Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more
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Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our... See more
Great interaction from Venitia who answered all our questions lots of hard work booking 4 cabins.After sending a Email to confirm all our questions. Then Sam who had to complete and finalise our book... See more
We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin cha... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
85K reviews
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Inaki was very efficient & helpful
August 10, 2026
Quick & simple booking process
We contacted Iglu to book an amazing cruise to Canada & Alaska in 2028.
We were directed to Claire, the Iglu representative, who from the very first "Hello" was friendly, polite and professional.
She walked us through the booking keeping us 100% informed at each step of the process.
We have used Iglu several times before & never had a bad experience.
Keep up the good work.
August 18, 2026
Always polite friendly & professional…
Always polite friendly & professional staff. Any questions sorted in a timely manner.
August 10, 2026
Aminata helped and guided me through…
Aminata helped and guided me through everything with patience and confirmed all quotes by e-mail very quickly. She made the whole process easy to book and I wasn’t rushed to make a decision, she talked me through everything. Very impressed.
August 15, 2026
The staff were friendly and helpful.
The staff were friendly and helpful.
The Lodge was comfortable
Check in was easy
August 10, 2026
Patient and professional
Spoke to Maddy who was patient and helpful, she gave clear advice and wasn't pushy at all. Always use Iglu to book my cruises and find they are really helpful and efficient, good knowledge of the ships and amenities.
August 17, 2026
Very helpful
Very helpful, guided us to build the perfect flight, cruise and holiday. Patient and informative, will definitely use them again.
August 17, 2026
Very helpful friendly team
Very helpful friendly team. Made sure we received the best cruise requirements and price. Very easy to book through the telephone service and fast email confirmation
August 17, 2026
I sent in medical/mobility form as soon…
I sent in medical/mobility form as soon as booked. Had no acknowledgement they've received the completed form even though asked for one & have no idea if it's been sent to MSC or not & what happens now. Very bad customer service. I have emailed again about acknowledgement & still no response from them obviously only interested in selling a cruise not in supporting the whole booking / extra experience.
August 10, 2026
Seb was great
Seb was great, sorted out our cruise and payment and was a pleasure to deal with him.
August 17, 2026
Easy to book and a great price
Easy to book and a great price. Far cheaper than going to Marella directly on this occasion.
August 17, 2026
Cruise
Sue, has been very helpful.
We have never been on a cruise and had lots of questions, she answered all our queries.
August 10, 2026
Very helpful when making a cruise…
Very helpful when making a cruise booking Wendy was very helpful. I have booked most of my cruises with Iglu and shall continue to do so Staff excellent friendly and helpful
August 16, 2026
Richard was amazing
Richard was amazing, friendly, chatty and made my booking easy and straightforward, thank you Richard
August 17, 2026
Magical surprise
Talk about the extra mile, Paul went far more than that and came up with a sensational cruise through Xmas and New Year on a ship that normally would be out of my reach.
I can’t thank him enough.
August 17, 2026
Kash was amazing
Kash was amazing. Nothing was too much trouble….he found us the exact holiday that we wanted. Kash explained everything in detail and quickly made any adjustments that we wanted.
Booking was very easy and we weren’t rushed at any point.
Kash called us next day at the exact time that we asked.
Iglu have great staff and service.
Would highly recommend 😊
Big thanks to Kash 🥳
August 17, 2026
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