Iglu Cruise Reviews 

85,383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and expert advisors for being extremely helpful and patient during the booking process. Consumers often mention that finding wonderful cruise packages is straightforward and cheaper than booking directly through the official website. Some reviewers were not happy with after-sales customer service, noting that it was difficult to get in touch or receive timely replies to post-booking queries. A few people also felt that making itinerary changes or getting assistance after paying the full balance could sometimes become frustrating. Travelers occasionally reported that resolving unexpected issues required considerable patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, patient, and professional... See more

Booking process

Customers report positive experiences with the booking process, describing it as quick, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that advisors are patient, knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from staff members... See more

Price

Users describe positive satisfaction with price, frequently highlighting competitive quotes and lower costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more

Rated 5 out of 5 stars

Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our... See more

Rated 5 out of 5 stars

Great interaction from Venitia who answered all our questions lots of hard work booking 4 cabins.After sending a Email to confirm all our questions. Then Sam who had to complete and finalise our book... See more

Rated 5 out of 5 stars

We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin cha... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(85,383)

18,045 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Nothing was too much trouble. Great listening skills. High level of understanding of our needs. Willing to try and assist us in every aspect of the booking process. Never made to feel rushed in our decision. Have used Iglu before and will always rely on their staff for great service!

August 18, 2026
Rated 5 out of 5 stars

Excellent value for money

The cruise advisors are great did a lot of research. Have booked a Barbados cruise and they beat all other holiday advisors. Got exactly what we asked for. Thankyou Iglu and my advisor Seb

August 18, 2026
Rated 5 out of 5 stars

Stress free booking with Iglu

I had a wonderful experience working with Madeline to book my recent cruise. She was extremely helpful and explained every detail of the trip with complete clarity. All costs, schedules, and cabin options were clear from the start. Madeline answered all my questions with patience and made the whole booking process stress-free. I highly recommend their service to anyone planning a cruise.

July 29, 2026
Rated 5 out of 5 stars

Great choice of late deals

Great choice of late deals. Terrific prices and was able to go to several places I'd been planning to visit. The website worked well. A really good experience.

August 18, 2026
Rated 5 out of 5 stars

Super efficient Abbie listened to me !!

Abbie was very efficient and prompt in her communication . She was able to meet my specific needs and those of our family in finding the right cruise . I felt listened to which isn’t always the case with travel agents when you have a family of five and don’t easily fort into standard accommodation options

August 11, 2026
Rated 5 out of 5 stars

Our agent Katie

Our agent Katie was knowledgeable, patient and flexible with attending to our preferences in booking our cruise. A pleasant experience indeed.

August 18, 2026
Rated 5 out of 5 stars

I booked a Caribbean holiday and paid…

I booked a Caribbean holiday and paid for it not realizing my multi insurance only covered Europe they wanted £1000 more to cover Caribbean the select we booked was no refund but thanks to a lovely lady SARAH H we was able to transfer to another holiday thanks once again SARAH xxx

August 11, 2026

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