A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more
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Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more
This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more
My wife is disabled and needs a accessible cabin Called lglu cruise to book a cruise to see the northern lights. Spoke to Jamaal who was extremely helpful in getting us the best deal with Cunard on... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
85K reviews
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Great service and fabulous value…
Great service and fabulous value package all confirmed and booked
August 14, 2026
Easy to join the cruise throughout…
Easy to join the cruise throughout online registration!
July 28, 2026
Very good experience
Very good experience.
Do well to ask questions about your package, some details were not clearly provided.
May 23, 2026
Fantastic customer service
Johanne Ludlum was so helpful and friendly. Fantastic customer service, thank you
August 15, 2026
All went to plan.
August 15, 2026
Daniel provided first class customer service. The best ever
Daniel was absolutely brilliant he took me meticulously through the booking, it was a multi generational family booking with Welsh names he was very patient! Highly recommended.
August 15, 2026
Excellent customer service
Excellent customer service. Stuart was extremely responsive and knowledgeable throughout the booking process. Would highly recommend with quote coming in cheaper than competitors.
August 15, 2026
Gary was very personable, excellent service
Gary was very personable, he understood what I was looking for. Gary demonstrated a very good knowledge and understanding. I was impressed that he didn’t try to push me into making a decision.
The booking process was easy, Gary checked back with me to ensure I was happy with the process.
August 15, 2026
Been booking with you for over 10years…
Been booking with you for over 10years now and get a good price and service has always been good 👍
August 8, 2026
Charlotte great help
Charlotte, was very helpful, we changed some items on the quote a couple of times and she went through the whole quote answering all of our questions.
August 15, 2026
I have already written a review but I…
I have already written a review but I will repeat that we were exceptionally pleased with our experience and found Sarah to be very helpful and would recommend iglu to all our friends
August 8, 2026
Abbie was very friendly and helpful .
August 8, 2026
When I asked for a quote via email for…
When I asked for a quote via email for a cruise it was answered the same day. (Aiden)
When I phoned to confirm details of the cruise and make a deposit it was seamless. (Fiona)
August 15, 2026
We had to change our booking due to…
We had to change our booking due to family comittments. Sue at ilgu was very helpful.
August 8, 2026
Great serviceAs always Igloo was so helpful when…
As always Igloo was so helpful when booking your holiday , nothing is ever to much trouble thank you again . Here’s to the next booking .
August 8, 2026
Was very easy and quick
August 15, 2026
Couldn't have been more helpful
Vicky was tremendously helpful with locating suitable cruise options and made some great suggestions. I always felt I was in safe, experienced hands. Replies were always prompt and the communication was first rate.
August 15, 2026
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