Iglu Cruise logo
Visit website

Iglu Cruise Reviews 

85,204
•
TrustScore 5 out of 5

4.8

Cruise Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 18,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable and friendly staff members for guiding them expertly through smooth, straightforward booking processes without feeling any sales pressure. Many consumers also appreciate securing amazing luxury holidays at highly competitive prices compared to going direct through official cruise lines. However, some reviewers were not happy with post-booking customer service, noting that getting timely responses and helpful support after paying was extremely difficult and unresponsive. A few other people also felt that managing trip changes, handling extra requests, or obtaining assistance later on involved frustrating communication barriers and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, patient, and professional... See more

Booking process

Customers report positive experiences with the booking process, describing it as quick, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that advisors are patient, knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from staff members... See more

Price

Users describe positive satisfaction with price, frequently highlighting competitive quotes and lower costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more

Rated 5 out of 5 stars

Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our... See more

Rated 5 out of 5 stars

Great interaction from Venitia who answered all our questions lots of hard work booking 4 cabins.After sending a Email to confirm all our questions. Then Sam who had to complete and finalise our book... See more

Rated 5 out of 5 stars

We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin cha... See more

Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form. 

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.

Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(85,204)

17,825 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really helpful and efficient

I really liked the fact that I wasn't put on hold all the time whilst something was checked and the agent apologise for not knowing instantly, she's human, bless her.
She had to deal with my mobility issue and allergies and suggested I give friend access a to add her allergies as I couldn't remember them and her mobility issues. Clare, you were a diamond, but im still a Ms

August 15, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Stuart was extremely responsive and knowledgeable throughout the booking process. Would highly recommend with quote coming in cheaper than competitors.

August 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look