iGPR Reviews 

154
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform is extremely intuitive, making it easy to manage daily tasks and administrative workloads. People consistently praise the dedicated team for being exceptionally helpful and providing wonderful assistance whenever queries arise. Some reviewers were not happy with long waiting times when trying to reach customer support by phone. Despite these occasional delays in the queue, consumers generally agree that once connected, the advisors provide professional guidance to resolve issues quickly. Users heavily recommend the service for saving valuable time in general practice environments.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support team as efficient, polite,... See more

Service

People report positive experiences with the service, highlighting its reliability and professionalism.... See more

User experience

Consumers find user experience to be very positive, highlighting that the platform is straightforward, easily... See more

Response time

Clients share positive opinions on response time, consistently highlighting fast resolutions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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4.8

All reviews

(154)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive iGPR experience

iGPR provide a helpful and time-saving service within the GP setting towards completing SARs, medical reports and insurance reports. We also find that the support team are very useful in explaining ways we can best utilise the iGPR report types/settings.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

GP Practice review

We use iGPR to process medical reports and patient information requests. It is a very good platform to use which makes our work easier.
We did have a problem so raised the issue and got a call back from a helpful and polite person

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Time Saver!!

iGPR has saved us so much Practice time, admin and clinical. We have been using iGPR now for over 2.5 years and I would be lost with out it. It eliminates a majority of the admin work around medical reports and especially the SAR requests. Would highly recommend.

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Urgent Assistance Given

I work in a GP surgery as an admin/medical secretary and had a great service from a person named 'Ben'. I have submitted a ticket on the website for a call back to have IGPR installed and have found myself needing to do urgent requests for my role. I have given their line a call and was serviced quite quickly, efficiently and with no pressure being put on me at all. There were only 3 people in the que and waiting time was very short.

Thank you for all the help provided today.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Efficient service & saves time for GP's

IGPR has really helped us save GP time and has provided an efficient service. All medical reports are sent out within 1 month of receiving and if there are any issues, the staff at IGPR are always willing to help. Tom was brilliant today when I had some IGPR IT issues which is now completely resolved. Thanks all!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Long time user of IGPR within clinical…

Long time user of IGPR within clinical setting. Called to get help installing IGPR to a new PC. Spoke to Tom, extremely helpful, set everything up that was needed, showed me how to use the "Build your own Report" which we have not used before but can see it being used for sure in the near future.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

iGPR good service

Tom from iGPR phoned me to say we had lost connectivity. He tried to help with using a link and token to reconnect this. However the IT system we have would not allow. After arranging for this to happen with my IT Dept, Tom rang back to check all was up and running again. We then checked details on the system to see details were up-to-date. Very good service and very helpful and polite. Thank you.

March 3, 2026
Unprompted review
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Rated 4 out of 5 stars

Simple reporting process

Simple reporting process, excellent set up with helpful and informative set up team.
helps the GP practice complete timely non-NHS reports in a swift manner allowing precious time to be used effectively.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

New customer

New to IGPR but the service provided is great so far. Lots of assistance available if you face any issues or have queries. Has made reporting and SAR`s alot easier to manage

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

IGPR installation

There was long wait to get through to the advisor but once I was connected, Advisor was very helpful, polite and sorted my issue and I would highly recommend them. Excellent service apart from long wait but I rather wait for long for a good service . Worth the wait.

February 26, 2026
Unprompted review
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Rated 4 out of 5 stars

IGPR has always helped to save time…

IGPR has always helped to save time with private work we receive at the surgery. Whenever i have called through staff have been really friendly and helpful. Tom was great and gave me advice on any updates with regards to the service

February 25, 2026
Unprompted review

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