Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more
We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more
I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more
Company details
Written by the company
We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.
Contact info
United Kingdom
- hello@igpr.co.uk
- www.igpr.co.uk
4.8
Excellent
154 reviews
No recent history of asking for reviews
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Excellent customer service
Request for support sent through their e-mail system, as suggested. Received a reply withing few hours and resolved the query quickly.
Happy with the customer service.
February 20, 2026
Unprompted review
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iGPR is easy to use
iGPR is easy to use and saves time and money (no need to print). We are getting use to it being integrated into our services. Training is good and
January 19, 2026
Unprompted review
Very friendly and helpful staff always
Very friendly and helpful staff always
February 23, 2026
Unprompted review
Really helpful customer service
Really helpful customer service, we didn't ask his name but he was very polite and patient and sorted our issue.
February 20, 2026
Unprompted review
iGPR is very easy to use
iGPR is very easy to use, it improves time management for the surgery. Customer service team is always helpful and on hand. I received 1st class excellent service from Tom today. He saves the surgery a lot of time, so thank you Tom for your help just now. I would recommend iGPR.
Nancy
February 20, 2026
Unprompted review
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iGPR is easy and quick to use
iGPR is easy and quick to use and very useful for the practice. Any queries or issues it is just a phone call to get in contact with the help team.
Would recommend.
February 19, 2026
Unprompted review
Great Service
Great service explained everything very clearly for me to understand.
February 19, 2026
Unprompted review
The customer service is second to none
The customer service is second to none. Always helpful, efficient and friendly. It is always a pleasure to deal with them. igpr makes my life so much easier.
February 19, 2026
Unprompted review
SAR HELP
Great Customer Service
System is very helpful for the practice well worth it!!
Any issues its easy too get in contact with their help team
Overall easy system and helpful team
February 18, 2026
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Even though there was a long delay in…
Even though there was a long delay in answering the call, once I got through my problem was dealt with in a very friendly and efficient manner
February 18, 2026
Unprompted review
Always there when we need help
Tom always helps with whatever we need. always quick to respond to questions, is pleasant and efficient. Very happy with the service.
February 18, 2026
Unprompted review
Customer service team was very helpful…
Customer service team was very helpful and quick at solving my problem. Also, very informative making the practice aware of new tools on iGPR.
February 18, 2026
Unprompted review
Fantastic service and Tom is great
Fantastic service and Tom is great! Very intuitive system shaving time off admin by auto redacting and very reliable. Will 100% recommend to any GP practice.
February 17, 2026
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Tom was very polite and helpful and…
Tom was very polite and helpful and got IGPR up and running with EMIS very quickly. The only reason I didn't give the experience a 5 was because the call wait time was very long.
February 17, 2026
Unprompted review
Great customer service!
Great customer service!
We have found iGPR's team really supportive with our recent issue with receiving payments. They took the time to offer detailed support and we have improved the efficiency of the hole process. Thank you!
February 17, 2026
Unprompted review
The igpr system is very easy to use.
The igpr system is very easy to use.
February 16, 2026
Unprompted review
IGPR is very beneficial to our surgery
IGPR is very beneficial to our surgery, it frees up time for the Doctors to treat and see their patients. I have never had any issue with the service, they are very reliable and easy to contact. I have recommended IGPR to other Practice Managers at recent meetings.
February 16, 2026
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My query was dealt with quickly and…
My query was dealt with quickly and professionally. Each step was explained by Tom, he was a star!
February 13, 2026
Unprompted review
Great product with Excellent Customer Service!
Site very user friendly and easy to navigate. Options to conform to the needs of the service you are looking for. Customer service excellent, response time excellent.
Overall provides a more faster efficient service than what we had before.
February 10, 2026
Unprompted review
Always great customer service
Always great customer service with iGPR. Tom particularly today was very thorough with helping me locate a particular report.
February 6, 2026
Unprompted review
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