel agents when you have a family of five and don’t easily fort into standard accommodation options
Professional and Knowledgeable
Naomi was extremely professional and knowledgeable and made the booking process extremely simple.
Our agent Katie
Our agent Katie was knowledgeable, patient and flexible with attending to our preferences in booking our cruise. A pleasant experience indeed.
Very helpful customer service
Very helpful customer service by Gill Stark. Booking was easy and straight forward
Made process of booking very…
Made process of booking very straightforward and informative
It was straight forward
Dealt Aidan who was very well spoken &…
Dealt Aidan who was very well spoken & exceptionally helpful. He explained everything very clearly & double checked everything.
Lisa was very knowledgeable
Lisa was very knowledgeable, helpful and pleasant to deal with. Very happy to make a booking.
Very helpful and professional explained…
Very helpful and professional explained everything clearly to me, thank you
So easy to book and Glen really did get…
So easy to book and Glen really did get the best deal
For us ! 2nd time booking with Iglu and would definitely book again
I booked a Caribbean holiday and paid…
I booked a Caribbean holiday and paid for it not realizing my multi insurance only covered Europe they wanted £1000 more to cover Caribbean the select we booked was no refund but thanks to a lovely lady SARAH H we was able to transfer to another holiday thanks once again SARAH xxx
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